Hotel Lucerne, Brooklyn | Photos, Reviews & Deals @Holidify

About Hotel Lucerne

Hotel Lucerne, located in the quiet Upper West Side neighborhood of Brooklyn, offers a classic and refined New York experience. The hotel features clean and comfortable rooms, friendly and accommodat (Read More)ing staff, and convenient amenities such as a fitness center, business center, and laundry facilities. The location is ideal, with easy access to Central Park and other popular sites. Guests can also enjoy nearby landmarks such as the Banksy art in front of Zabars and activities like visiting Central Park, the New York children's museum, and the natural history museum. With its combination of traditional decor, reliable service, and excellent location, Hotel Lucerne provides a delightful place to stay in Brooklyn.

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Room Types Available

Deluxe Queen Room

Max 2 Adults

1 Photo available

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This room features a flat-screen TV with cable channels, Sony Dream Machine and a work desk.

Deluxe King Room

Max 2 Adults

1 Photo available

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The unit offers 1 bed.

Deluxe Double Room

Max 4 Adults

1 Photo available

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The unit has 2 beds.

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Hotel Lucerne is featured in

40 Best Hotels In New York City

$ 119 onwards

Guest Ratings For This Property

8.5

Based on 2013 Reviews

100% verified reviews

Comfort

8.96

Cleanliness

8.95

Value For Money

8.08

Facilities

8.29

Guest Reviews

Shakir

family with young children

9.0

Superb

Overall great

Excellent location and friendly staff.

Corridor noise at night. We were at the 2nd floor next to the fitness centre and vending machine so it was busier than usual.

Published on 03 Jan 2024

Barry

family with young children

7.0

Good

Good location and the Hotel is nice and staff friendly but just expected a little more from the price we paid.

Location near Central Park West and 200 yards from Metro to downtown was good and very handy.

Room was smaller than we would have liked and paid for and the tea/coffee facilities were just ok.

Published on 02 Jan 2024

Anonymous

family with young children

10.0

Exceptional

Wonderful. Would definitely stay there again.

It was very clean, the staff was super friendly and you cant beat that location: near the subway and 2 blocks away from Central Park.

The heaters were a bit loud at night, but nothing that you cant sleep through.

Published on 01 Jan 2024

Kimberly

solo traveller

6.0

Pleasant

Not a true four star experience and zero view

My room was a good size as I booked a king delux and there was a Keurig. The food from the attached French cafe was tasty. The staff was absolutely lovely and gracious.

This was rated as a four star hotel yet there was no mini refrigerator in the room much less stocked minibar or snacks. Room service was provided via the restaurant next door but a number of options werent available via room service. My tea from room service me arrived in paper cup instead of its own teapot. The QR room service code left in my room was for another room so my good arrived cold when the server found the right room. They should provide directions for heat since there were a variety of panels for temperature in the room as nd one was not the main control. ZERO view of anything but buildings and other peoples windows in your face unless you rent very top floors Definitely not the type of experience I am accustomed to or expected for the price. I do typically stay right by Central Park, and didnt expect a Park Lane or EssexHouse experience but at least amenities hound in a generic chain like Grand Hyatt or Lowes. My room was sizable as I booked a delux king but not what I was hoping for at all.

(Read More)

Published on 01 Jan 2024

Madsen

review category business travellers

10.0

Exceptional

Charming and hospitable in an amazing location

Its a beautiful building with excellent and hospitable staff. The attached restaurant is delicious and welcoming.

There is a lot of space between the door and door jamb and it lets in light and noise. You can hear people talking conversation level in adjacent rooms. Im a light sleeper and had a time change and work schedule so this was difficult for me

Published on 01 Jan 2024

Robin

family with young children

1.0

Bad

Disappointed

The doorman and cleaning staff were great and helpful

This hotel should not be rated 4 stars. Its more like a 2 or 3 star hotel. Our room cost $500 - $700 a night which was overpriced and not worth it. Our room was old and rundown that needed updating, small lobby, no room service, no water provided, vending machine for water was empty and never restocked, and no ice bucket. We had the smallest room I ever stayed in for 4 people (we requested a larger room but they would not provide it), tiny bathroom, no refrigerator (our small room could not fit a frig if they tried) and terrible rude front desk customer service. Will never stay here again.

Published on 31 Dec 2023

Katherine

family with young children

9.0

Superb

I like the Lucerne very much.

Location great

Sometimes the heaters dont work or room gets cold quickly but I would call and staff very nicely resets the temperature up and that can warm up room a bit.

Published on 30 Dec 2023

Nathan

family with young children

4.0

Disappointing

Big disappointment - old and tired hotel, shocked at the Booking.com rating of 8.5, deserves less

Cleanliness seemed OK for otherwise worn. Bellhops were friendly and generally helpful. Morning reception desk staff also helpful.

Hotel is tired and worn with old rooms and old smells. Night staff not particularly focused on customer service. Chose hotel on basis of Booking.com rating of 8.5 - astonished at such a high rating for clearly an old hotel without much going for it. Hotel clearly in need of new investment.

Published on 28 Dec 2023

Cheryl

solo traveller

8.0

Very good

It was very and relaxing atmosphere.

The staff was very helpful.

Nothing really

Published on 28 Dec 2023

Jacqueline

group

8.0

Very good

Beautiful hotel, exceptional location, pleasant atmosphere. Ill be back!

The rooms. The lobby. The staff. Elevators were fast. Always a friendly doorman present. Perfect decor. Room service.

I reserved two rooms and I couldnt get them on the same floor. It wouldve been unacceptable if I had little children with my group.

Published on 26 Dec 2023

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All Facilities for Hotel Lucerne

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Soundproof rooms, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Breakfast in the room, Room service, Restaurant, Bar.
Safety & security	24-hour security, Smoke alarms.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Media & Technology	Telephone, Cable channels.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Valet parking, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed.
General	Parking, WiFi available in all areas.
Entertainment and family services	Babysitting/child services.
Pool and wellness	Facial treatments, Head massage, Foot massage, Pedicure, Manicure, Massage, Back massage, Fitness centre, Beauty Services, Hand massage, Neck massage.

Hotel Lucerne

About Hotel Lucerne

Check Room Options And Availability

Room Types Available

Hotel Lucerne is featured in

Guest Ratings For This Property

Guest Reviews

Shakir

Superb

Overall great

Barry

Good

Good location and the Hotel is nice and staff friendly but just expected a little more from the price we paid.

Anonymous

Exceptional

Wonderful. Would definitely stay there again.

Kimberly

Pleasant

Not a true four star experience and zero view

Madsen

Exceptional

Charming and hospitable in an amazing location

Robin

Bad

Disappointed

Katherine

Superb

I like the Lucerne very much.

Nathan

Disappointing

Big disappointment - old and tired hotel, shocked at the Booking.com rating of 8.5, deserves less

Cheryl

Very good

It was very and relaxing atmosphere.

Jacqueline

Very good

Beautiful hotel, exceptional location, pleasant atmosphere. Ill be back!

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