Since the hotel has the jungle concept we were ready to have some visitors during the night just as our previous accomodation in Tulum; which was conceptially fine. However our experience in Viceroy was rather traumatic for me.
At the first night, I woke up with some sort of scratching noise followed with a couple of animal footsteps and when I looked up, I saw a beaver rushing out of the roof. That was sleepless nights all the way for me. The hotel manager was very helpful and placed us in another villa for the night and promised to have the gaps in the roof filled by the morning however every night, hearing animals walking and making noises above us kept me sleepless as I was not sure if we will have another animal inside; again.
Also as the insulation is the issue by the nature of the how villas were built, be ready for extremely loud music from another hotel or club nearby (not sure) until 2:30am on Saturday.
The other days they stop by 9-10pm.
Another unexpected feature from a luxury resort is the staff around the pool area.
They are constantly next to you to ask you whether you would like something to eat or drink up to a point that becomes very disturbing. I have seen many comments about how attentive they are and how wonderful their service is so it may be a cultural thing for me to feel like this behaviour was more for being pushed for consuming rather than being taken care of.
The hotel has a romantic setup with a calmimg atmosphere, I dont want someone constantly interrupting my space and time to ask what I would like to drink more.
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