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Cinnamon Citadel Kandy

Katugastota (0 kms from )
Srimath Kuda Ratwatte Mawatha - Show on map

Ranked 24 out of 50 luxury hotels in kandy

8.3
414 reviews

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Room Types Available

Deluxe Room
  • Max 3 Adults
    •
  • 1 Photo available
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    Rooms are spacious and have DVD players.They also have a cable TV, minibar and tea/coffee maker.

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    Superior Room
  • Max 3 Adults
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    Room has cable TV, minibar and tea/coffee maker.

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    Superior Garden Terrace
  • Max 3 Adults
    •
  • 2 Photos available
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    The fireplace is a top feature of this twin/double room. The spacious twin/double room features air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a bath.

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    Superior River View
  • Max 3 Adults
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    Guests will have a special experience as this twin/double room features a fireplace. The spacious twin/double room offers air conditioning, a minibar, a balcony with mountain views as well as a private bathroom featuring a bath.

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    Cinnamon Citadel Kandy is featured in

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    Guest Ratings For This Property

    8.3
    Based on 414 Reviews
    100% verified reviews

    Comfort

    8.82

    Cleanliness

    8.79

    Value For Money

    8.21

    Facilities

    8.5

    Reviewers Mention About Cinnamon Citadel Kandy

    The Cinnamon Citadel Kandy received positive reviews for its cleanliness, modern decor, and friendly staff. The hotel offers excellent laundry service and spacious rooms, although some facilities lik (Read More)e the air conditioning and room setup were not perfect. Guests praised the food variety and quality, as well as the attentive service. Overall, the hotel was described as cozy, luxurious, and worth visiting for a comfortable and enjoyable stay in Kandy.

    Guest Reviews

    Donata
    family with young children
    2.0
    Very poor
    very disappointing experience and would not recommend this hotel
    Not sure if there was something we liked. Everything was below expectations what we would expect from 5 stars Cinnamon brand hotels.
    Old and outdated hotel. Not sure how it can be rated 5 stars. After check-in, we waited over 1 hour to get luggage. Finally, when we came to get ourselves - then we got it. Room was very smelly and humid. Very loud ventilation, not possible to sleep. We ordered extra bed, when we booked the room. I asked 3 times to bring it. They brought it when we were sleeping already and we got just madras on the floor. Check-out process again, waited for luggage for over 20 min Another disappointing thing was food. A la carte restaurant was not working. We were informed that buffet costs 25 USD dollars, in the morning I found out that we were charged 75 USD per person! including our teenager because it was festive supplement. Buffet dinner was disaster, even it was a big choice, but food quality was disaster. Seafood was not possible to eat at all, everything not fresh and gummy.. At the bar - even they had long list of wines, nothing was available. Overall, very disappointing experience and would not recommend this hotel, since its far away from 5 stars hotel.
    (Read More)

    Published on 25 Dec 2023

    Laura
    family with young children
    10.0
    Exceptional
    Highly recommended - friendly vibe, great food, exceptional staff
    Lovely, helpful staff, wonderful buffet and great atmosphere- well be back!
    Nothing - it was great!

    Published on 24 Dec 2023

    Jo
    family with young children
    6.0
    Pleasant
    Pleasant
    The view, the ease of checking in. The breakfast
    The fact we had to wait 2.5 hours for our complementary high tea. We wanted it on arrival. We were told only 5pm. Then it came at 5:15pm delayed due to high volumes of people wanting it at 5pm. Then, allow people to have it earlier. The tea arrived 10 minutes later, when we'd finished the food.

    Published on 20 Dec 2023

    Anonymous
    family with young children
    8.0
    Very good
    Great experience
    Great atmosphere and friendly staff
    Nothing

    Published on 17 Dec 2023

    Ashyana
    family with young children
    9.0
    Superb
    Superb
    Was a beautiful stay. The hotel is beautifully situated on the river side, every morning looking out at the river was peaceful and serene. The breakfast had an abundance of choices! the room was spacious, clean and comfortable. The outdoor terrace was beautiful, we wished we have more time to enjoy the space. The decor was really good, the cultural vibe of the city meets modern design.

    Published on 13 Dec 2023

    Milan
    family with young children
    10.0
    Exceptional
    Exceptional
    Staff is very friendly and the food is amazing. Loved Kumara at the pool, helped my kids to have a swim even when it was raining.

    Published on 28 Nov 2023

    Kajendran
    young couple
    10.0
    Exceptional
    Exceptional
    A fabulous place with great amenities and service. Dinner buffet was great too. A pleasant find.
    N/a

    Published on 22 Nov 2023

    Senthooran
    young couple
    8.0
    Very good
    Excellent property. Excellent staff.
    Excellent facilities. Staff was very attentive. "Anu" made a special effort to ask about our experience, and make sure our needs were met. We were very happy with the restaurant staff. The food was excellent.
    Nothing at all.

    Published on 01 Nov 2023

    Ibrahim
    group
    9.0
    Superb
    Check-in procedures for guests and visitors are long and complicated
    Lovky friendly
    Hi price in coffy and resturant.

    Published on 18 Oct 2023

    Victoria
    group
    9.0
    Superb
    A comfortable stay and a friendly welcome
    The hotel is in a great location, slightly away from the hustle and bustle of central Kandy and by the river.
    Nothing really, it was great!

    Published on 07 Oct 2023

    Location & Nearby Places

    Katugastota (2.0 Km from city center)

    Srimath Kuda Ratwatte Mawatha - Show on map

    15 Nearby Attractions

    Big Buddha - Bahiravokanda Vihara Buddha Statue

    1.3 km

    Udawattakele Sanctuary

    1.8 km

    Ceylon Tea Museum

    2.0 km

    Kandy View Point

    2.0 km

    National Museum of Kandy

    2.0 km

    Royal Palace of Kandy

    2.0 km

    Kandy to Ella Train

    2.0 km

    Knuckles Mountain Range

    2.0 km

    Huluganga Falls

    2.0 km

    Hanthana Mountain Range

    2.0 km

    Galboda Falls

    2.0 km

    Maduru Oya National Park

    2.0 km

    Saree Ella Waterfall

    2.0 km

    Kadiyanlena Falls

    2.0 km

    Galmaduwa Raja Maha Viharaya

    2.0 km

    See All Attractions

    Top Facilities

    Bar

    Wifi

    Beach

    Pool

    Garden

    Concierge service

    Food

    Shuttle service

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