The room had no plug points next to the beds or for the provided lamps or coffee machine ( the cords just dangle off of the counter)
No elevators in most buildings, making several flights of stairs several times a day taxing in the heat and for older people.
Extremely noisy dining areas that are not well ventilated. The smoke in the steakhouse and mexican restaurant became uncomfortable. When the resort put on a dance performance, the volume of the speakers actually hurt many people's ears.
Not enough staff to guests. We were often not tended to during buffet meals, leaving used plates etc piling up.
Staff were not very friendly or helpful.
We also found the housekeeping lacking. Our half drunk champagne glasses from check in remained in the room for 4 days... The room was not cleaned well and the bedding didn't fit the bed well.
Room service was not good. We ordered a pulled pork sandwich, and the bun was dinner roll sized...
The reception and restaurant area is very far from the pool and beach. Yes there is a shuttle, but waiting 15 mins sometimes for the next shuttle became annoying. Not nearly enough loungers around the pool area, which had loud music playing all day.
The beach was quite rocky, and long lines for drinks and snacks.
The restaurant booking system isn't user friendly. We could not get in to a restaurant for our first 2 nights as it was fully booked.
All in all it felt like they were under staffed and under equipped for what they were offering.
We stayed at the Riu Palace Costas Murejes for 3 nights before moving to Playa del Carmen, and the Grand princess does not compare in the slightest.
(Read More)
See all hotels in Playa del Carmen
