Iberostar Tucan, Playa del Carmen, Mexico | Photos, Reviews & Deals @Holidify

About Iberostar Tucan

Wake to a blissful sea view at Iberostar Tucan, near Playacar Beach. This five-star accommodation has luxurious interiors and decor with an elegant ambience. Experience a gourmet feel at the four on-site restaurants on the property. Spend a carefree retreat and relax at the beachfront, outdoor pool, and spa and wellness centre. A bar, a sauna, a picnic area, and a fitness centre are also available.

Top Facilities

parking

bar

See All Facilities

Check Room Options And Availability

Search best deals and room options for your dates

Check Availability

Standard (2 Adults)

Max 2 Adults

View Deal

The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower.

Standard (3 Adults)

Max 3 Adults

View Deal

The spacious triple room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower.

Standard (4 Adults)

Max 4 Adults

View Deal

The quadruple room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower.

View All Rooms

Location & Nearby Places

Playacar Zona Hotelera (3.5 Km from city center)

Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar

4 Nearby Attractions

Beach Time

0.9 km

Visit a Cenote

2.7 km

Explore the Mayan ruins

3.5 km

Eco-parks

3.8 km

All Facilities for Iberostar Waves Tucán

Category	Facilities
Activities	Water sport facilities on site, Beach, Diving, Tennis equipment, Live sport events (broadcast), Billiards, Snorkelling, Live music/performance, Tennis court, Archery.
Business facilities	Meeting/banquet facilities.
Cleanliness & disinfecting	Guests have the option to cancel any cleaning services for their accommodation during their stay, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays.
Safety features	Hand sanitizer in guest accommodation and key areas, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Miscellaneous	Lift, Non-smoking rooms, Non-smoking throughout, Family rooms.
Accessibility	Upper floors accessible by stairs only, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Toilet paper, Toilet, Hairdryer, Shower, Free toiletries, Sauna.
Room Amenities	Fan, Wardrobe or closet, Seating Area, Safety deposit box, Sofa, Clothes rack, Iron, Air conditioning.
Food & Drink	Bar, Snack bar, Kid-friendly buffet, Breakfast in the room, Coffee machine, Kid meals, Restaurant, Minibar, Outdoor furniture, Tea/Coffee maker.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers.
Services	Free WiFi, Internet services, WiFi.
Services & Extras	Towels, Key card access, Linen, Alarm clock.
Media & Technology	Telephone, Flat-screen TV, TV.
Common areas	Sun terrace, Picnic area, Garden.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
Reception services	24-hour front desk, ATM/cash machine on site, Concierge service, Tour desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Contactless check-in/check-out, Mobile app for room service, Cashless payment available.
General	Parking on site, WiFi available in all areas, Parking, Free parking.
Entertainment and family services	Entertainment staff, Indoor play area, Kids' outdoor play equipment, Babysitting/child services, Kids' club, Children's playground, Evening entertainment.
Pool and wellness	Massage, Beauty Services, Light therapy, Spa/wellness packages, Swimming pool, Spa facilities, Fitness/spa locker rooms, Kids' pool, Body scrub, Yoga classes, Make up services, Body wrap, Fitness classes, Hammam, Waxing services, Hair treatments, Steam room, Fitness centre, Facial treatments, Hair styling, Outdoor pool, Manicure, Body treatments, Pedicure, Spa and wellness centre, Sun umbrellas, Outdoor pool (all year), Beachfront, Spa lounge/relaxation area, Hair cut, Swimming Pool, Fitness.
Transport	Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge).
Outdoor & View	Terrace, Garden view, Balcony, Pool view, Sea view.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.4

Based on 231 Reviews

100% verified reviews

Comfort

8.62

Cleanliness

8.66

Value For Money

7.9

Facilities

8.55

Guest Reviews

Marie

family with young children

9.0

Superb

Food very good, both in the buffet restaurant as on the beach. Yoga and zumba on the beach. Compliments to Wendy! Painting by the pool was great too.

Mini bar not stocked up properly. No information provision at check-in about what the hotel offers. There is an App but this is really not enough. We missed a lot of things because we found out late about the App. The hotel was nearly full so the sunbeds on the beach were not sufficient for all. Need to wake up early :-)

Published on 14 Dec 2023

Maria

young couple

10.0

Exceptional

Perfect place in the paradise

Everything was so awesome and beautiful. The restaurants had many healthy options. I dont have any negative to say. Its very close to all the xcaret parks which was very comfortable for transportation.

Very thing was beyond the expectations.

Published on 10 Nov 2023

Nina

group

8.0

Very good

It was my 6th time on this property, that about sums it up.

I love the property, its so pretty, and the wild creatures are amazing!

Its starting to show its age, some of the tiles in the pools are coming off, other small things need repair.

Published on 04 Oct 2023

Micheline

family with young children

4.0

Disappointing

very disappointed and poor value for money. wont be returning

the natural surroundings were lovely

on arrival our allocated room was not what we booked and was in dire need of refurbishment and a deep cleaning even though they informed us that we had been upgraded. To get a standard sun bed you would need to be up at 7am to get one. When we explained about the room, the staff at reception were sympathetic and outlined this was not uncommon for guests to be unhappy with the outdated rooms. In the end we had no alternative but to upgrade our room and join their star preferred club just to have a renovated room and to have access to a sun bed. it felt like everything was an up sell and became an expensive trip for an average stay. We had already spent a couple of weeks in Mexico and this was by far the worst value for money we experienced. definitely does not deserve a 5 star rating.

(Read More)

Published on 20 Jul 2023

Hillary

solo traveller

10.0

Exceptional

The BEST Vacation Ever!

This was an exceptional vacation. It was perfect in every way imaginable. Every staff member that I came in contact with treated me like family. I was greeted warmly when I checked in. I upgraded to a Caribbean Sea front room and I can truly say I was literally living on the waterfront for a week. Well worth the upgrade cost! My room was cleaned every day and the ladies went above and beyond in their service. The entire resort was spotless. Cleaning, landscaping, smiles, entertainment. Every day exceeded the previous one. The food displays at the buffet were over the top fabulous. Souffls, cheeses, breads, salads, carving stations, paella. cheeses. I could go on and one. Food non stop. The reservation dining experience was on par to anything I have eaten in Philadelphia, New York or San Diego. Seafood was so fresh. The BBQ was reminiscent of some of the finest halls in Brooklyn, Austin or St. Louis. I truly loved everything about Iberostar Tucan!

(Read More)

Published on 07 Jul 2023

Mark

family with young children

8.0

Very good

Medium sized nature reserve to enjoy the beach and some jungle

Despite small beach area and some seaweed, it's a great place to enjoy the ocean - nice sandy floor, pleasant waves, and clean water. This is also a habitat for multiple animal species, as well as lots of peacocks on the property.

Chasing open places to eat, guarding beach towels and cards, and getting all sorts of lame excuses why you can't book a restaurant for dinner gets old really fast.

Published on 16 Jun 2023

Christopher

solo traveller

10.0

Exceptional

One of the best hotels i have ever stayed for vacation. Very good food in Buffet Restaurant Tulum. Saff of all departements are extreme friendly and work hard. Pool and Jungle are amazing. Entertainment Team is on fire every day. I also had a good time at the Swim Up Bar. Perfect place if you want to relax as well as if you wanna have fun

Rooms are okay but old.

Published on 14 May 2023

Sophie

young couple

4.0

Disappointing

We got robbed, hugely worrying & stessful- so not a great spend of our savings.

the jingle on the grounds.

We were robbed, 240 and was not given compensation until the day before we were leaving. Hugely stressful. We were told we would be compensated and actually got down graded in our room. They also said it would take 48 hours to conclude the investigation, when it actually took 4 days. Booking.con also told us they would get back to us within 24 hours, yet never did.

Published on 08 May 2023