The location of the hotel wasn't ideal. I usually stay closer to the city centre. The metro system is nearby, so it was still easy enough to get in to where all the action is. Also, I know they have a standard check in time. However I did notify the hotel at the time of booking that I would be arriving 3 hours early. They advised that they would do their best to get me checked in as soon as they could. I also reminded them on the morning of my arrival that I was arriving early. I was advise over the phone that my room would be ready for me earlier than the check in time; however i would still have a short wait, which was excellent. When I arrived I was then told my room wouldn't be ready early, and in fact my room wouldn't be ready for at least an hour after their standard check in time. So I had to hang around the lobby for 4.5 hours before I could get checked in. 1.5 hours after I should have been able to check in. I wasn't offered any complimentary food or drink for me having to wait. Which I thought was a bit poor. However a few hours later they did bring me a complimentary bottle of champagne and food platter, which was nice. The overall friendliness of the staff, from front of house to waiting staff was very poor. Never experienced unfriendly hotel staff in Spain before... and i travel to Spain 4 - 5 times a year. With all the above; the room was still amazing, and I would stay here again, even despite the location and unfriendly hotel staff.
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