The quadruple room offers air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. The quadruple room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV. The unit has 2 beds.
Featuring a private entrance, this air-conditioned suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV. The unit offers 2 beds.
The spacious double room features air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV. The unit has 1 bed.
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Queen Room with Two Queen Beds - Accessible/Non-Smoking
The quadruple room provides air conditioning, a private entrance, as well as a private bathroom featuring a shower and a hairdryer. The quadruple room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV. The unit offers 2 beds.
The spacious double room features air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV. The unit has 1 bed.
The spacious double room offers air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV. The unit has 1 bed.
The quadruple room features air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. The quadruple room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit has 2 beds.
The Hotel Napoleon, Ascend Hotel Collection has received positive reviews for its chic basement suite with elegant furnishings and friendly staff. Guests appreciated the great location near Beale St. (Read More) and the city trolley, making it convenient for exploring Memphis. Some guests were disappointed by the lack of a microwave in the hotel and the limited elevator capacity due to the building's age. Overall, the hotel provided a comfortable and enjoyable stay for guests.
Guest Reviews
Jody
young couple
8.0
Very good
Very good
Was told we were being charged additional fees that we could not decline but would include beverages in the bar lounge area but the area was so busy we could not get anyone to take our drink orders even after they acknowledged we were there.
Published on 07 Dec 2023
Brandi
young couple
9.0
Superb
Great hotel, but no sleep.
We loved the entire property. It was beautiful!
The mattresses are like a rock, and neither of us slept. Heard road noise all night long.
Published on 19 Nov 2023
Jalen
young couple
8.0
Very good
Stay was very enjoyable - clean rooms, quiet building, and central area make it a return choice.
Customer service, including the text service, was great. Everyone was polite and accommodating. The room was freshly cleaned and sanitized, and the bed was comfortable. Also, enjoyed the little complimentary items in the lobby.
The only weird thing we weren't happy with was the lack of room service. One would think it'd be a given considering the restaurant is in the same building and that it's one of the best and most expensive hotels in Memphis.
Published on 05 Nov 2023
Carolee
young couple
9.0
Superb
A terrific value for upscale accommodations.
Location was excellent, right in the heart of downtown and a close walk to Beale Street. The Peabody ducks were just down the street. Unfortunately the Main Street trolley wasn't running while we were there. It would have made getting around even easier. Complimentary wine was very welcoming as we came "home" tired at the end of the day. Desk staff were wonderful.
The on-site restaurant was handy, but with limited offerings.
Published on 01 Oct 2023
John
young couple
10.0
Exceptional
It was to Llosa around grace looas
It was clean staff were great and good location
All as adobe
Published on 01 Oct 2023
Cheryl
with friends
10.0
Exceptional
Nice comfortable room and quiet hotel afforded a good nights rest.
Historic building on corner of MADISON AVE and B B KING in downtown Memphis
Musty smell. Could see original curved window frame water damaged but another sealed inner window was on inner side of this exterior window. Needed repair though
Published on 10 Sep 2023
Anonymous
young couple
9.0
Superb
Great location.
Great location. I liked that housekeeping didnt interrupt our stay.
The first room was stuffy and smelled moldy. I hated to be that person, but my breathing issues made that a no-go. Staff was very helpful in getting us another room. The rooms could use a bigger trash can to let us help the staff.
Published on 26 Aug 2023
Annabel
family with young children
3.0
Poor
Lack of hot water and poor staff communication. Facilities beyond that absolutely 4*
The hotel absolutely met the star rating offered of 4*. It was a well put together hotel in the sense the accommodation was fresh, good condition, modern. Be warned, not all rooms have bathrooms with a door!
There was no hot water for the bulk of our stay. The hotel staff did not inform us of the issue, nor did they keep us informed of the issues. We arrived at 2am after almost 24 hours of travelling and we were not kept informed of any problems. The first we knew was when we had a shower and it was cold. The staff seemed either apathetic or disinterested and this frustrated us and a number of other guests. Whilst we accept it was not the staffs' fault, we still felt the staff could have been more informative. Our room card also needed remagnetising every day which became tiresome. Some guests look to have received a welcome bag on arrival- we did not.
(Read More)
Published on 09 Aug 2023
Marcia
young couple
5.0
Passable
Dissappointing
Location. Towels and sheets
Not very clean.
Room wasnt ready for 1.5 hours after check in time. We asked twice for an estimated time it would be ready but reception staff werent able to provide. After 1 hour of waiting we were offered a worse room with no view if we wanted it.. no upgrade or compensation offered for the inconvenience.
Published on 04 Aug 2023
Emma
family with young children
7.0
Good
A safe & clean place to sleep
Location was good. Hotel was clean. The asst GM and GM were very helpful. A place we felt safe to be.
The chk in process, (admittedly late in the eve), was difficult. Several aspects of room needed maintenance, (sink taps leaked & door lock didn't work). We were offered another room but not to same spec. No windows to open & so no fresh air to circulate - air con v cold. Although senior staff on the ball, other members lacking i.e. didn't know how to order a taxi or local info. A safe & clean place to sleep rather than a hotel with full facilities.
Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, First aid kit available.
Accessibility
Upper floors accessible by elevator, Toilet with grab rails.
Screens or physical barriers placed between staff and guests in appropriate areas, Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
General
Parking, Pets allowed, WiFi available in all areas.
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