IBEROTEL Costa Mares

We booked our 3-week stay six months before arrival, we paid a full price and this was not a last minute booking. We got a room in the worst building in the resort (building 5000). From our balcony we could "enjoy" a parking lot view, back entrance to hotel's kitchen (with early morning truck deliveries), smell of gasoline and listen to a soothing noise of a generator/AC unit on the roof of the main building.. When we complained about it, we received the answer that the hotel was fully booked and nothing could be done. There is absolutely no excuse for such treatment, we booked well in advance and we were also returning guests. After three days of constant visits to the front desk (because that's what they told us "come back tomorrow to see if anything is available") we were finally moved to building 6000. The front desk staff is unhelpful, has a terrible attitude and is borderline rude. The beds in the queen bay view rooms are really uncomfortable. Previously we had a room with bay and pool view and had no complaints. This time we tried to ask for a top mattress to help ease the back pain we were both experiencing. Our house keeping guy tried to help us as much as he could and in the end we had four duvets on the bed and we truly felt like princesses, but this "fix" did not really help with how bad the bed was. I can only count a few days when we didn't have any stomach problems. Either a feeling of discomfort, nausea, or just plain diarrhea. Something, somewhere is terribly wrong at Iberotel's kitchen and/or bars. We have been in Egypt dozen times and we have never experienced such thing. The main restaurant was functioning perfectly the first week. Next two weeks it was opening late and food (like grill or pizzas) was never ready. Also one coffee machine was broken for last two weeks and there were huge queues for coffee in the mornings.

The hotel was well presented with modern decor, stylish and very clean. The hotel was tightly run with great service at ever point of customer service. Waiting on, reception, house service and chefs. The food and drinks were excellent and some food was so fresh it was prepared in front of you on the grill. The drinks menu was extensive and the waiters kept you topped up. The online app and news letter was a nice touch and really helpful. The house keeping also left letters which were helpful such as a reminder of daylights saving or an invitation to sunset cocktails. The beach and sea at the bay were fantastic. The marine life was as plentiful with highlights such as turtles, lion fish and blue spotted ribbon rays.