Canopy By Hilton Memphis Downtown, Memphis

Top Facilities

parking

bar

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King Room

Max 2 Adults

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The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe King Room

Max 2 Adults

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The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 1 bed.

Corner King Room

Max 2 Adults

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The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit offers 1 bed.

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All Facilities for Canopy By Hilton Memphis Downtown

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Miscellaneous	Family rooms, Facilities for disabled guests, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Non-smoking throughout.
Bathroom	Bath or shower, Free toiletries, Hairdryer, Bathrobe.
Room Amenities	Sofa bed, Air conditioning, Desk, Seating Area, Safety deposit box, Heating.
Food & Drink	Refrigerator, Restaurant, Room service, Tea/Coffee maker, Bar.
Services	Free WiFi, WiFi, Internet services.
Cleaning services	Dry cleaning, Laundry.
Media & Technology	Cable channels, TV, Video, Radio, Laptop safe, Flat-screen TV, Telephone.
Services & Extras	Key card access, Alarm clock, Wake-up service, Key access.
Reception services	Valet parking, 24-hour front desk, Express check-in/check-out, Luggage storage.
General	Parking, Private parking, Pets allowed.
Transport	Parking garage.
Pool and wellness	Fitness centre, Fitness.

Guest Ratings For This Property

8.4

Based on 653 Reviews

100% verified reviews

Comfort

9.02

Cleanliness

8.93

Value For Money

8.1

Facilities

8.86

Reviewers Mention About Canopy By Hilton Memphis Downtown

The Canopy By Hilton Memphis Downtown is highly praised for its beautiful atmosphere and friendly staff. Guests enjoyed the clean and comfortable rooms, as well as the convenient location within walk (Read More)ing distance of attractions. Some mentioned that the street noise could be loud, but appreciated the hotel's efforts. The restaurant and bar received positive reviews, although some guests wished they were open later. Special shout-outs were given to specific staff members for their exceptional service.

Guest Reviews

Onasiss

young couple

8.0

Very good

It was ok

Staff was very nice and hospitable, however the cleanliness of the room was disappointing. There was hair in the shower not just a string but a clump, I can tell it was a rush clean.

Clean the room and do a check to make sure it was suitable for guest.

Published on 18 Dec 2023

Tambye

young couple

8.0

Very good

Lovely front desk staff

Great checkin staff but reception needs more staff in general!

Room wasn't serviced while staying fir 2 nights. Had to ask for towels and teas 3x Bar slow Happy hour misleading Music event in bar evening not warm to others

Published on 12 Dec 2023

Hannes

family with young children

8.0

Very good

Nice place.

Nice room, good breakfast. Good location as well, smack dab in central Memphis.

Could be cleaned better.

Published on 04 Dec 2023

Annie

young couple

9.0

Superb

Very convenient location, nice place to stay

No Breakfast

Published on 21 Nov 2023

Danica

young couple

10.0

Exceptional

Wonderful Hotel

Decor was really cool. Bed was very comfortable. Staff was very friendly.

Liked everything! Kinda pricey, but that's Memphis on Friday night.

Published on 20 Nov 2023

Carl

family with young children

10.0

Exceptional

Excellent location, wonderful staff, and a great friendly bar.

Published on 18 Nov 2023

Kim

family with young children

8.0

Very good

Never visit the bar!

The check in was amazing. Daisy on the front desk was one of the most welcoming, helpful and friendly people you could wish to meet. She is a big asset to Hilton. Again the gentleman on evening reception was amazing. Bed was comfortable. Breakfast staff were absolutely fantastic.

Shower tray was dirty. Got to say the rest of the room was spotlessly clean. What I really really had a problem with is the prices at the bar and being told we had to pay an18% tip for bar service!! I have no problem paying that for table service, but not bar service. All she did was pour a glass of wine and take the tops off three bottles! The drinks were $43 plus $7.75 tip. When we challenged it, she told us it was the Hilton policy and we had no choice but to pay it!! We have had this argument in The Hilton in London, who rectified it after we complained at the time. But sorry Hilton we have been using you for over 35 years and if these are your policies we will not be using you again!! Basically your bar tenders are on $7.75 per minute, which equates to $465 per hour, nice work if you can get it!! I always understood that service charge is optional and it was illegal to demand it! We foolishly did not notice on the first drinks, so also left an additional $3 on the bar. It was on our return to the bar later that evening that we noticed and challenged it. We don't mind paying gratuity but this left us feeling very bitter.

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Published on 13 Nov 2023

Margo

young couple

7.0

Good

I would never stay there again

Bed was comfortable and they had a nespresso machine

We had just come off a boat after seven days, it was 9am and they couldnt check us in for six hours. Our shipmates booked into the Hilton garden inn and they were checked in immediately. The canopy was not accommodating at all. It pretty much ruined our extra day in Memphis. We had some pasta in the restaurant, it was very spicy and had no bread or anything else on the plate. Plus they gave us someone elses bill.

Published on 10 Nov 2023

Anonymous

young couple

10.0

Exceptional

The hotel was clean and close to activities, but the price was very high.

It was close to FedEx Center and walking distance to plenty of restaurants as well as very clean.

I was not happy to pay for valet parking. I would rather have parked the car myself, but that wasnt an option. $350 per night seemed too high for this hotel.

Published on 05 Nov 2023