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Royal Hideaway Playacar All-Inclusive Adults Only Resort

Playacar Zona Hotelera (4 kms from Xcaret)
Lote Hotelero 6, Manzana 6 Fracc. Playacar

Ranked 24 out of 48 resorts in Playa del Carmen

8.4
286 reviews

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About Royal Hideaway Playacar All-Inclusive Adults Only Resort

Indulge in a blissful stay at Royal Hideaway Playacar All-Inclusive Adults Only Resort, an exquisite property in the vicinity of several tourist attractions and restaurants. The accommodation has a s (Read More)oothing atmosphere with classy interiors and well-furnished fancy rooms. It has multiple restaurants and features an outdoor pool, a bar, a beachfront, a private beach area, a garden, a fitness centre, and a spa and wellness centre. Guests can relax in the hot tub or sun loungers on the beach.

Room Types Available

Luxury Double or Twin Room
  • Max 2 Adults
    •

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    These elegantly decorated rooms have extra-large beds and a terrace.These rooms are 50 m� /527.43 sq ft, elegantly decorated with a King size bed or 2 Queen Size beds and feature a balcony or terrace. Furnished in mahogany, they have a complete bathroom with a shower and hot tub, complimentary toiletries, as well as endless exclusive details to cover all your needs, including cable TV with LED screen, coffee maker, minibar, docking station for iPods and iPhones and Wi-Fi, amongst others.

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    Luxury Royal View
  • Max 2 Adults
    •

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    Relax in these elegant rooms with terrace and garden views.The 528 ft2 Royal View offer direct views to the wonderful gardens. They are elegantly decorated and have a King bed or two Queen beds. All the rooms have a balcony or terrace. Feature mahogany furniture, full bathroom with shower and whirlpool tub, bathroom amenities, and exclusive details complement the space.

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    Luxury Relax Pool
  • Max 2 Adults
    •

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    Enjoy these peaceful and elegant rooms close to the relaxation pools.The outstanding feature of our 50 m�/527.43 sq ft Luxury Relax Pool rooms is their proximity to our wonderful relaxation pools, where you can enjoy an atmosphere of total peace and tranquillity just a few steps away. Some of these rooms have a balcony, in addition to being equipped with one king size or two queen size beds. In addition to their mahogany furniture, they have a fully-equipped bathroom with shower and a hot tub, exclusive amenities and other details to ensure an unforgettable visit, such as cable TV, LED screen, minibar, dock stations for iPods and iPhones and Wifi, among others.

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    Royal Hideaway Playacar All-Inclusive Adults Only Resort is featured in

    Guest Ratings For This Property

    8.4
    Based on 286 Reviews
    100% verified reviews

    Comfort

    9.06

    Cleanliness

    9.14

    Value For Money

    8.08

    Facilities

    8.55

    Guest Reviews

    Krzysztof
    young couple
    9.0
    Superb
    Superb
    location, food, comfort, lack of crowds.
    slow service at the dine-in settings.

    Published on 15 Dec 2023

    Gregory
    young couple
    10.0
    Exceptional
    Can daily this beautiful property and friend staff.
    Everything. But food was amazing an location ideal
    Beautiful gardens and lovely room

    Published on 08 Dec 2023

    Stephanie
    young couple
    4.0
    Disappointing
    Bad
    Spacious rooms and nice staff. Lots of wildlife. Beach was nice but not looked after.
    Do not stay here if you are looking for a 5 star hotel experience. I dont know who the owner pays to keep this status. The food was disappointing, the rooms were dated with cleaning and maintenance issues. They frequently ran out of beach towels to give and also not many pool beds available. Quiet pools were not looked after and was very gross to use. The beach was not looked after, it was full of rubbish. The public shower at the pool was blocked. The coffee machine in the room was broken. We had to ask for shampos and slippers, as well as towels on our arrival. The food was also disappointing - the Grill was the best option we tried on our stay but the rest were very bland, my partner had also upset stomach on one of the days.
    (Read More)

    Published on 04 Dec 2023

    Beaner
    group
    5.0
    Passable
    It was ok. Friends and family made it fun considering I traveled solo with no mate.
    The location and beach was the best.
    I didn't like the check in and checkout process. It's very slow and they normally have one person doing both. If you are on a time frame it's best to plan for it. There not alot going on in terms of entertainment.. Good for couple wanting to relax and be low key. I found the steakhouse had the best menu. The other restaurants were ok. ..

    Published on 01 Dec 2023

    Candice
    young couple
    9.0
    Superb
    Beyond expectations
    Excellent location, service and people

    Published on 26 Nov 2023

    Carolina
    young couple
    9.0
    Superb
    Wonderful spot for a perfect vacation!
    The location, staff, perfect size, it was very calm.
    The beach seats could be better.

    Published on 25 Nov 2023

    Karina
    young couple
    8.0
    Very good
    Very good
    TV in the rooms need to be upgraded to smart TVs. Air conditioning was week.

    Published on 14 Oct 2023

    Yazurie
    young couple
    10.0
    Exceptional
    Tranquil, luxurious, best service, and beautiful beach
    The attention, authentic brand drinks, service, room service, tub in room, beautiful clean beach, the peace being adults only
    -

    Published on 10 Oct 2023

    Geoff
    young couple
    7.0
    Good
    Relaxing Beach Resort
    The resort is lovely, very spacious, beautiful grounds and well laid out. Very large rooms with dressing room, spa bath, separate toilet and shower room. Very comfy bed and a lovely outlook over the tropical garden and water feature running through the grounds. Mini bar is replenished each day with soft drinks, beer and snacks. Each villa block has a concierge/butler to answer any questions, make restaurant bookings etc. Beach is very clean with beautiful white sand. There is drink and food service around the pools and beach. There is also a lifeguard on the beach. There are daily activities around the pool area if you wish to partake, games, aqua aerobics etc. There are five restaurants but be aware you have to pre book them otherwise you cant enter, something we were not told on check in and this created some issues until we worked out the system. Also the three top restaurants Azia, Palazzo & Ventanas have a strict dress code for men, covered shoes, long trousers & collared shirts. They other two The Grill and Spices allow dress shorts in the evening. Once again this was not pointed out to us on check in. Staff are overall friendly and helpful. Overall apart from a few annoyances which I will cover below we had a lovely relaxing week at this resort.
    (Read More)
    The check in staff seriously let this resort down. They are surly, unhelpful and rude. Our check in took ages and the staff member was irritated throughout the whole process. There was no bell boy to meet us on arrival, resulting in us having to carry our own suitcases up the stairs to reception. We were not told that you had to make dinner reservations for the restaurants otherwise you cant get in. We were not told about the very strict dress code which resulted, on our first night being threatened with security if we didnt leave the restaurant. Appalling behavior for a resort which promotes itself as being high end. Overall your check in staff need retraining and some lessons in customer courtesy and certainly just general good manners. We have travelled extensively throughout the world and always the check in staff give you a basic rundown of the resort. Hopefully you can address this issue and others dont have to experience what we did.
    (Read More)

    Published on 30 Aug 2023

    Rub
    young couple
    2.0
    Very poor
    Bad experience
    Very nice staff at the pool and in restaurants, nice view from the pool
    worst check in ever, 1 hour in total, had to sign 5 different forms, traveling in honey moon, zero special attention from the hotel, not even a congratulation letter, they did not upgrade us while occupation of the hotel was at 50%, and they even put us in the worst room, ground floor with a view on a wall....had to complain to get a decent room, front desk staff has not been nice at all, in the room the AC not working properly, toilets not working properly, same with the fridge, if you call reception, room service or concierge they never answer...old hotel that would need to be renovated

    Published on 23 Aug 2023

    Location & Nearby Places

    Playacar Zona Hotelera (2.8 Km from city center)

    Lote Hotelero 6, Manzana 6 Fracc. Playacar

    4 Nearby Attractions

    Beach Time

    0.2 km

    Visit a Cenote

    2.1 km

    Explore the Mayan ruins

    2.8 km

    Eco-parks

    4.4 km

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    Top Facilities

    parking

    bar

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    All Facilities for Royal Hideaway Playacar All-Inclusive Adults Only Resort

    Category Facilities
    Activities Water sport facilities on site, Bike tours, Live music/performance, Tennis equipment, Cycling, Live sport events (broadcast), Beach, Tennis court, Billiards, Fishing, Snorkelling, Golf course (within 3 km), Table tennis, Diving.
    Business facilities Meeting/banquet facilities, Business centre.
    Miscellaneous Adult only, Facilities for disabled guests, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area.
    Accessibility Upper floors accessible by stairs only, Toilet with grab rails, Entire unit wheelchair accessible.
    Bathroom Private bathroom, Bath or shower, Spa bath, Free toiletries, Toilet paper, Hairdryer, Slippers, Bath, Shower, Toilet, Additional toilet, Bathrobe.
    Room Amenities Air conditioning, Desk, Private entrance, Shallow end, Iron, Mosquito net, Safety deposit box, Fan, Hot tub, Tile/marble floor, Ironing facilities.
    Food & Drink Wine/champagne, Snack bar, Restaurant, Minibar, Breakfast in the room, Coffee machine, Fruits, Room service, Tea/Coffee maker, Bar.
    Safety & security Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
    Services Free WiFi, WiFi, Internet services.
    Cleaning services Ironing service, Dry cleaning, Trouser press, Daily housekeeping, Laundry.
    Services & Extras Towels, Key card access, Alarm clock, Wake-up service, Key access.
    Media & Technology Cable channels, TV, Flat-screen TV, Telephone.
    Common areas Sun terrace, Garden, Shared lounge/TV area.
    Reception services Concierge service, Valet parking, ATM/cash machine on site, 24-hour front desk, Express check-in/check-out, Tour desk, Private check-in/check-out, Currency exchange.
    General Parking, Free parking, Parking on site, WiFi available in all areas.
    Entertainment and family services Evening entertainment, Entertainment staff.
    Pool and wellness Sun umbrellas, Outdoor pool (all year), Massage, Beachfront, Beauty Services, Pool with view, Outdoor pool, Spa lounge/relaxation area, Hot tub/Jacuzzi, Swimming pool, Private beach area, Swimming Pool, Fitness centre, Spa facilities, Pool bar, Spa and wellness centre, Massage chair, Sun loungers or beach chairs.
    Transport Accessible parking, Car hire, Airport drop off, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up.
    Outdoor & View Terrace, Inner courtyard view, Balcony, Garden view.
    Shops Barber/beauty shop.

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