Fairmont Mayakoba, Playa del Carmen, Mexico | Photos, Reviews & Deals @Holidify

About Fairmont Mayakoba

Nestled amidst the natural beauty of a tropical forest, offering a panoramic view of the sea, Fairmont Mayakoba is a splendid accommodation for a gratifying experience. This exquisite property houses three on-site restaurants serving delectable cuisines, offering guests gourmet food. Guests can also enjoy on-site water sports facilities along with amenities including an outdoor pool, kids' pool, private beach area, gym, sauna, and spa. The accommodation also welcomes pets.

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Deluxe King Casita with Soaking Tub and Garden View

Max 3 Adults

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This spacious, air-conditioned room with 2 large double or 1 extra large double bed features floor-to-ceiling windows opening out onto a large terrace or balcony. The spa-style bathroom with bath tub and separate shower includes Miller Harris toiletries, a make-up mirror and a bathrobe and slippers.

Fairmont King Room with Soaking Tub - Garden View

Max 3 Adults

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This spacious, air-conditioned room is located in a low-rise bamboo building near the main lobby. It features floor-to-ceiling windows opening out onto a large terrace or balcony. It offers views of the pool, water canals or tropical forest. The bathroom with bath tub and separate shower includes Miller Harris toiletries, a make-up mirror and a bathrobe and slippers.

Signature King Casita with Soaking Tub and Lagoon View

Max 2 Adults

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This spacious, air-conditioned room features floor-to-ceiling windows opening out onto a large terrace or balcony with views over the lagoon. The spa-style bathroom with bath tub and separate shower includes Miller Harris toiletries, a make-up mirror and a bathrobe and slippers.

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Location & Nearby Places

Mayakoba (7.9 Km from city center)

Carretera Federal Cancun - Playa del Carmen Km 298

4 Nearby Attractions

Explore the Mayan ruins

8.0 km

Visit a Cenote

8.7 km

Beach Time

10.5 km

Eco-parks

15.1 km

All Facilities for Fairmont Mayakoba

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guests have the option to cancel any cleaning services for their accommodation during their stay, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser.
Miscellaneous	Family rooms, Facilities for disabled guests, Lift, Non-smoking rooms, Pet basket, Designated smoking area, Allergy-free room, Pet bowls.
Accessibility	Entire unit located on ground floor.
Bathroom	Additional bathroom, Slippers, Hairdryer, Bath, Shower, Private bathroom, Bath or shower, Toilet paper, Additional toilet, Free toiletries, Sauna, Toilet, Bathrobe.
Safety & security	24-hour security, Fire extinguishers, CCTV in common areas, Security alarm, Smoke alarms, CCTV outside property.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Linen, Wake-up service, Key card access, Alarm clock.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Food can be delivered to guest accommodation.
Reception services	Valet parking, Invoice provided, Tour desk, 24-hour front desk, ATM/cash machine on site, Private check-in/check-out, Luggage storage, Concierge service, Express check-in/check-out, Currency exchange.
Entertainment and family services	Strollers, Kids' club, Children's playground, Evening entertainment, Indoor play area, Kids' outdoor play equipment, Baby safety gates, Board games/puzzles, Babysitting/child services.
Pool and wellness	Steam room, Solarium, Massage, Beauty Services, Spa/wellness packages, Swimming pool, Water slide, Fitness centre, Spa facilities, Outdoor pool, Manicure, Fitness/spa locker rooms, Private beach area, Body treatments, Pedicure, Spa and wellness centre, Sun loungers or beach chairs, Sun umbrellas, Outdoor pool (all year), Kids' pool, Beachfront, Body scrub, Spa lounge/relaxation area, Yoga classes, Public Bath, Body wrap, Swimming Pool, Fitness classes, Fitness.
Shops	Barber/beauty shop.
Activities	Water sport facilities on site, Aerobics, Cycling, Squash, Snorkelling, Bike tours, Beach, Themed dinner nights, Tour or class about local culture, Live music/performance, Windsurfing, Tennis equipment, Hiking, Movie nights, Canoeing, Tennis court, Cooking class, Walking tours, Archery, Golf course (within 3 km).
Safety features	Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, First aid kit available, Thermometers for guests provided by property, Air purifiers, Staff follow all safety protocols as directed by local authorities, Access to health care professionals.
Room Amenities	Sofa, Clothes rack, Private entrance, Iron, Private pool, Interconnected room(s) available, Socket near the bed, Air conditioning, Desk, Fan, Cleaning products, Hypoallergenic, Sofa bed, Wardrobe or closet, Dressing room, Seating Area, Safety deposit box, Tile/marble floor, Ironing facilities.
Food & Drink	Wine/champagne, Grocery deliveries, Breakfast in the room, Coffee machine, Special diet menus (on request), Kid meals, BBQ facilities, Room service, Restaurant, Bar, Snack bar, Minibar, Fruits, Outdoor furniture, Tea/Coffee maker, Coffee house on site.
Services	Internet services, Free WiFi, WiFi.
Media & Technology	Flat-screen TV, TV, Laptop safe, Satellite channels, Telephone, Pay-per-view channels, Cable channels, Radio.
Common areas	Sun terrace, Chapel/shrine, Garden.
General	Parking, Private parking, Free parking, Parking on site, Pets allowed, WiFi available in all areas.
Physical distancing	Mobile app for room service, Cashless payment available, Single-room air conditioning for guest accommodation.
Transport	Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Accessible parking.
Outdoor & View	Lake view, Balcony, Terrace, Patio, Landmark view, View, Sea view, Garden view.
Bath/Hot spring	Open-air bath.

Guest Ratings For This Property

9.0

Based on 289 Reviews

100% verified reviews

Comfort

9.48

Cleanliness

9.41

Value For Money

7.96

Facilities

9.28

Guest Reviews

David

young couple

4.0

Disappointing

Bad service, very expensive - low quality, cheap

Location I guess

The staff could be better trained in how to deal with guests on a so called 5 diamond hotel. To be honest the service is the same as a holiday inn, the paid price is far from its value. Facilities are also cheap

Published on 03 Jan 2024

Jeffrey

family with young children

9.0

Superb

Wonderful resort, wonderful customer service, good food, very pleasant stay...not a great value.

Grounds were very pleasant. Staff was fabulous-- truly first rate-- in all aspects. Given the size of the place and the number of staff that we dealt with, we didn't have a single negative experience.

This is a very expensive resort. Even beyond the room rates, the meals were very expensive in relation to the quality of the food (which was very good relative to what's available in Playa Del Carmen), and almost all the activities cost money too. The one really bad meal I had was at their steak house--I have never had a bad steak at steak house but this one...inedible. The other thing I didn't care aesthetically was the double barrier they created around their sea swim area- it's really the only blight on an otherwise beautiful view.

Published on 27 Dec 2023

Vamsi

family with young children

10.0

Exceptional

Perfect family vacation spot.

The Brisas beach restaurant and beach club were great. Love that its nestled in nature in a mangrove forest. Breakfast was perfect. Wonderful staff. Will visit again.

Some restaurants like Fuego need a reservation a few days in advance.

Published on 18 Dec 2023

Baldemar

young couple

5.0

Passable

Disappointing!

I payed extra for a panaromic view and we did not have a panaromic view!

Published on 14 Dec 2023

Neha

family with young children

9.0

Superb

Family friendly, upscale and secured and clean

Published on 10 Dec 2023

Carlos

family with young children

9.0

Superb

Excellent facilities

Food and drinks are extremely expensive

Published on 30 Nov 2023

Nadia

family with young children

7.0

Good

Ritz Carlton pricing without the service or quality.

Beautiful location with a very nice eco-vibe away from the main city of Playa Del Carmen. Love that this was situated in a lush lagoon area with lots of wildlife.

The pricing here is astronomical it rivals Tulum without the glitz the glam of the service. The staff was polite but not extremely attentive or very helpful. You had to go out of your way to get their attention. There was no language barrier as my mother is native language is spanish and I also speak spanish fluently. There is a big tipping culture so if you don't tip at minimum 15-20% on everything they will not give you great service. Coffee and snacks are easily 35-40 USD, everything seems to be a premium price, despite this being a resort being priced in the top 10% of the area. Everything seemed to be extra. The complementary activities were completely booked throughout our stay. It was hard to find bikes, and there were long waits for the transfer to the lobby and beach. The rooms have a nice feel, but not overly renovated staying true to the eco-vibe. Overall it was a cute place but not worth the value for the money.

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Published on 25 Nov 2023

Tahira

young couple

9.0

Superb

Very enjoyable

Very nice room. Hotel facilities also very good

There should have been more extensive menus at the restaurants. Also it was difficult to book a table at some of the restaurants - this was a problem for us as we were only staying for 3 nights. In addition we were unable to book any of the complementary activities eg boat trips - we were told that there was no availability during the 3 days of our stay. I would think the Fairmont should have increased capacity of these activities if there was such demand from guests

Published on 24 Nov 2023