There are some major flaws, starting with the customer service representative who emailed me a VERY nasty email 30 days out telling me my credit card could not be processed and the reservation would be cancelled and that accounting will not run a card twice. Of course I freaked out because we had this trip booked for months and its new years holiday and we paid already like $4000 for flights for my whole family. I called Amex and the hotel never actually tried to run the card. I guess this is some automated email? I dont know, but their system of sending a payment link 30 days out and having some agent robotically tell me over and over my reservation would be cancelled within 24 hours was horrible to say the least. Thankfully I was able to resolve this but the stress it caused me is beyond words due to the countless incomprehensible emails and back and forth with a representative who does not speak good English.
Second, the food was not very good. We managed to get by but with difficulty. My daughter is 12 and she survived on the spaghetti for 4 days.
Third, the property is not actually on the beach. There is a tiny man made beach area but the chairs by pool and the manmade beach are very limited, especially during busy holiday time. Be prepared to get up early and claim a chair!
Fourth, the walls are paper thin. At night you hear every door slam and chair drag across the floor and voice in the hallway. We were lucky that our garden suite was further away from main areas, but I have NO idea how people survive the trip with a room that walks out to lobby or pool. Its quite noisy with all the kids and families.
If youre looking for a romantic couples getaway, I wouldnt recommend this hotel. Its perfect for families and travelers with kids. If it wasnt to take my daughter for winter break, I would definitely not come back. Its quite expensive for what you get.
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