Iberostar Quetzal, Playa del Carmen, Mexico | Photos, Reviews & Deals @Holidify

About Iberostar Quetzal

Offering an otherworldly getaway, Iberostar Quetzal lies close to Playacar Beach. Featuring lavish and bright interiors, it has a classy charm. The three on-site restaurants serve delicious food rich (Read More) in flavours. A spa and wellness centre and a sauna are available for relaxation. Guests can enjoy the view of palm trees and golden sands on the beachfront or bask under the sun. It houses an outdoor pool and a kids’ club and also provides on-site water sports facilities.

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Room Types Available

Standard (1 Adult)

Max 1 Adult

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The single room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower.

Standard (2 Adults)

Max 2 Adults

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The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower.

Standard (3 Adults)

Max 3 Adults

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The spacious triple room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower.

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Iberostar Quetzal is featured in

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Guest Ratings For This Property

8.2

Based on 161 Reviews

100% verified reviews

Comfort

8.58

Cleanliness

8.37

Value For Money

7.67

Facilities

8.33

Guest Reviews

Ana

young couple

10.0

Exceptional

Excellent experience

We loved the place and how it integrates the hotel within the garden. The buffet was very good and the personnel were also super nice and polite. The beach front was beautiful, and the swimming pool was also spacious. We also took a massage and the ladies were excellent!

We really liked everything, I would just recommend going outside the peak season. The hotel feeling was very nice, but I'm not sure how conformable would be at full capacity.

Published on 24 Dec 2023

Kerry

young couple

5.0

Passable

Food needs help

The staff was great

I have been coming to Iberostar quetzal since 2003. This was my fifth time there. When I came in 2003 and 2005, the food was absolutely phenomenal. When I came in 2019 it was just okay. Last year in 2022 I was greatly disappointed. And this year was the worst of all. I brought my daughter for the first time and all she ate was bread and butter and broccoli, and buttered noodles for dinner every night. There were some good items the problem is 75% of the stuff is really not that good. The Italian station is really bad that pizza is horrible. Also I don't eat at the hot dog and hamburger station cuz I can get that any day in Denver Colorado. The stations in each corner of the buffet basically serve the same thing every night. There were some good things in those stations but I ended up eating basically the same thing every night. Breakfast is the same way. 20 years ago the selection was a wide variety of stuff and everything seemed to taste really good. There was lots of seafood and ceviche and that was lacking this time. I really love everything else about the place but I don't know if I can come back

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Published on 13 Nov 2023

Gabor

family with young children

10.0

Exceptional

Excellent!

The location, food and all services, the stuff is very kind

We had 1622 US $ overpayment, Iberostar tells that this money must get back from Booking.com, they do not gave us any evidence or receipt about the payment.

Published on 23 Oct 2023

David

solo traveller

6.0

Pleasant

Pool is amazing, drinks excellent, room very clean and comfortable.

The food although good is very repetitive. Entertainment staff quite annoying at times, very loud at poolside to the point of painfully loud at times. Evening Entertainment when they had professional dancers good but other than that it is like being at a poor 80s butlins camp, karoke ranging from 4yr old to the vontrapp family and painful dances such as the macarena every night, they really need to up their ideas on an evening. Still enjoyable but needs a bit more imagination.

Published on 07 Sep 2023

Jayne

group

10.0

Exceptional

Great

Loved the jungle aspect, it made things feel like there was a distance when the reality everything was close by. The staff were great and friendly and wanted to help even when things went wrong. The resort was incredibly clean.

The sports bar, very uninviting. It was too hot and lacking atmosphere.

Published on 07 Aug 2023

Location & Nearby Places

Playacar Zona Hotelera (3.5 Km from city center)

Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar - Show on map

4 Nearby Attractions

Beach Time

0.9 km

Visit a Cenote

2.8 km

Explore the Mayan ruins

3.6 km

Eco-parks

3.7 km

Top Facilities

Bar

Wifi

Spa

Beach

Pool

Garden

Concierge service

Food

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Iberostar Quetzal

About Iberostar Quetzal

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Room Types Available

Iberostar Quetzal is featured in

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Guest Ratings For This Property

Guest Reviews

Ana

Exceptional

Excellent experience

Kerry

Passable

Food needs help

Gabor

Exceptional

Excellent!

David

Pleasant

Pleasant

Jayne

Exceptional

Great

Anonymous

Exceptional

Exceptional

Maily

Very poor

not very happy and Mot enjoyable. my kids have nothing to do besides swimming and eating. The food was okay.

Shere

Very good

It was an ok stay.

Nancy

Superb

We had a fun and relaxing vacation with family, lots to do!

Giorgia

Very good

Really great holiday, would go there again

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