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Occidental at Xcaret Destination - All Inclusive

(1 kms from Xcaret)
Carretera Federal Chetumal- Puerto Juarez Km 282, 307 - Show on map

Ranked 9 out of 48 resorts in Playa del Carmen

8.2
1239 reviews

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About Occidental at Xcaret Destination - All Inclusive

Indulge in an otherworldly retreat at Occidental at Xcaret Destination - All Inclusive and make the most of your vacation. This mesmerising accommodation offers well-furnished and spacious rooms with (Read More) a warm and cosy ambience. The property houses several on-site restaurants serving multiple cuisines. Amenities include an outdoor pool, a beachfront, a bar, a fitness centre, and a spa and wellness centre. Activities like billiards and tennis are also available.

Room Types Available

Deluxe Room
  • Max 3 Adults
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  • 2 Photos available
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    Surrounded by beautiful gardens the deluxe rooms are spacious and offer a terrace or balcony. Rooms include a King Size bed or Two Double beds, air conditioning, ceiling fan, flat screen TV with satellite service, telephone, coffee maker, alarm clock, in-room minibar, safe-deposit box, iron and ironing board, hair dryer and bathroom with shower.Maximum occupancy: 4 people (2 adults + 2 children or 3 adults + 1 child).

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    Deluxe Concierge
  • Max 3 Adults
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    Amenities include:- Exclusive concierge service.- Platter of fruit upon arrival.- Bottle of house wine on your arrival.- Premium bath amenities, bathrobes and slippers.

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    Junior Suite
  • Max 3 Adults
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    This Junior suite include a King Size bed or Two Double beds, air conditioning, ceiling fan, flat screen TV with satellite service, telephone, coffee maker, alarm clock, in-room minibar, safe-deposit box, iron and ironing board, hair dryer and bathroom with shower. Rooms also have a large living area with a Sofa and a balcony or terrace ideal for guests to relax while enjoying the views of the resort?s tropical gardens.Please note: These rooms are located on the corners of buildings, there are no connecting rooms in this category.Includes 1 bottle of sparkling wine in the room, strawberries with chocolate and a continental breakfast in bed one (1) morning during the stay (Reservations must be made in advance with the concierge

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    Royal Level Suite
  • Max 3 Adults
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  • 4 Photos available
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    The Royal Level Suite offers personalized service and upgraded amenities. This room category have been designed for you to enjoy a premium service. It features a large dining room, living room and large balcony or terrace. Rooms include a King Size bed or Two Double beds Amenities: Private bathroom with shower and hot tub, Air conditioning with individual control, ceiling fan, 2 flat screen TV, DVD player, Telephone, Electronic safety deposit box, iron and ironing board, Plush bathrobes & slippers, Hair dryer, VIP Bath amenities, Minibar replenished daily with water, soda and beer, Coffee Machine, Radio alarm clock.Max. Occupancy: 4 people (2 adults + 2 children or 3 adults + 1 child).

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    Royal Level Luxury
  • Max 3 Adults
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    The 8 magnificent Royal Level Luxury rooms, covering 431 ft2, stand out due to their Royal Level exclusivity, featuring a range of unique services, such as high-end toiletries, a full bathroom with hot tub, a minibar restocked daily, preferential check-in, private lounge, exclusive restaurant with � la carte service, private swimming pool area, and solarium with waiter service.Spacious and elegantly decorated, all these rooms have 2 comfortable double beds and a balcony or terrace with stunning views of the resort?s tropical gardens.

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    Guest Ratings For This Property

    8.2
    Based on 1239 Reviews
    100% verified reviews

    Comfort

    8.73

    Cleanliness

    8.64

    Value For Money

    8.02

    Facilities

    8.47

    Guest Reviews

    Zara
    family with young children
    5.0
    Passable
    Beautiful but due to noisy music you cant escape wont be visiting again
    The greenery and nature in general
    Construction happening everywhere. Didnt see if. But heard it. So loud!! Terrible to book people in when that is happening right next door or above the room. Also loud music played everywhere by every pool. No peaceful relaxing areas at all. Its such a nature filled place and to have music and I mean loud heavy base music playing was disappointing and worrying for the wildlife having to have exposure to that

    Published on 01 Jan 2024

    Nick
    young couple
    7.0
    Good
    Good new experience, but things to know...
    It is a unique property in that it is very much a jungle, which is different than any other Barcelo property we have stayed at. We enjoyed the adults only pool as well, as we do not have small children. The location was exceptional as it borders the Xcaret park and made it very nice to go back and forth on the day we visited. We could go back and change in our room as well as come back to eat.
    A little disappointed with the staff this time. Wait staff was a little lacking, as we had to wait and go find people to help us many times. They also did not seem as friendly as we have experienced in the past, maybe due to the fact that they are understaffed. We like a big long beach, and the small lagoon area was nice, but we missed having a place to go for long beach walks. We have stayed at many all-inclusive, and the food was a bit disappointing this time. Specialty spots were not great, and not having as many eating options as we have experienced made for a repetitive experience.

    Published on 31 Dec 2023

    Niranthi
    family with young children
    7.0
    Good
    The stay was enjoyable
    It was beautiful with many swimming pools and outdoor activities
    The checkin process was not organized and the staff at the reception did not care that we were standing for over 20minutes. It was not busy as all. Ultimately the lady who checked us in was very polite

    Published on 24 Dec 2023

    Ayeng
    family with young children
    7.0
    Good
    Good
    The resort is very nice.
    The rooms were very outdated and very humid and muggy. Has a wet smell The food was not terrible, it was okay.

    Published on 24 Dec 2023

    Reinaliz
    young couple
    10.0
    Exceptional
    Exceptional
    All of them
    All of them like me

    Published on 19 Dec 2023

    Kirsten
    with friends
    8.0
    Very good
    We had a great time at the resort was beautiful!
    The property is beautiful, in a great location, clean, and the staff was very friendly and helpful. We always felt welcome everywhere we went. There was all kinds of wildlife on the property, even monkeys and deer! I fell in love with the Macaws and was grateful to get pictures with them. I really hope theyre treated well!! They were probably the highlight for me because theyre so beautiful. The Mexican and Steak house restaurants were our favorites, very good food! We were on the beach everyday and enjoyed the easy access to the bar and buffet over there. We also enjoyed the shows at night, our favorites were the magic show, the opera singers, and especially the Michael Jackson show.
    (Read More)
    The floors are incredibly dangerous when wet and they can be a little slow to mop up the water. My friend slipped and fell on a wet spot she didnt see and cut her elbow pretty badly. Since people are mostly walking in flip flops Id expect them to be more proactive about mopping up water after the rain, especially in high traffic areas where my friend slipped. Additionally, I became sick after eating at the Italian restaurant, Im not sure what I ate, it wasnt the salad bar or water since my friend had the same and was fine, but I was sick for about 24hrs which put a damper on my trip. Luckily it cleared up quickly. Overall the food in the Italian restaurant wasnt great, the quality wasnt good and it made us reluctant to try another restaurant, however, the Mexican restaurant became our favorite for the rest of the trip, everything we ate there was delicious and didnt give me stomach issues! The buffet was okay too but sometimes there was excessive oil in the food.
    (Read More)

    Published on 18 Dec 2023

    Dra
    young couple
    10.0
    Exceptional
    Exceptional
    The hotel is nice and huge territory. I love that animals are freely passing by. Food was good the best restaurant was by the sea. Big variety of food and nice programs in the hotel
    At the reception they didnt say anything where is our room how to find it not even gave us a map just gave us a bracelet. Then we realised that a heavy sales is working at every house to sell you loyalta program pushing you for breakfast with staff for which you have to pay deposit to book a table in the hotel which is all inclusive so noone should pay for a table anyway. Then in the beach next bully is the photographer who follows everyone in the water to make photos of you all day what you can buy later then when you want some relax at the beach another sales gang is coming to purchase boat tickets to coco bongo club. They wont leave until you say yes. This heavy sales is super annoying who goes there to party will find the opportunity and ask who wants to relax shouldnt be disturbed.
    (Read More)

    Published on 17 Dec 2023

    Mary
    young couple
    7.0
    Good
    Great short stay.
    Beautiful property. Great staff!

    Published on 16 Dec 2023

    Karyn
    young couple
    9.0
    Superb
    Superb
    The staff were in incredible. But the room AC wasn't very cooling. The food was good but staff could have advised us on check in that we have until 1 pm on check out day for access so we missed out.

    Published on 12 Dec 2023

    Antonio
    family with young children
    3.0
    Poor
    Poor
    It take aprox 1.5 hrs to check in the staf wss really rude the place is about 5 miles from the entrance and the signal to get there are non existent not even GPS can find it no buss center no chairs in the room not good at all nice place needs management!!!!
    I dont like the place for what they charge i expexted better!!

    Published on 11 Dec 2023

    Location & Nearby Places

    6.6 Km from city center

    Carretera Federal Chetumal- Puerto Juarez Km 282, 307 - Show on map

    4 Nearby Attractions

    Eco-parks

    0.6 km

    Beach Time

    4.0 km

    Visit a Cenote

    5.9 km

    Explore the Mayan ruins

    6.5 km

    Top Facilities

    Bar

    Wifi

    Spa

    Beach

    Pool

    Garden

    Concierge service

    Children's playground

    Food

    Shuttle service

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