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Emperador

Gran Vía (0 kms from Gran Vía)
Gran Vía, 53 - Show on map

Ranked 36 out of 53 Best Hotels In Madrid

8.7
8698 reviews

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Room Types Available

Double or Twin Room
  • Max 2 Adults
    •
  • 6 Photos available
    •

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    These elegant rooms feature attractive, classic dcor. Free WiFi is available.

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    Superior Double or Twin Room
  • Max 2 Adults
    •
  • 2 Photos available
    •

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    This exterior room type overlooks the Gran Va street or the San Bernardo street.

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    Double or Twin Room with Extra Bed
  • Max 3 Adults
    •
  • 4 Photos available
    •

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    These elegant rooms feature attractive, classic dcor. Free WiFi is available.Rooms with views of Calle San Bernardo are available on request and subject to availability.

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    Single Room
  • Max 1 Adult
    •
  • 1 Photo available
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    These interior-facing rooms features a smart dcor and comes with a single bed. There is a private bathroom including free toiletries. Free WiFi is available.

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    Double or Twin Room with Balcony
  • Max 2 Adults
    •
  • 1 Photo available
    •

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    The spacious twin/double room offers air conditioning, a coffee machine, a balcony with city views as well as a private bathroom featuring a bath or a shower.

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    Emperador is featured in

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    Guest Ratings For This Property

    8.7
    Based on 8698 Reviews
    100% verified reviews

    Comfort

    8.98

    Cleanliness

    8.95

    Value For Money

    8.31

    Facilities

    8.69

    Reviewers Mention About Emperador

    The Emperador Hotel is highly praised for its excellent service, elegant and spacious rooms, and ideal location near important sites in Madrid. Guests had a great experience and commend the staff for (Read More) their warm and professional service. The hotel is surrounded by theaters, bars, and restaurants, making it a perfect place to explore the bustling area. The hotel also receives top ratings for its excellent amenities, safety, and nearby activities. 100% recommend.

    Guest Reviews

    Charles
    family with young children
    10.0
    Exceptional
    Exceptional
    Location, space, service, lobby bar was great. Rooftop bar was awesome space.
    I was disappointed that the rooftop was closed for new years eve. This should have been disclosed upon booking since it was a reason why we selected the hotel.

    Published on 02 Jan 2024

    Niall
    young couple
    1.0
    Bad
    Faulty towers
    The location was really good.
    The facilities - ie. Showers didn't work. Staffs response was slow. Took about an hour from the first call to report to change the room at 2am. I ended up leaving something really small but valuable in the hotel, they confirmed they have it but are ignoring all emails to try get it sent to me. Rooms are really small. They aren't filthy but they are far from clean. Thankfully, we only had to stay for 1 night.

    Published on 31 Dec 2023

    Trina
    young couple
    10.0
    Exceptional
    Elegant and jazzy!
    It was so elegant and the staff treated us with so much respect. The bar was comfortable and the breakfast was worth the price.
    Nothing

    Published on 29 Dec 2023

    Cindytan4100
    group
    6.0
    Pleasant
    Stayed 10-13 & 19-22 Dec 2023. The first part was a horrible experience but 2nd half was great.
    After a horrendous experience in the early part of the stay, I was tempted to cancel my stay from 19-22 Dec. However, I was glad I didn't as I encountered a different crew who was helpful and made the check in experience more welcoming. I was greeted by Aurora who was very friendly and helpful. She helped to arrange to have the luggage in the store room delivered to my room. We also arrange to have wines delivered to the hotel, and the wines were in my room when i came back in the evening.
    On 13 Dec morning, their lifts went haywire and the staff wasn't aware their lifts malfunctioned and stuck at certain floors. We ended up having to carry our bags down from 2nd floor to lobby and no assistance was offered. I booked this hotel as they stated there is luggage storage. To my horror, upon check out, they only state they can keep one luggage per room. I had booked 3 rooms for 6 pax, and they can only keep 3 of the bags. They only acceded to keep 4 bags as I had booked 2 rooms on my return leg. The staff was curt, one was them was rude and reluctantly took the 4 bags into their storage area. We ended up having to put the remaining 2 luggage in a storage facility nearby costing us Euros200 for 6 nights. If this was clearly stated at the start (ie 1 bag per room instead of per pax), I would not have booked my stay here. So, for those who are looking for luggage storage, please do check with the hotel first and consider your options before booking.
    (Read More)

    Published on 26 Dec 2023

    Chris
    family with young children
    3.0
    Poor
    Great location for Madrid but don't expect a quiet stay for cleaning crew noise is extremely loud.
    The reception and staff was excellent. The location of the hotel was fantastic and the look from walking in felt really nice and welcoming. It felt very classy.
    The cleaning staff were horrific. Very noisy from early morning. Even with DO NOT DISTURB signs on the door the volume of talking between cleaning crews outside of the room was extremely loud. If you arrived late at night there would be no chance of a sleep in. We stayed for 5 nights and every single morning was the same - too loud to sleep. I even asked them to be quiet. Extremely annoying and disappointing for a hotel of this standard. They should not be heard and more discreet.

    Published on 26 Dec 2023

    Reza
    family with young children
    7.0
    Good
    Inclusions
    Location close to shops, food markets, city centre and some tourists attractions. Varieties of options and good food for Breakfast Friendly and helpful reception
    No bathroom or in room slippers, laundry is quiet expensive

    Published on 26 Dec 2023

    Prabhakar
    review category business travellers
    10.0
    Exceptional
    Exceptional
    Superb Stay, i really liked the location and ambience.

    Published on 26 Dec 2023

    Puneet
    young couple
    8.0
    Very good
    We really had a comfortable stay
    Location
    Staff at the reception

    Published on 26 Dec 2023

    Raj
    family with young children
    5.0
    Passable
    Passable
    No hot water in the shower

    Published on 25 Dec 2023

    Ann
    young couple
    8.0
    Very good
    Good value, comfortable hotel
    The beautiful lobby, the good size bedroom and bathroom. Bed was very comfortable and the location of the hotel is perfect for shopping, sightseeing, theatre.
    In the bathroom there is no shelf or stand to set out cosmetics, toiletries etc. Simple to fix. No full length mirror in the bedroom. Also a simple fix.

    Published on 21 Dec 2023

    Location & Nearby Places

    Gran Vía (0.6 Km from city center)

    Gran Vía, 53 - Show on map

    15 Nearby Attractions

    Gran Via

    0.4 km

    The Sun's Gate

    0.6 km

    Royal Palace of Madrid

    0.7 km

    The Liria Palace

    0.7 km

    Madrid Square

    0.7 km

    Plaza de la Villa

    0.7 km

    San Miguel Market

    0.7 km

    National Museum Of Romanticism

    0.8 km

    Velazquez Tech Museum

    0.8 km

    Independence Square Madrid

    0.8 km

    Almudena Cathedral

    0.8 km

    Temple of Debod

    0.9 km

    Thyssen-Bornemisza Museum

    1.3 km

    Plaza de Cibeles

    1.3 km

    National Archaeological Museum Madrid

    1.4 km

    See All Attractions

    Top Facilities

    Bar

    Wifi

    Beach

    Pool

    Concierge service

    Food

    Shuttle service

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