Palmaïa - The House of AïA Wellness Enclave All Inclusive, Playa del Carmen, Mexico

About PalmaÃ¯a - The House of AÃ¯A Wellness Enclave All Inclusive

Escape to the luxurious Palmaïa: The House of AïA Wellness Enclave All Inclusive and indulge in a carefree retreat. Experience a gourmet feel at the multiple on-site restaurants of the property, or enjoy a drink in the bar. With an impeccable beachfront and a private beach area, the accommodation also houses an outdoor pool, a kids' club, a fitness centre, and a spa and wellness centre. The property also welcomes pets.

Top Facilities

parking

bar

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Check Room Options And Availability

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Family Master Suite

Max 2 Adults

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Featuring free toiletries, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 2 beds.

Family King Suite

Max 3 Adults

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This air-conditioned suite is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit has 2 beds.

King Suite with Bathtub

Max 2 Adults

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Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.

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Location & Nearby Places

Playacar Zona Hotelera (4.3 Km from city center)

Paseo Xaman - Ha Manzana1, Fracc Playacar

4 Nearby Attractions

Beach Time

1.7 km

Eco-parks

3.1 km

Visit a Cenote

3.5 km

Explore the Mayan ruins

4.3 km

All Facilities for Palmaïa The House of AïA All Inclusive Wellness Resort

Category	Facilities
Activities	Live music/performance, Snorkelling, Beach.
Business facilities	Meeting/banquet facilities.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features	Hand sanitizer in guest accommodation and key areas, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Miscellaneous	Non-smoking rooms, Family rooms, Facilities for disabled guests, Soundproof rooms, Lift.
Accessibility	Upper floors accessible by stairs only, Upper floors accessible by elevator.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Slippers, Free toiletries, Hairdryer, Bath, Shower, Toilet.
Room Amenities	Sofa, Soundproofing, Wardrobe or closet, Iron, Safety deposit box, Tile/marble floor, Ironing facilities, Socket near the bed, Air conditioning, Infinity pool, Fan.
Food & Drink	Wine/champagne, Breakfast in the room, Coffee machine, Special diet menus (on request), Room service, Snack bar, Restaurant, Minibar, Fruits, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
Services	Internet services, Free WiFi, WiFi.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Key card access, Linen.
Media & Technology	Flat-screen TV, Telephone, Cable channels, TV.
Common areas	Sun terrace.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Valet parking, ATM/cash machine on site, Invoice provided, Tour desk, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas.
General	Parking, Private parking, Parking on site, Free parking, WiFi available in all areas.
Entertainment and family services	Kids' club, Children's playground, Baby safety gates, Babysitting/child services.
Pool and wellness	Sun umbrellas, Outdoor pool (all year), Massage, Kids' pool, Beachfront, Beauty Services, Pool with view, Spa/wellness packages, Hair colouring, Body scrub, Spa lounge/relaxation area, Yoga classes, Swimming pool, Hair cut, Make up services, Body wrap, Swimming Pool, Fitness centre, Fitness, Facial treatments, Spa facilities, Hair styling, Foot bath, Outdoor pool, Manicure, Fitness/spa locker rooms, Hair treatments, Private beach area, Couples massage, Body treatments, Pedicure, Pool bar, Spa and wellness centre, Full body massage, Sun loungers or beach chairs.
Transport	Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up, Accessible parking, Airport drop off.
Outdoor & View	Terrace, Landmark view, View, Sea view, Balcony.
Shops	Barber/beauty shop.

Guest Ratings For This Property

9.4

Based on 231 Reviews

100% verified reviews

Comfort

9.77

Cleanliness

9.74

Value For Money

8.7

Facilities

9.6

Guest Reviews

Georgios

young couple

4.0

Disappointing

Regardless of all above, we hold to revisit again and this time to have full 5 star experience.

This review is a very hard one to write because there are some aspects of the hotel that are 5 star quality and there are some that we would rate as 1. We want to express our highlights and downsides and maybe help the service to improve because we genuinely liked our experience. We loved the area, the location and the beach front, the room size, its aesthetics and cleanliness, daily activities being offered and of course the choice of food. Especially for an all inclusive resort, we felt the ala carte selections were great. We are not vegetarians but we really enjoyed everything we ate. Also service at the restaurants is great, polite, friendly staff who want to go the extra mile for you which we really appreciate.

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On a down side two events happened that were hard to ignore especially for the 5 star experience. It was my husbands birthday on the night of the check in which I mentioned a few times to different staff. Not only no one brought the small note or a cupcake to the room (which is a normal gesture for any hotel regardless of their names or stars) but they also lost a present for him - bottle of a nice champagne and a cake that were sent by a friend. We felt uncomfortable being reminded by him if we ever received anything. So we had to ask staff for the present the next day after the birthday. Towards late afternoon we received the champagne to our room and the cake (which was delicious btw!) the 2nd day after (just an hour before we checked out). And the other incident was more shocking - a wide open door to our room when we came back from the dinner last night of our stay. We have no idea how long it was open and why it was open in the first place. This is not acceptable in our opinion for any hotel. Despite we havent noticed anything suspicious and 99,9 it was just an innocent mistake by their cleaning personnel, we felt exposed and like someone have invaded our privacy. We informed the staff and they told us they would investigate this matter and report back. We never heard back and no one properly apologised to us. It definitely shocked us a bit and left a bitter taste on the whole experience. If I were them, I would not only apologise in person through the manager, but also offered something on the house.

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Published on 21 Nov 2023

Rafael

young couple

10.0

Exceptional

Heaven on Earth!!

Heaven on Earth!! The food was unbelievable, you wouldnt think everything on the menu is vegan or vegetarian and tastes so good. The property ins brand new, the attention to details in the interior design are out of this world. The service was amazing, we had a personal butler and was super handy. The beach was super clean with no sargassum. Would definitely come back ASAP.

Nothing

Published on 20 Nov 2023

Agatha

group

10.0

Exceptional

One of a kind experience - will be back!!

Everything about this resort is exceptional. The location, accommodations, food, structured activities it all far exceeded my (high) expectations!! I rarely vacation in the same place twice, but I have every intention to come back - it was incredibly an nourishing experience!!

N/A

Published on 07 Nov 2023

Channelle

solo traveller

10.0

Exceptional

This place is worth every penny.

Everything

Published on 13 Oct 2023

Elisabet

group

10.0

Exceptional

Perfectl!

Everything was perefect! The property is so beautiful. The service and food is amazing.

Published on 01 Oct 2023

Artur

young couple

5.0

Passable

Perfect place but do not expect a good servic or friendly staff at the reception.

Quite, a lot of green areas .

Service & staff very rough. For this money and such hotel unusual.

Published on 22 Sep 2023

Meryem

solo traveller

10.0

Exceptional

This place is heaven on earth

I loved everything, the location, my room with an exceptional view, the food was amazing and the staff extremely helpful

Published on 21 Sep 2023

Maria

solo traveller

10.0

Exceptional

The property is unique and felt like haven! Everything was perfect- from location, staff, rooms,and food!!!

Published on 02 Sep 2023

Aliya

solo traveller

10.0

Exceptional

Brilliant

Can we give 10000/10 to the staff please? the level of their services, the vibe their stuff is creating at this resort its another level and Ofc, fresh hotel with unique design and territory, delicious food in all restaurants of the resort, and all practices such as sound healing, yoga etc, they have amazing teachers and many more. I came here for vacation aka self-retreat and I can say they made me feel like home within a warm community Grasias Palmaia team especially: i wanted to mention names of people who was always making me feel home there, but its gonna be toooooo long list, so again, thanks Palmaia Team, u nailed it If you really wanna treat yourself I highly suggest to visit this hotel

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Published on 25 Aug 2023

Edo

family with young children

10.0

Exceptional

we had a great stay

amazing plant-based food, location, beach and facilities. great dj's and cool vibes. nice pool also for families *separate section. very good spa and superb training schedule/program with veru good trainers cq teachers

Published on 17 Aug 2023