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Iberostar Tucan

Playacar Zona Hotelera (4 kms from Xcaret)
Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar

Ranked 38 out of 48 resorts in Playa del Carmen

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About Iberostar Tucan

Wake to a blissful sea view at Iberostar Tucan, near Playacar Beach. This five-star accommodation has luxurious interiors and decor with an elegant ambience. Experience a gourmet feel at the four on- (Read More)site restaurants on the property. Spend a carefree retreat and relax at the beachfront, outdoor pool, and spa and wellness centre. A bar, a sauna, a picnic area, and a fitness centre are also available.

Room Types Available

Standard (2 Adults)
  • Max 2 Adults
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    The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower.

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    Standard (3 Adults)
  • Max 3 Adults
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    The spacious triple room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower.

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    Standard (4 Adults)
  • Max 4 Adults
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    The quadruple room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower.

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    Standard (1 Adult + 1 Child)
  • Max 1 Adult
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    The family room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower.

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    Standard (1 Adult)
  • Max 1 Adult
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    The single room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Standard (1 Adult + 2 Children)
  • Max 1 Adult
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    The family room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower.

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    Standard (1 Adult + 3 Children)
  • Max 1 Adult
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    The family room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower.

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    Standard (2 Adults + 1 Child)
  • Max 2 Adults
  • Read More

    The family room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower.

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    Standard (2 Adults + 2 Children)
  • Max 2 Adults
  • Read More

    The family room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower.

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    Standard (3 adults + 1 child)
  • Max 3 Adults
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    The spacious family room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower.

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    Double Near Pool (1 Adult)
  • Max 1 Adult
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    The single room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

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    Double Near Pool (2 Adults)
  • Max 2 Adults
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    The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower.

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    Double Near Pool (3 Adults)
  • Max 3 Adults
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    The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Double Near Pool (4 Adults)
  • Max 4 Adults
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    The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Double Near Pool (1 Adult + 1 Child)
  • Max 1 Adult
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    The spacious double room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

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    Double Near Pool (1 Adult + 2 Children)
  • Max 1 Adult
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    The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Double Near Pool (1 adult + 3 children)
  • Max 1 Adult
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    The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Double Near Pool (2 Adults + 1 Child)
  • Max 2 Adults
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    The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Double Near Pool (2 Adults + 2 Children)
  • Max 2 Adults
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    The spacious double room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Double Near Pool (3 Adults + 1 Child)
  • Max 3 Adults
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    The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Double Near Pool Superior (1 Adult)
  • Max 1 Adult
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    The spacious double room features air conditioning, a minibar, a balcony with pool views as well as a private bathroom boasting a shower. The unit has 1 bed.

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    Double Near Pool Superior (1 Adult + 1 Child)
  • Max 1 Adult
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    The spacious double room features air conditioning, a minibar, a balcony with pool views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Double Near Pool Superior (2 Adults)
  • Max 2 Adults
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    The spacious double room provides air conditioning, a minibar, a balcony with pool views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Double Near Pool Superior (3 Adults)
  • Max 3 Adults
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    The spacious double room offers air conditioning, a minibar, a balcony with pool views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Double Near Pool Superior (4 Adults)
  • Max 4 Adults
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    The spacious double room features air conditioning, a minibar, a balcony with pool views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Double Near Pool Superior (1 Adult + 2 Children)
  • Max 1 Adult
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    The spacious double room provides air conditioning, a minibar, a balcony with pool views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Double Near Pool Superior (1 Adult + 3 Children)
  • Max 1 Adult
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    The spacious double room offers air conditioning, a minibar, a balcony with pool views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Double Near Pool Superior (2 Adults + 1 Child)
  • Max 2 Adults
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    The spacious double room provides air conditioning, a minibar, a balcony with pool views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Double Near Pool Superior (2 Adults + 2 Children)
  • Max 2 Adults
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    The spacious double room provides air conditioning, a minibar, a balcony with pool views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Double Near Pool Superior (3 Adults + 1 Child)
  • Max 3 Adults
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    The spacious double room provides air conditioning, a minibar, a balcony with pool views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Junior Suite (1 Adult)
  • Max 1 Adult
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    The suite features a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. This suite has a tea and coffee maker, a wardrobe, a TV and a balcony. The unit offers 1 bed.

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    Junior Suite
  • Max 2 Adults
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    The suite has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. This suite features a tea and coffee maker, a wardrobe, a TV and a balcony. The unit has 2 beds.

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    Junior Suite (2 Adults + 1 Child)
  • Max 2 Adults
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    The suite has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. Boasting a balcony, this suite also offers a tea and coffee maker, a wardrobe and a TV. The unit has 2 beds.

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    Junior Suite (2 Adults + 2 Children)
  • Max 2 Adults
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    The suite has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. Boasting a balcony, this suite also features a tea and coffee maker, a wardrobe and a TV. The unit has 2 beds.

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    Junior Suite (3 Adults)
  • Max 3 Adults
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    The suite has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. Boasting a balcony, this suite also features a tea and coffee maker, a wardrobe and a TV. The unit has 2 beds.

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    Junior Suite (3 Adults + 1 Child)
  • Max 3 Adults
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    The suite has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. Boasting a balcony, this suite also offers a tea and coffee maker, a wardrobe and a TV. The unit has 2 beds.

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    Junior Suite (4 Adults)
  • Max 4 Adults
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    The suite has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. This suite features a tea and coffee maker, a wardrobe, a TV and a balcony. The unit has 2 beds.

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    Junior Suite Ocean Front (1 Adult)
  • Max 1 Adult
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    The suite features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

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    Junior Suite Ocean Front (2 Adults)
  • Max 2 Adults
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    The suite offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Junior Suite Ocean Front (2 Adults + 1 Child)
  • Max 2 Adults
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    The suite features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Junior Suite Ocean Front (2 Adults + 2 Children)
  • Max 2 Adults
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    The suite features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Junior Suite Ocean Front (3 Adults)
  • Max 3 Adults
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    The suite offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Junior Suite Ocean Front (3 Adults + 1 Child)
  • Max 3 Adults
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    The suite offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Junior Suite Ocean Front (4 Adults)
  • Max 4 Adults
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    The suite offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Junior Suite Ocean Front Beach Access (1 Adult)
  • Max 1 Adult
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    The suite offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Junior Suite Ocean Front Beach Access (2 Adults)
  • Max 2 Adults
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    The suite features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Junior Suite Ocean Front Beach Access (2 Adults + 1 Child)
  • Max 2 Adults
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    The suite provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Junior Suite Ocean Front Beach Access (2 Adults + 2 Children)
  • Max 2 Adults
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    The suite features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Junior Suite Ocean Front Beach Access (3 Adults)
  • Max 3 Adults
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    The suite provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Junior Suite Ocean Front Beach Access (3 Adults + 1 Child)
  • Max 3 Adults
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    The suite offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Junior Suite Ocean Front Beach Access (4 Adults)
  • Max 4 Adults
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    The suite offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Last Room Available
  • Max 3 Adults
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    The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Last Room Available Single Use
  • Max 1 Adult
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    The single room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

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    Premium Promo Room
  • Max 3 Adults
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    The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Premium Promo Room Single Use
  • Max 1 Adult
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    The single room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

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    Premium Room
  • Max 3 Adults
  • Read More

    The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Premium Room Single Use
  • Max 1 Adult
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    The single room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

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    Premium Accessible Room
  • Max 2 Adults
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    The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Premium Accessible Room Single Use
  • Max 1 Adult
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    The single room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

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    Premium Pure Wellness
  • Max 3 Adults
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    The spacious double room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Premium Pure Wellness Single Use
  • Max 1 Adult
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    The single room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

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    Premium Tropical View
  • Max 3 Adults
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    The spacious double room features a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. This double room has a tea and coffee maker, a wardrobe, a TV and a balcony. The unit offers 2 beds.

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    Premium Tropical View Single Use
  • Max 1 Adult
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    The single room features a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. This single room has a tea and coffee maker, a wardrobe, a TV and a balcony. The unit offers 1 bed.

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    Premium Near Pool
  • Max 3 Adults
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    The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Premium Near Pool Single Use
  • Max 1 Adult
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    The single room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

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    Junior Suite
  • Max 2 Adults
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    The spacious double room features a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. This double room has a tea and coffee maker, a wardrobe, a TV and a balcony. The unit offers 2 beds.

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    Junior Suite Single Use
  • Max 1 Adult
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    The single room features a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. Featuring a balcony, this single room also provides a tea and coffee maker, a wardrobe and a TV. The unit offers 1 bed.

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    Premium Near Beach
  • Max 3 Adults
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    The spacious double room has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. Boasting a balcony, this double room also offers a tea and coffee maker, a wardrobe and a TV. The unit has 2 beds.

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    Premium Near Beach Single Use
  • Max 1 Adult
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    The single room has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. Boasting a balcony, this single room also features a tea and coffee maker, a wardrobe and a TV. The unit has 1 bed.

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    Junior Suite Ocean Front
  • Max 4 Adults
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    The spacious double room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Junior Suite Ocean Front Single Use
  • Max 1 Adult
  • Read More

    The single room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.

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    Junior Suite Ocean Front Beach Access
  • Max 4 Adults
  • Read More

    The spacious double room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

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    Junior Suite Ocean Front Beach Access Single Use
  • Max 1 Adult
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    The single room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

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    Iberostar Tucan is featured in

    Guest Ratings For This Property

    8.4
    Based on 231 Reviews
    100% verified reviews

    Comfort

    8.62

    Cleanliness

    8.66

    Value For Money

    7.9

    Facilities

    8.55

    Guest Reviews

    Marie
    family with young children
    9.0
    Superb
    Superb
    Food very good, both in the buffet restaurant as on the beach. Yoga and zumba on the beach. Compliments to Wendy! Painting by the pool was great too.
    Mini bar not stocked up properly. No information provision at check-in about what the hotel offers. There is an App but this is really not enough. We missed a lot of things because we found out late about the App. The hotel was nearly full so the sunbeds on the beach were not sufficient for all. Need to wake up early :-)

    Published on 14 Dec 2023

    Maria
    young couple
    10.0
    Exceptional
    Perfect place in the paradise
    Everything was so awesome and beautiful. The restaurants had many healthy options. I dont have any negative to say. Its very close to all the xcaret parks which was very comfortable for transportation.
    Very thing was beyond the expectations.

    Published on 10 Nov 2023

    Nina
    group
    8.0
    Very good
    It was my 6th time on this property, that about sums it up.
    I love the property, its so pretty, and the wild creatures are amazing!
    Its starting to show its age, some of the tiles in the pools are coming off, other small things need repair.

    Published on 04 Oct 2023

    Micheline
    family with young children
    4.0
    Disappointing
    very disappointed and poor value for money. wont be returning
    the natural surroundings were lovely
    on arrival our allocated room was not what we booked and was in dire need of refurbishment and a deep cleaning even though they informed us that we had been upgraded. To get a standard sun bed you would need to be up at 7am to get one. When we explained about the room, the staff at reception were sympathetic and outlined this was not uncommon for guests to be unhappy with the outdated rooms. In the end we had no alternative but to upgrade our room and join their star preferred club just to have a renovated room and to have access to a sun bed. it felt like everything was an up sell and became an expensive trip for an average stay. We had already spent a couple of weeks in Mexico and this was by far the worst value for money we experienced. definitely does not deserve a 5 star rating.

    Published on 20 Jul 2023

    Hillary
    solo traveller
    10.0
    Exceptional
    The BEST Vacation Ever!
    This was an exceptional vacation. It was perfect in every way imaginable. Every staff member that I came in contact with treated me like family. I was greeted warmly when I checked in. I upgraded to a Caribbean Sea front room and I can truly say I was literally living on the waterfront for a week. Well worth the upgrade cost! My room was cleaned every day and the ladies went above and beyond in their service. The entire resort was spotless. Cleaning, landscaping, smiles, entertainment. Every day exceeded the previous one. The food displays at the buffet were over the top fabulous. Souffls, cheeses, breads, salads, carving stations, paella. cheeses. I could go on and one. Food non stop. The reservation dining experience was on par to anything I have eaten in Philadelphia, New York or San Diego. Seafood was so fresh. The BBQ was reminiscent of some of the finest halls in Brooklyn, Austin or St. Louis. I truly loved everything about Iberostar Tucan!

    Published on 07 Jul 2023

    Mark
    family with young children
    8.0
    Very good
    Medium sized nature reserve to enjoy the beach and some jungle
    Despite small beach area and some seaweed, it's a great place to enjoy the ocean - nice sandy floor, pleasant waves, and clean water. This is also a habitat for multiple animal species, as well as lots of peacocks on the property.
    Chasing open places to eat, guarding beach towels and cards, and getting all sorts of lame excuses why you can't book a restaurant for dinner gets old really fast.

    Published on 16 Jun 2023

    Christopher
    solo traveller
    10.0
    Exceptional
    Exceptional
    One of the best hotels i have ever stayed for vacation. Very good food in Buffet Restaurant Tulum. Saff of all departements are extreme friendly and work hard. Pool and Jungle are amazing. Entertainment Team is on fire every day. I also had a good time at the Swim Up Bar. Perfect place if you want to relax as well as if you wanna have fun
    Rooms are okay but old.

    Published on 14 May 2023

    Sophie
    young couple
    4.0
    Disappointing
    We got robbed, hugely worrying & stessful- so not a great spend of our savings.
    the jingle on the grounds.
    We were robbed, 240 and was not given compensation until the day before we were leaving. Hugely stressful. We were told we would be compensated and actually got down graded in our room. They also said it would take 48 hours to conclude the investigation, when it actually took 4 days. Booking.con also told us they would get back to us within 24 hours, yet never did.

    Published on 08 May 2023

    Wanda
    young couple
    9.0
    Superb
    We loved staying there and would do it again.
    Easy to walk around and the paths in the jungle with all the birds and animals.
    nothing.

    Published on 09 Feb 2023

    Marina
    young couple
    8.0
    Very good
    a good getaway
    beautiful grounds, fresh good food, clean and very friendly
    Long time to fix small but not critical issues in the bathroom; bathroom needs some renovation

    Published on 02 Feb 2023

    Location & Nearby Places

    Playacar Zona Hotelera (3.5 Km from city center)

    Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar

    4 Nearby Attractions

    Beach Time

    0.9 km

    Visit a Cenote

    2.7 km

    Explore the Mayan ruins

    3.5 km

    Eco-parks

    3.8 km

    Top Facilities

    parking

    bar

    See All Facilities

    All Facilities for Iberostar Waves Tucán

    Category Facilities
    Activities Water sport facilities on site, Beach, Diving, Tennis equipment, Live sport events (broadcast), Billiards, Snorkelling, Live music/performance, Tennis court, Archery.
    Business facilities Meeting/banquet facilities.
    Cleanliness & disinfecting Guests have the option to cancel any cleaning services for their accommodation during their stay, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays.
    Safety features Hand sanitizer in guest accommodation and key areas, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Miscellaneous Lift, Non-smoking rooms, Non-smoking throughout, Family rooms.
    Accessibility Upper floors accessible by stairs only, Entire unit wheelchair accessible.
    Bathroom Private bathroom, Toilet paper, Toilet, Hairdryer, Shower, Free toiletries, Sauna.
    Room Amenities Fan, Wardrobe or closet, Seating Area, Safety deposit box, Sofa, Clothes rack, Iron, Air conditioning.
    Food & Drink Bar, Snack bar, Kid-friendly buffet, Breakfast in the room, Coffee machine, Kid meals, Restaurant, Minibar, Outdoor furniture, Tea/Coffee maker.
    Safety & security Smoke alarms, 24-hour security, Fire extinguishers.
    Services Free WiFi, Internet services, WiFi.
    Services & Extras Towels, Key card access, Linen, Alarm clock.
    Media & Technology Telephone, Flat-screen TV, TV.
    Common areas Sun terrace, Picnic area, Garden.
    Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
    Reception services 24-hour front desk, ATM/cash machine on site, Concierge service, Tour desk, Currency exchange.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Contactless check-in/check-out, Mobile app for room service, Cashless payment available.
    General Parking on site, WiFi available in all areas, Parking, Free parking.
    Entertainment and family services Entertainment staff, Indoor play area, Kids' outdoor play equipment, Babysitting/child services, Kids' club, Children's playground, Evening entertainment.
    Pool and wellness Massage, Beauty Services, Light therapy, Spa/wellness packages, Swimming pool, Spa facilities, Fitness/spa locker rooms, Kids' pool, Body scrub, Yoga classes, Make up services, Body wrap, Fitness classes, Hammam, Waxing services, Hair treatments, Steam room, Fitness centre, Facial treatments, Hair styling, Outdoor pool, Manicure, Body treatments, Pedicure, Spa and wellness centre, Sun umbrellas, Outdoor pool (all year), Beachfront, Spa lounge/relaxation area, Hair cut, Swimming Pool, Fitness.
    Transport Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge).
    Outdoor & View Terrace, Garden view, Balcony, Pool view, Sea view.
    Shops Barber/beauty shop.
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