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Hilton Birmingham Metropole Hotel

National Exhibition Centre, Pendigo Way

Ranked 14 out of 50 best hotels in stratford upon avon

7.5
4465 reviews

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Room Types Available

Deluxe Single Room
  • Max 1 Adult
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    This room offers floor-to-ceiling windows, TV, desk and tea/coffee making facilities. There is also an en-suite bathroom with complimentary toiletries.

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    Queen Room - Mobility Access
  • Max 2 Adults
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    This room offers accessible facilities such as a roll-in shower with shower chair, lowered sink, raised toilet and emergency cord.Other facilities include a TV, tea/coffee making facilities and a desk. The room also features floor-to-ceiling windows.

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    King Suite
  • Max 4 Adults
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    Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath and a hairdryer. The spacious suite provides a tea and coffee maker, a seating area, a safe deposit box, heating, as well as a flat-screen TV. The unit offers 1 bed.

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    Deluxe King Room
  • Max 2 Adults
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    There is also a TV and tea/coffee making facilities are provided.

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    Executive King Room
  • Max 2 Adults
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    Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. The spacious double room offers a tea and coffee maker, a seating area, a safe deposit box, heating and a flat-screen TV. The unit has 1 bed.

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    Executive King Family Room
  • Max 4 Adults
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    Offering free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath and a hairdryer. The quadruple room offers a tea and coffee maker, a seating area, a safe deposit box, heating and a flat-screen TV. The unit has 2 beds.

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    Corner Suite
  • Max 4 Adults
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    The suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The suite features a tea and coffee maker, a seating area, a safe deposit box, heating, as well as a flat-screen TV. The unit has 1 bed.

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    Deluxe Hilton Twin Room
  • Max 2 Adults
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    Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room offers a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV. The unit has 2 beds.

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    Penthouse Suite
  • Max 4 Adults
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    This suite features a fireplace. A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are offered in this spacious suite. The unit has 1 bed.

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    King Family Room
  • Max 4 Adults
    •

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    Offering free toiletries, this quadruple room includes a private bathroom with a bath and a hairdryer. The quadruple room offers a tea and coffee maker, a seating area, a safe deposit box, heating and a flat-screen TV. The unit has 2 beds.

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    Queen Room
  • Max 2 Adults
    •

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    Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room has a flat-screen TV, a tea and coffee maker, a safe deposit box, as well as heating. The unit has 1 bed.

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    Twin Room
  • Max 2 Adults
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    The unit has 2 beds.

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    Hilton Birmingham Metropole Hotel is featured in

    Guest Ratings For This Property

    7.5
    Based on 4465 Reviews
    100% verified reviews

    Comfort

    8.28

    Cleanliness

    8.31

    Value For Money

    6.91

    Facilities

    7.89

    Reviewers Mention About Hilton Birmingham Metropole Hotel

    The Hilton Birmingham Metropole Hotel received positive reviews for its convenient location, great service, and enjoyable breakfast. Some guests highlighted the staff's attentiveness and the quality (Read More)of the food. One guest mentioned additional charges for amenities like parking and pool access. Another guest expressed frustration with the lack of awareness for invisible disabilities, affecting their experience at a conference. Overall, the hotel was well-received with minor areas for improvement noted.

    Guest Reviews

    Jacqueline
    group
    10.0
    Exceptional
    Exceptional
    Overall lovely experience

    Published on 05 Jan 2024

    Lynn
    young couple
    8.0
    Very good
    Very good
    When we checked in we were told the lobby bar was open 24hrs for food/drinks. However when we returned from our Xmas party at the NEC we were told the bar was closed due to under occupancy. Surely they knew when we checked in how many rooms they had occupied.

    Published on 04 Jan 2024

    Paul
    young couple
    8.0
    Very good
    Good value for money
    Clean and presentable hotel
    Queue for check in was around 45 minutes and online check in option didnt work

    Published on 04 Jan 2024

    Alison
    family with young children
    2.0
    Very poor
    Terrible, would not stay again!
    Staff were friendly, Andrea was a superstar!!! Breakfast was good
    There was no heating in the room, we then had 2 power cuts. A portable heater was given but kept causing power to cut in room heater also stopped working so room was freezing- we also had our 6 year old daughter with us. They gave us another room. The heating was not working in there either.

    Published on 03 Jan 2024

    Olesya
    solo traveller
    3.0
    Poor
    Poor stuff management
    Its a nice and big hotel, great location. Walking distance to the Birmingham international train station and 10 minutes drive to the airport.
    I stayed 3 nights including the New year night. It was advertised that we will have plenty of food options, amazing service, spa included and more. In reality, management didnt secure enough stuff members to provide this service for all guests, main restaurant was simply closed, for the spa I had to reserve a slot which no one told me about, my room was cleaned only once and because I asked for that, front desk was impossible to reach and they never delivered what I asked for, queues everywhere to get food and drinks and to be fare food options was very limited, not healthy and overpriced. Oh and even to check in, we all had to queue up for 1,5 hours! Only time I had to go to the gym and stretch myself after a long train journey. Management team might say that its because they had lots of guests for the dance festival Hilton is hosting every year, BUT all dancers booked hotel way in advance and submitted non-refundable deposit, so they was well aware of the number of guests arriving.
    (Read More)

    Published on 03 Jan 2024

    Anonymous
    family with young children
    4.0
    Disappointing
    The worse hotel experience I have encountered .
    The room was clean , except for the bath that needed cleaning around the plug. The room was comfortable & a reasonable size. Breakfast was well stocked. Staff friendly but were unable to resolve my complaints.
    The swimming pool was freezing cold, so I had a disappointed 5 yr old. The boiler had broken two days prior to my visit, & could not be mended as the manager was on leave, I was told my a member of staff! The main evening restaurant was closed until 12th January, which was not mentioned at the point of booking. The only point for our main meal was the bar area. Basic drinks were not in stock to purchase. E.G apple & pineapple juice. There was nothing suitable to children to drink other the cordial, which tasted awful. Tomato sauce a basic condiments were out of stock at meal time. The bar area where food had to be ordered was cold. Ppl were seated in coats. In our bedroom, the toilet would not always flush or if it did the tank kept running. Outside bedrooms on 4th floor, dirty plates with food & drink were left for over 20 hrs. They were not collected at the point of our departure.
    (Read More)

    Published on 02 Jan 2024

    Fazan
    young couple
    1.0
    Bad
    Worst experience i have ever experienced, I made a booking and they told me my booking had been double booked and left m
    Worst experience ever
    Everything

    Published on 02 Jan 2024

    Alaiyi
    solo traveller
    5.0
    Passable
    OK.
    Location; Good room size; quiet
    Faulty room heating on arrival. Lack of hot water on the last day!

    Published on 02 Jan 2024

    Phyllis
    group
    7.0
    Good
    overnight stay for a concert very convenient 5 mins walk.
    booked room only as breakfast choices were poor for my dietary requirements making breakfast set cost very expensive
    cost of short taxi ride from station to get to hotel!

    Published on 02 Jan 2024

    Kay
    with friends
    3.0
    Poor
    Rip off!
    This hotel is a rip off. The food in exec lounge has really gone down hill and it was far too hot and busy in there. We ordered burgers and chips in the main bar and it was horrible, really poor quality. You only get one 300ml bottle of water in the room. 180 quid for one night. I wouldnt recommend it unless you have no other choice

    Published on 02 Jan 2024

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    Top Facilities

    parking

    bar

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    All Facilities for Hilton Birmingham Metropole Hotel

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying.
    Activities Golf course (within 3 km).
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Facilities for disabled guests, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Pet bowls, Non-smoking throughout.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, First aid kit available.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Sauna, Bath, Toilet, Bidet, Bathrobe.
    Room Amenities Sofa bed, Heated pool, Air conditioning, Desk, Seating Area, Safety deposit box, Fireplace, Interconnected room(s) available, Ironing facilities, Heating, Socket near the bed.
    Food & Drink Wine/champagne, Refrigerator, Restaurant, Breakfast in the room, Packed lunches, Fruits, Special diet menus (on request), Kid meals, Outdoor furniture, Room service, Tea/Coffee maker, Bar, Coffee house on site.
    Safety & security Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
    Services Free WiFi, WiFi, Internet services.
    Cleaning services Ironing service, Dry cleaning, Daily housekeeping, Laundry.
    Media & Technology TV, Flat-screen TV, Telephone.
    Services & Extras Key card access, Key access.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
    Common areas Shared lounge/TV area.
    Reception services Concierge service, ATM/cash machine on site, 24-hour front desk, Express check-in/check-out, Invoice provided, Luggage storage.
    General Parking, Private parking, Pets allowed, Parking on site.
    Physical distancing Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
    Pool and wellness Steam room, Indoor pool (all year), Fitness/spa locker rooms, Swimming Pool, Fitness centre, Fitness, Indoor pool, Sun loungers or beach chairs.
    Transport Accessible parking.
    Outdoor & View Terrace, Balcony.

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