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Holiday Inn Hotel & Suites Gateway, an IHG Hotel

Merchant's Square (1 kms from The College of William and Mary)

Ranked 14 out of 38 best hotels in williamsburg

8.4
(539 reviews)

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Standard King Room

  • Max 2 Adults
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    This room features a microwave, refrigerator, cable TV, and a work desk.

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    One-Bedroom King Suite

  • Max 4 Adults
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    This suite features a microwave, refrigerator, cable TV, and a seating area with a sofa bed.

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    Two-Bedroom Suite

  • Max 8 Adults
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    This suite features two separate bedrooms, a microwave, refrigerator, cable TV, and a work desk.

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    Standard Queen Room with Two Queen Beds

  • Max 4 Adults
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    This room features a microwave, refrigerator, cable TV, and a work desk.

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    One-Bedroom Suite with Two Queen Beds

  • Max 6 Adults
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    This suite features a microwave, refrigerator, cable TV, and a seating area with a sofa bed.

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    Premium Room

  • Max 2 Adults
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    This room features a microwave, refrigerator, cable TV, and a work desk.

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    Standard Room

  • Max 2 Adults
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    Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.

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    Standard Queen Room with Two Queen Beds - Communications Accessible

  • Max 4 Adults
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    Featuring free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 2 beds.

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    Room with Two Beds - Hearing Accessible - Non-Smoking

  • Max 4 Adults
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    Featuring free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit has 2 beds.

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    Queen Suite with Mobility Accessible Tub - Non-Smoking

  • Max 8 Adults
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    Offering free toiletries, this suite includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned suite offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a dining area. The unit has 4 beds.

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    King Room - Mobility Access/Hearing Accessible

  • Max 2 Adults
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    Offering free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

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    King Room with Roll-In Shower - Disability Access

  • Max 2 Adults
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    Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

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    All Facilities for Holiday Inn Hotel & Suites Gateway, an IHG Hotel

    Category Facilities
    Business facilities Meeting/banquet facilities, Business centre.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Safety features Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Miscellaneous Non-smoking rooms, Non-smoking throughout, Family rooms, Lift.
    Accessibility Hearing accessible.
    Bathroom Private bathroom, Bath or shower, Toilet paper, Additional bathroom, Additional toilet, Free toiletries, Hairdryer, Bath, Shower, Toilet.
    Room Amenities Sofa, Sofa bed, Wardrobe or closet, Seating Area, Iron, Safety deposit box, Interconnected room(s) available, Ironing facilities, Heating, Extra long beds (> 2 metres), Socket near the bed, Air conditioning, Desk, Shallow end, Carpeted.
    Food & Drink Dining area, Room service, Refrigerator, Microwave, Restaurant, Dining table, Tea/Coffee maker, Bar.
    Services Internet services, Free WiFi, WiFi.
    Cleaning services Dry cleaning, Daily housekeeping, Laundry.
    Services & Extras Towels, Linen, Alarm clock, Wake-up service.
    Media & Technology Flat-screen TV, Telephone, Cable channels, TV.
    Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
    Reception services Concierge service, 24-hour front desk, Express check-in/check-out.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
    General Parking, Parking on site, Free parking, WiFi available in all areas.
    Pool and wellness Indoor pool (all year), Swimming pool, Swimming Pool, Fitness centre, Hot tub/Jacuzzi, Indoor pool.
    Outdoor & View Terrace.

    Guest Ratings For This Property

    8.4
    Based on 539 Reviews
    100% verified reviews

    Comfort

    8.82

    Cleanliness

    8.75

    Value For Money

    8.38

    Facilities

    8.61

    Reviewers Mention About Holiday Inn Hotel & Suites Gateway, an IHG Hotel

    The Holiday Inn Hotel & Suites Gateway, an IHG Hotel, receives positive reviews for its cleanliness, comfortable and spacious rooms, and hospitable staff. Guests appreciate the convenient location ne (Read More)ar other establishments and attractions like Busch Gardens and Colonial Williamsburg. The breakfast is considered average, but the kitchen staff showed exceptional service by accommodating late guests with children. However, there are concerns regarding room security, as a guest found their door unlocked upon arrival. Overall, the hotel provides a clean and friendly experience, although improvements are needed in certain areas such as the breakfast quality and room security.

    Guest Reviews

    Danielle
    family with young children
    4.0
    Disappointing
    Disappointing
    The pool and hot tub were absolutely disgusting and they charged my card an extra $100 unauthorized

    Published on 02 Jan 2024

    Lisa
    young couple
    8.0
    Very good
    Nice place
    Room was clean staff was nice.
    We didnt get the breakfast because it was $14.95 per person.

    Published on 23 Dec 2023

    Ellena
    young couple
    3.0
    Poor
    Will not stay at a Holiday again.
    The hot tub has globs of hair in water. Checked out early and was told had to go through people I booked with. The people I booked with said I had to go through hotel.

    Published on 19 Dec 2023

    Anonymous
    young couple
    9.0
    Superb
    We stayed there last year at the same time, so I was comfortable making the reservation again
    Nice location. Staff is friendly. The room was nice.
    The shower curtain was dirty in one place but it would've been hard to see where the folds were. It was either dirt or possibly rust??

    Published on 12 Dec 2023

    Anonymous
    family with young children
    3.0
    Poor
    Not worth the price!
    The staff was very friendly and the property was very clean and well kept.
    The room service wasnt in working condition, the restaurant didnt open until hours after it was supposed to, the room had no menu included. For the price of the room, I was very disappointed.

    Published on 10 Dec 2023

    Meako
    solo traveller
    1.0
    Bad
    Not clean, rude staff, brown water, no carts for bags coming in and going out, tan out of food for the buffet breakfast.
    Nothing
    Everything

    Published on 03 Dec 2023

    Barbara
    young couple
    9.0
    Superb
    Suitable, good stay.
    Did not have breakfast.
    N/A

    Published on 01 Dec 2023

    Christy
    family with young children
    10.0
    Exceptional
    Excellent property exceeded. My expectations. Will definitely stay again.
    Beautiful property inside, loved the lemon water station, front desk staff were wonderful, property, very clean, and well taken care of, bed was very comfortable, room was very nice, loved all the full-size dove products in the bathroom that was a bonus. would definitely stay here again and recommend to everyone. Also great location.

    Published on 23 Nov 2023

    Tommie
    young couple
    10.0
    Exceptional
    Peaceful and rejuvenating.
    Conveniently located, clean, and the staff was friendly!
    Not a thing!

    Published on 19 Nov 2023

    Jawanee
    young couple
    10.0
    Exceptional
    Exceptional
    The location was everything to me .When I booked the room I had a option to include breakfast.The buffet at the Bistro was not bad at all, It is a great option to add on if you like a breakfast with multiple choices.The hotel was very clean with a nice pool , hottub and exercise room

    Published on 19 Nov 2023

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