Heights House Hotel, Ascend Hotel Collection

Business facilities

• Meeting/banquet facilities
• Fax/photocopying

Cleanliness & disinfecting

• Guest accommodation sealed after cleaning
• Use of cleaning chemicals that are effective against coronavirus
• Guest accommodation is disinfected between stays
• Linens
• Towels and laundry washed in accordance with local authority guidelines
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Safety features

• Shared stationery such as printed menus
• Magazines
• Pens
• And paper removed
• Hand sanitizer in guest accommodation and key areas
• Thermometers for guests provided by property
• Staff follow all safety protocols as directed by local authorities
• Face masks for guests available
• Process in place to check health of guests
• First aid kit available
• Access to health care professionals

Miscellaneous

• Non smoking rooms
• Lift
• Designated smoking area
• Non smoking throughout

Accessibility

• Raised toilet
• Adapted bath
• Upper floors accessible by elevator
• Toilet with grab rails
• Entire unit located on ground floor
• Accessible by lift
• Lowered sink
• Entire unit wheelchair accessible

Bathroom

• Private bathroom
• Bath or shower
• Free toiletries
• Toilet paper
• Hairdryer
• Shampoo
• Bath
• Shower
• Body soap
• Conditioner
• Toilet

Room Amenities

• Air conditioning
• Desk
• Hypoallergenic pillow
• Seating area
• Iron
• Trash cans
• Non feather pillow
• Ironing facilities
• Heating
• Socket near the bed

Food & Drink

• Wine/champagne
• Vending machine (drinks)
• Restaurant
• Kid friendly buffet
• Vending machine (snacks)
• Coffee machine
• Special diet menus (on request)
• Outdoor furniture
• Tea/coffee maker
• Bar

Safety & security

• Smoke alarms
• Cctv outside property
• Fire extinguishers
• Cctv in common areas
• Smoke alarm

Services

• Free wifi
• Wifi
• Internet services

Cleaning services

• Daily housekeeping

Services & Extras

• Towels
• Wake up service/alarm clock
• Key card access
• Linen
• Alarm clock
• Wake up service
• Key access

Media & Technology

• Cable channels
• Tv
• Radio
• Satellite channels
• Flat screen tv
• Telephone

Common areas

• Sun terrace
• Outdoor fireplace
• Picnic area
• Shared lounge/tv area

Food & drink safety

• All plates
• Cutlery
• Glasses and other tableware have been sanitized
• Breakfast takeaway containers
• Delivered food is securely covered
• Physical distancing in dining areas
• Food can be delivered to guest accommodation

Reception services

• Concierge service
• 24 hour front desk
• Express check in/check out
• Invoice provided
• Private check in/check out
• Luggage storage

Physical distancing

• Screens or physical barriers placed between staff and guests in appropriate areas
• Single room air conditioning for guest accommodation
• Cashless payment available
• Contactless check in/check out
• Mobile app for room service
• Physical distancing rules followed

General

• Parking
• Private parking
• Pets allowed
• Free parking
• Parking on site

Entertainment and family services

• Evening entertainment
• Nightclub/dj

Pool and wellness

• Sun umbrellas
• Outdoor pool
• Yoga classes
• Outdoor pool (seasonal)
• Swimming pool
• Swimming pool
• Fence around pool
• Sun loungers or beach chairs

Transport

• Accessible parking