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Hotel

DoubleTree by Hilton York

City Centre (0 kms from York Christmas Market)

Ranked 16 out of 50 best hotels in york

7.4
(5071 reviews)

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About DoubleTree by Hilton York

Situated right at the heart of York, DoubleTree features accommodations furnished with modern amenities. Guests can work up a sweat at the well-equipped fitness centre or take a relaxing walk in the beautiful garden. The in-house restaurant- bar serves delicious meals and exotic drinks in a scenic and relaxing ambience. The property overlooks the city walls and is a short walk from York Minster.

Top Facilities

parking

bar

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Deluxe King Room

  • Max 2 Adults
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    This double room has air conditioning and electric kettle.

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    Junior Suite

  • Max 3 Adults
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    This suite is air-conditioned and features a seating area with a TV, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

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    Double Room

  • Max 2 Adults
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    This double room is air-conditioned and features a TV, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

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    Duplex Double Room

  • Max 2 Adults
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    This double room features air conditioning and private entrance.

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    Two Room Family Room

  • Max 4 Adults
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    Room accessed via internal stairs.

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    Double Room

  • Max 2 Adults
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    This double room features a private entrance and air conditioning.

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    Family Room

  • Max 3 Adults
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    The family room is equipped with a TV, air conditioning, a tea and coffee maker, as well as a safe deposit box. The unit offers 2 beds.

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    Twin Room

  • Max 2 Adults
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    This twin room features a electric kettle and flat-screen TV.

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    Double Room with Two Double Beds

  • Max 4 Adults
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    The quadruple room features air conditioning, a tea and coffee maker, a safe deposit box, as well as a TV. The unit has 2 beds.

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    Double Accessible Room

  • Max 2 Adults
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    The double room provides air conditioning, a tea and coffee maker, a safe deposit box and a TV. The unit offers 1 bed.

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    Location & Nearby Places

    City Centre (0.7 Km from city center)

    City Centre, St Maurices Road, Monkbar

    15 Nearby Attractions

    Snickelways

    0.2 km

    York Minster

    0.3 km

    The Shambles

    0.4 km

    Walking Tour

    0.5 km

    Van Gogh Immersive Experience

    0.5 km

    King's Manor

    0.6 km

    Guildhall

    0.6 km

    Tearooms

    0.6 km

    Harry Potter Location Tour

    0.6 km

    Yorkshire Museum

    0.7 km

    York Dungeon

    0.7 km

    Ruins of St Mary's Abbey

    0.7 km

    Ghost Walks

    0.7 km

    Clifford's Tower

    0.8 km

    York Castle Museum

    0.8 km

    See All Attractions

    All Facilities for DoubleTree by Hilton York

    Category Facilities
    Activities Bike tours, Live music/performance, Walking tours.
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Facilities for disabled guests, Higher level toilet, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Pet basket, Pet bowls, Lower bathroom sink, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities, First aid kit available.
    Accessibility Emergency cord in bathroom, Toilet with grab rails.
    Bathroom Free toiletries, Hairdryer, Bathrobe.
    Room Amenities Sofa bed, Air conditioning, Desk, Seating Area, Safety deposit box, Ironing facilities, Heating.
    Food & Drink Wine/champagne, Restaurant, Breakfast in the room, Packed lunches, Special diet menus (on request), Kid meals, Outdoor furniture, Room service, Tea/Coffee maker, Bar.
    Safety & security Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
    Services Free WiFi, WiFi, Internet services.
    Cleaning services Ironing service, Dry cleaning, Daily housekeeping, Laundry.
    Media & Technology TV, Radio, Laptop safe, Telephone.
    Services & Extras Key card access, Alarm clock.
    Common areas Sun terrace.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Food can be delivered to guest accommodation.
    Reception services 24-hour front desk, Express check-in/check-out, Invoice provided, Luggage storage.
    General Parking, Pets allowed, WiFi available in all areas.
    Physical distancing Cashless payment available, Contactless check-in/check-out, Mobile app for room service.
    Transport Accessible parking.
    Pool and wellness Fitness centre, Fitness.
    Outdoor & View Terrace.

    Guest Ratings For This Property

    7.4
    Based on 5071 Reviews
    100% verified reviews

    Comfort

    8.03

    Cleanliness

    7.96

    Value For Money

    7.02

    Facilities

    7.6

    Guest Reviews

    Angela
    young couple
    9.0
    Superb
    Needs a higher rating, great hotel.
    We were upgraded as soon as we got there and given a tasty, warm chocolate chip cookie. The staff were friendly and helpful. There was plenty of choice for breakfast. It was in a great location. Hotel was clean and warm with lots of lovely places to sit in the foyer. Their rating is only 7.5 but I think this should be higher.
    Pillows were too soft. Noisy neighbours having the telly on too loud late at night, but I rang down to reception, and the problem was sorted. Still a lovely hotel though.

    Published on 04 Jan 2024

    Pierre
    family with young children
    8.0
    Very good
    Overall location is excellent, rooms are good size and clean, staff very helpful.
    Great location, good size rooms
    Carry up luggage in our part of the accommodation. We were ok as were able bodied but others would struggle.

    Published on 04 Jan 2024

    Sandra
    with friends
    1.0
    Bad
    disappointed with the dishonesty of the staff and the complete lack of customer service
    Nothing
    I left some jewellery in my room and housekeeping never handed it in and although I tried endlessly the hotel only emailed me back once saying they were looking into it I continued emailing them and they have never had the decency to reply and even head office wouldnt help DO NOT TRUST THIS CHAIN

    Published on 04 Jan 2024

    Roy
    young couple
    4.0
    Disappointing
    Dog friendly policy will not see us return to this Hotel.
    The double bed and pillows were very comfortable. Room was clean and tidy. The breakfast team staff were very friendly and helpful. Location for York City centre is ideal. Only 10 minutes from the Minster.
    Room had tray under the air conditioning unit suggesting it leaked. Not a great advert for hotel maintenance standards. The bath had a chip in the enamel which could easily have been repaired - again poor maintenance. The radiator in the bathroom did not work. Had to use oil filled radiator in the bedroom to generate heat as the temperature in the room got chilly late afternoon / early evening. Early on New Years eve two members of bar staff struggled for at least 10 minutes trying to pour a pint of lager leading to a frustrating wait to be served a drink - not sure what the problem was (Staff training?). Car Parking charge of 25 per night is extortionate - akin to Ryanair practices of squeezing customers for every last penny. Worst part of stay was the Hotel having a Dog Friendly policy. Something I did not know at time of booking. This policy is not made clear unless you deep dive the Hotel's website and then it is not transparent how " Dog friendly" friendly means. I am not a dog loving person myself, and take extreme exception to seeing a dog sitting beneath a table at breakfast with 2 dog bowls beside its owners having breakfast. Also, seeing a very large dog, similar to an xl bully breed eating a steak in the restaurant on the evening alongside its owners. Furthermore owners and there dogs using lifts in the Hotel. For heavens sake, a dog is a dog. I think that the Hotel is taking its "Dog friendly" policy to the extreme. Not sure if dogs are allowed in all rooms? Finally, we returned back to the Hotel circa 11pm on New Years day evening to find that the Hotel bar was closed and in darkness. The night duty staff said that we could not get a drink? If only the Hotel treated its paying customers with similar priority as its guests dogs then we may have got a nightcap drink at the end of our night having specifically returned to the Hotel with friends to finish of our night and stay at the Hotel. Instead we all felt very disappointed.

    Published on 03 Jan 2024

    John
    young couple
    7.0
    Good
    Great location
    The staff were very welcoming and friendly. Location is great short walk into the centre of York. The breakfast was good. The bar area was quite big and the staff were helpful. The positives outweighed the negatives.
    The hotel is beginning to look a little dated and could do with some refurbisment. Our bath soap was never refilled during the stay, and the flannels were removed after the first day and not replaced. The parking cost is expensive

    Published on 02 Jan 2024

    Andrea
    with friends
    1.0
    Bad
    Poor all round experience from a place that I have stayed in previously.
    Location.
    We arrived at the property at 11am checked in and was told that the full amount had been paid for via booking.com We returned to the hotel at 4pm and collected our key cards (rooms 202 &204) as mentioned in previous reviews 204s bathroom was tired and chipped not sure how this can be classed as a deluxe room, my room had a broken toilet seat and furniture was stained!! My friend was then woken up by a male member of staff banging on the door and then subsequently he banked on my door to inform us that our card had been declined, both rooms had telephones so not sure why this hadnt been picked up on the two previous visits to reception or why they couldnt call the rooms instead of disturbing the neighbouring guests! I paid immediately on the same card that was listed on booking.com and this worked straight away as it has done on previous bookings we only sampled the breakfast once and that was enough , tinned mushrooms, rubber eggs not what I expect from a Hilton.

    Published on 02 Jan 2024

    Viv
    young couple
    7.0
    Good
    Would recommend and go back
    Great location
    Too noisy! Rooms not sound proof enough

    Published on 02 Jan 2024

    Craig
    young couple
    5.0
    Passable
    There are better hotels available for the price having stayed in York before in different hotels
    the room needed decorating the light fitting had cob webs on it. The sink had no plug the cold water tap was broken and just twisted around. The heating was inadequate and the room had two oil filled heaters to provide heating. I could go on but i think i have made my point.

    Published on 02 Jan 2024

    Mark
    with friends
    10.0
    Exceptional
    Excellent and very restful
    The staff were brilliant and the property was comfortable and the breakfast was great, the location was well placed
    Parking was limited

    Published on 02 Jan 2024

    Donna
    young couple
    9.0
    Superb
    A great place to stay when visiting York.
    It was a lovely property. Lots of room in the common areas and very close to York walls and city. Our room was very cosy and warm.

    Published on 02 Jan 2024

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