Grand Velas Riviera Maya - All Inclusive, Playa del Carmen, Mexico

About Grand Velas Riviera Maya - All Inclusive

Enjoy a world-class experience At Grand Velas Riviera Maya - All Inclusive, facing the marvellous Caribbean Sea. This exquisite accommodation has multiple on-site restaurants, three outdoor pools, a pub, a gym, a spa, and a sauna. Guests can enjoy activities like billiards, karaoke, movie nights, themed dinners, and many more. The accommodation also houses a business centre and provides meeting and banquet facilities, making it suitable for vacations and business trips.

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Nature View Suite Zen Experience

Max 3 Adults

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Set in the Zen Grand area, this luxurious suite overlooks the hotel's attractive gardens. It has a terrace and either 2 queen-sized beds or a king-size bed.Please note that this room type is located 1 km from the beach. Free transportation is provided.

Nature View Suite with Private Pool Zen Experience

Max 3 Adults

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Set in the Zen Grand area, this suite features a private pool and a terrace offering garden views. It has either 2 queen-size beds or a king-size bed.Please note that this room type is located 1 km from the beach. Free transportation is provided.

Zen Grand Two Bedroom Family Suite Nature View

Max 6 Adults

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This suite features a terrace offering garden views and Baby Concierge service.The suite offers:- Welcome bottle of Mezcal in suite- 50USD Spa Credit per adult per night- 100 USD Romantic experiences per stay - Amenities for children on request and according to age- Connecting family rooms guaranteed

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Location & Nearby Places

7.3 Km from city center

Carretera Cancun Tulum Km 62

4 Nearby Attractions

Explore the Mayan ruins

7.5 km

Visit a Cenote

8.0 km

Beach Time

9.9 km

Eco-parks

14.5 km

All Facilities for Grand Velas Riviera Maya - All Inclusive

Category	Facilities
Activities	Water sport facilities on site, Live music/performance, Aerobics, Cycling, Live sport events (broadcast), Billiards, Hiking, Mini golf, Movie nights, Bike tours, Beach, Cooking class, Walking tours, Themed dinner nights, Golf course (within 3 km), Table tennis, Tour or class about local culture.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser, Property is cleaned by professional cleaning companies.
Safety features	Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Air purifiers, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Miscellaneous	Non-smoking rooms, Family rooms, Facilities for disabled guests, Soundproof rooms, Wheelchair accessible, Lift, Allergy-free room.
Accessibility	Toilet with grab rails, Entire unit located on ground floor, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Additional bathroom, Slippers, Spa bath, Free toiletries, Hairdryer, Sauna, Bath, Shower, Toilet, Bathrobe.
Room Amenities	Sofa, Sofa bed, Wardrobe or closet, Clothes rack, Seating Area, Iron, Safety deposit box, Fold-up bed, Tile/marble floor, Interconnected room(s) available, Ironing facilities, Socket near the bed, Tumble dryer, Air conditioning, Infinity pool, Desk.
Food & Drink	Wine/champagne, Grocery deliveries, Kid-friendly buffet, Breakfast in the room, Coffee machine, Special diet menus (on request), Kid meals, Children's high chair, Outdoor dining area, Room service, Snack bar, Restaurant, Minibar, Dining table, Fruits, Outdoor furniture, Bar, Coffee house on site.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, Security alarm.
Services	Internet services, Free WiFi, Internet facilities, WiFi.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Key card access, Towels/sheets (extra fee), Wake up service/Alarm clock, Alarm clock, Wake-up service, Key access.
Media & Technology	Laptop safe, Satellite channels, Flat-screen TV, Telephone, Cable channels, TV, Radio.
Common areas	Sun terrace, Games room, Garden, Chapel/shrine, Picnic area.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
Reception services	Valet parking, ATM/cash machine on site, Invoice provided, Tour desk, Luggage storage, Concierge service, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Mobile app for room service, Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
General	Parking, Parking on site, Free parking.
Entertainment and family services	Strollers, Kids' club, Nightclub/DJ, Children's playground, Indoor play area, Entertainment staff, Evening entertainment, Kids' outdoor play equipment, Baby safety gates, Karaoke, Board games/puzzles, Babysitting/child services.
Pool and wellness	Sun umbrellas, Outdoor pool (all year), Steam room, Massage, Kids' pool, Beachfront, Beauty Services, Pool with view, Spa/wellness packages, Spa lounge/relaxation area, Yoga classes, Swimming pool, Public Bath, Hair cut, Body wrap, Swimming Pool, Fitness centre, Fitness classes, Fitness, Facial treatments, Spa facilities, Outdoor pool, Manicure, Personal trainer, Fitness/spa locker rooms, Private beach area, Body treatments, Pedicure, Pool bar, Spa and wellness centre, Massage chair, Sun loungers or beach chairs.
Transport	Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up, Airport drop off.
Outdoor & View	Terrace, Pool view, View, Sea view, Balcony, Garden view.
Shops	Barber/beauty shop.

Guest Ratings For This Property

9.3

Based on 32 Reviews

100% verified reviews

Comfort

9.44

Cleanliness

9.44

Value For Money

8.06

Facilities

9.52

Guest Reviews

Ricardo

family with young children

10.0

Exceptional

Fantastic, great service and food.

plenty of options include great room service

Not the best beach but we knew that when we booked.

Published on 20 Mar 2023

Joseph

family with young children

10.0

Exceptional

A Five-Star resort that may be the best in the Riviera Maya.

Super friendly staff. Grand Class suites were awesome. Food and drinks were good. The entire property is spotless.

Make sure you make reservations for dinner ahead of your trip, unless you want to eat after 8:00 pm.

Published on 24 Dec 2022

Anonymous

young couple

10.0

Exceptional

Daniela Velzquez was amazing with her service. she made our stay more priceless.

the venue is amazing and all the staff where very welcoming, engaging and genuinely cared about how your stay is to see if there is anything they can do better.

everything was in tip top condition and cant fault the property.

Published on 05 Dec 2022

Jose

family with young children

10.0

Exceptional

Food

Hotel surroundings from the beach

Published on 05 Nov 2022

Naeemah

family with young children

10.0

Exceptional

Amazon!

everything was beautiful and looked luxurious. Daniel our concierge was AMAZING. He went above and beyond to keep us happy and having a great time. Ruben the waiter was the best ever. The staff is so attentive at all times. the customer service here is the best Ive ever experienced at an all inclusive.

there was some work being done so that kind of ruined the videos I wanted to take of the pool area.

Published on 04 Sep 2022

Giovanna

family with young children

10.0

Exceptional

Blue Dreams travel agency service. They failed to provide what they promised.

Published on 22 Apr 2022

Sven

young couple

1.0

Bad

Worst value for money experience ever!!!!

Alles!!!!!

Published on 07 Apr 2022

Shay

review category business travellers

10.0

Exceptional

Everything! The room accommodations, food, drinks, staff, customer service, pools and views were all so perfect! We also loved the spa so much! One if the top 3 in the world.

Published on 12 Dec 2021

Joel

young couple

10.0

Exceptional

Awesome!!!

The service at this resort is outstanding. Everyone was gracious and helpful and that includes front desk staff, maids, waiters , cleaning people ,hostesses etc.. Everyone! The SPA is the best of any resort we have ever been too and we've stayed at a lot of different resorts in Mexico. My wife says it was the best massage she has ever had.. We went 3 days. We had body wraps, massages and facials. Everyone at the spa is professional and outstanding. I have to give special shout to Oscar who provided the pool service. He was attentive and gracious at all times. There was also Edgar at the pool, everyone at the SPA and the Bars. I cant name them all but everyone was wonderful. I must however call out my concierge Santiago. he was by the far the best concierge we have ever had. He was my true definition for what concierge should be. He was attentive to our every need. He made all our restaurant and SPA reservations as well as our COVID test. I never had to track him down like at other resorts. I texted him and usually his response was immediate. I developed Swimmers ear and needed ear drops . I told Santiago who called the pharmacy off site and I had the ear drops within an hour. It was a joy and pleasure to have Santiago as our concierge. He was awesome!!!

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The only thing I can think that was a negative was the ocean wasn't very swimmable except in spots because of the seaweed but that is all over Play del Carmen . Its not the resorts fault and they did an outstanding job cleaning up each morning.. The nighttime entertainment was okay but I have to be truthful , we've seen belter at other resorts in Cancun. But they were good and they tried really hard

Published on 08 Aug 2021