When we arrived we were given a room we did not book. We booked an upstairs room with a garden view and balcony. The downstairs family room we were given was dark and noisy at night as many people were passing by talking. There was no art on the bare depressing walls either- (see images).Ive stayed in better Premier Inns for a third of the price. There was no view and the outside space was an unattractive yard lacking privacy. I complained on three separate occasions citing the room details for the room had booked. At one point a female manager told me I should have requested the room was upstairs and had a balcony. I pointed out that these were in the room description, so I shouldnt have to request them. I had to show them this on booking.com. I wouldnt expect to request doors, windows or beds ! On the first two occasions we were told there were no other rooms. It wasnt until the second day when I spoke loudly in reception about misrepresentation and fraud that magically a room was available. This second room was most definitely the one we originally booked! On our last day, we witnessed another couple being fobbed-off in a similar way.
I do not want to be arguing with people and fighting for what I paid for, so this was not the relaxing break anticipated.
On a broader note, I would not recommend this location (Chaweng) for young families. Since Thailand legalised cannabis in 2020, this area has become a Mecca for groups of young people (mainly men) getting high in and around the resort. There is a cannabis shop right next door to this hotel and pretty much one every few metres. Such a shame. As someone who has visited Koh Samui 25 years ago it was very sad to see the decline. While we we staying at this hotel there was a group of aggressive young people, one of whom physically assaulted me (a middle aged woman).
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