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City Suites Canc�n Aeropuerto

(3 kms from Moon Palace Cancun)
Carretera Cancún - Puerto Morelos , Supermanzana 47, Manzana 1, Lote 1-22, Municipio Benito Juárez - Show on map

Ranked 24 out of 50

7.2
1553 reviews

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About City Suites Canc�n Aeropuerto

Set at a short distance from the famous Convention center from Guanajuato, City Suites Silao Aeropuerto boasts numerous outstanding features that will improve the quality of your stay. Guests can tak (Read More)e a dip at the gorgeous swimming pool surrounded by pleasant views of Mexico. Some of the well-known close-by attractions of the city that are a must-visit include- The Alley of the Kiss and The Mummies of Guanajuato Museum.

Room Types Available

Double Suite with Two Double Beds and Sofa Bed
  • Max 4 Adults
    •

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    The air-conditioned suite has 1 bedroom and 1 bathroom with a shower. The unit has 3 beds.

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    King Suite with Sofa Bed
  • Max 2 Adults
    •

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    The air-conditioned suite has 1 bedroom and 1 bathroom with a shower. The unit has 2 beds.

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    Large King Suite with Sofa Bed
  • Max 2 Adults
    •

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    The air-conditioned suite features 1 bedroom and 1 bathroom with a shower. The unit offers 2 beds.

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    City Suites Canc�n Aeropuerto is featured in

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    Guest Ratings For This Property

    7.2
    Based on 1553 Reviews
    100% verified reviews

    Comfort

    7.87

    Cleanliness

    7.86

    Value For Money

    7.31

    Facilities

    7.67

    Guest Reviews

    Alan
    young couple
    7.0
    Good
    Nice rest
    The place looks good as usual and now there's a outlet near
    The cleaning products smell was super strong in all the building. Also I had an allergic reaction to the cleaning products.

    Published on 02 Jan 2024

    Janet
    young couple
    5.0
    Passable
    Disappointing.
    the pool area was beautiful
    the bathroom wasnt clean. there was no toilet paper. They had no record of our reservation on the phone from the airport even though we had paid in full. They would not send a shuttle to pick us up and we had to pay 1,500 pesos for a 10 minute taxi ride. Thats over 100 Canadian dollars. when we arrived the reservation was found .

    Published on 02 Jan 2024

    Christina
    family with young children
    1.0
    Bad
    Staff is not trained to handle customers.
    The lobby furniture was modern.
    They gave my reservation away to another guest and did not have any other rooms. We waited in their lobby from 1 AM until 2:30 AM for the front desk clerk to figure out they had no rooms available and to walk two steps to their sister property to find out they had a room available. We finally got into our room at 3 AM. There were no towels in the room. The next morning I went down to ask for towels and they said they had none in the entire hotel available. They said there would be some towels coming out of the dryer in 20 minutes. I asked if they could bring towels up to the room. In the meantime, they gave me one pool Towel to use for two people. This airport hotel did not have a shuttle going to the airport for 90 more minutes from when I asked.
    (Read More)

    Published on 31 Dec 2023

    Catarina
    young couple
    1.0
    Bad
    DO NOT STAY HERE!!!! IT IS A SCAM!!
    DO NOT STAY HERE!!!! IT IS A SCAM!! They overbooked the hotel and lied to us saying boking had cancelled the reservation ( which was not true)
    We made the reservation one week before our arrival. We got there and there was no room available and they said the reservation was cancelled ( while i showed them the print screen from booking with it confirmed - they ignored it). They then said there was nothing they could do. When we called booking they confirmed the reservation was active and no one had contacted the hotel from booking to cancell it . They were basically lying to us and we had to find another place to stay..

    Published on 30 Dec 2023

    Ariana
    young couple
    3.0
    Poor
    Poor
    Pool and airport shuttle
    It was dirty and the bedroom smells very bad, there were no towels

    Published on 25 Dec 2023

    Ariana
    young couple
    2.0
    Very poor
    Very poor
    The pool and the shuttle from and to the airport
    The room wasnt clean, the attention of the staff was very rude, the were no towels on the room, the sofa smells very bad, the bathroom was dirty

    Published on 25 Dec 2023

    Agatha
    young couple
    1.0
    Bad
    Do not book a room via booking.com
    Staff allegedly claims that booking.com reservations not paid in advance are out of the system after 6 pm, though the reservation was confirmed with a check-in after 8 pm. We arrived at the hotel just to discover they had no room for us. Moreover, the hotel was unreachable to organize transfer services - which meant we had to pay $60 to get to this hotel near the airport. The private taxi prices can get up to $85.

    Published on 24 Dec 2023

    Pelin
    young couple
    1.0
    Bad
    Bad
    There were hairs on my bed sheet. Additionally, while we were booking, there was hotel pick-up option on the booking page but then hotel did not respond my messages.

    Published on 24 Dec 2023

    Ivanna
    young couple
    1.0
    Bad
    really disappointing
    Location from airport
    no staff, very dirty, no towels, bad experience.

    Published on 23 Dec 2023

    Ruth
    family with young children
    8.0
    Very good
    Disappointing
    The room was clean and comfortable. The cleaning lady was very nice.
    1. Personnel didn't care abaut our needs, the don't accept cash to buy a coke, it has to be with a card, since they don't have money to give you back. 2. Our room 417 did not have a microwave and we specifically booked this hotel, so I could heat water for my teas. 3. At Reception Desk, Rafael told us that breakfast is served from 6 to 10:30 am and in the restaurant, they said it is from 6 to 9,and at 9 they charge you if you want to have breakfast. It's a pitty that a Hotel backed - up by Marriott Bonvoy is giving the guests these experiences...very disappointing.

    Published on 23 Dec 2023

    Location & Nearby Places

    19.3 Km from city center

    Carretera Cancún - Puerto Morelos , Supermanzana 47, Manzana 1, Lote 1-22, Municipio Benito Juárez - Show on map

    5 Nearby Attractions

    El Rey Ruins

    11.6 km

    Playa Delfines

    11.7 km

    Playa Tortugas

    19.2 km

    Isla Mujeres

    19.2 km

    Chichen Itza

    21.3 km

    Top Facilities

    Bar

    Wifi

    Pool

    Food

    Shuttle service

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