Location was awful. There wasn't toilet at the reception floor and I was told to go to level 1 without any direction so I climbed up to level 1. But then it wasn't level 1 (told that I need an access card by some random staff). I am pregnant, super awful experience that I have to climb up and down and wait until I get to the room to go to the toilet. Also found out that you don't need access card to access the floors actually. Duh...
Room was clean but after a while we noticed that dust were flying everywhere. There was also a mouldy smell (better the next day). Ac was warm. The blanket is too warm for the room temperature. No hand held shower (saw the wrong picture from Garden Inn North) so the shower was unpleasant. They should provide shower cap. Paid more for South actually but in the end North seems to be better.
We booked last minute with the New Year Eve buffet at North but it was the most LOW, SHABBY buffet ever. Rm120++ for what looks more like an overnight canteen food. Meat were dry. It was just a few tables when we were there at 7.30 pm. I wondered why it was said to be fully booked at first. We managed to get out of the restaurant and cancelled the dinner.
Breakfast wasn't any good either. Slow for replenishing and worst ever croissant... Nasi Lemak and friend rice were both clumpy, tasteless eggs from the eggs station. Only thing good is the coffee. Paratha taste like flour completely. Food was cold. We ended up making our own sandwich with ham.
Swimming pool is just a mini pool. More like a kids size pool.
Not the kind of Hilton experience to be expected. Especially the breakfast and horrible looking New Year Eve buffet dinner.
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