Some of the staff were arrogant. I wasn't served for dinner and I wasn't offered any activities. Room service was ok. On the day I I went to the roof top restaurant twice once for lunch. I had to go to the bar and ask for a drink because no one came to my table to serve me. The 2nd time I went up to dinner. I still wasnt served. The waitress came up and asked me are you dining alone, I said yes, then she took the other chair away. I was about to tell her what I wanted to order but she walked away to another table. I waited patiently for about 20 minutes then I left and ended up going out to eat on 5th Avenue to go get me something to eat or drink. Because I am black female traveling alone I don't deserve to be ignored and treated like I'm a three headed monster. I will not be returning to this hotel. The guy at the front desk was very arrogant and smug. He charged my credit card. When I already paid using affirm on booking.com. I thought the charge would fall off but it hasn't as of yet. Also the plumbing is bad they expect people to throw the toilet tissue you wipe your ass with in a garbage can or else the toilet will clog up, like mines, and I had to call maintenance. Also they overcharge for airport shuttle service, so I found cheaper private transportation to and from the hotel.
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