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About InterContinental Melbourne The Rialto, an IHG Hotel
The Hotel InterContinental Melbourne The Rialto, an IHG Hotel, offers a luxurious and convenient stay in the heart of Melbourne. Located in an awesome location with a tram stop right out front, it pr (Read More)ovides easy access to the city's attractions. The hotel offers a range of excellent amenities, including a restaurant, a fitness centre, a business centre, and a spa and wellness centre. The breakfast provided is delicious, and the service at concierge is fantastic. The only minor downsides are the slightly small rooms and lack of views. Overall, it is a great value for a 5-star property, and guests would happily return.
This spacious room features a flat screen TV with cable channels. A pillow menu, luxurious bathroom with rain shower and complimentary toiletries are also offered. Chromecast streaming is available in all rooms.
Features a Nespresso coffee machine, a luxurious bathroom and access to the Club Lounge, which includes:This suite includes:- Free breakfast- Free afternoon tea- Free evening drinks and canap�s- Free daily newspaper- Separate check-in area, and- Turndown service.
This double room has a bathrobe, air conditioning and minibar. A pillow menu, luxurious bathroom with rain shower and complimentary toiletries are also offered.
The spacious suite provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a bath. The suite features a tea and coffee maker, executive lounge access, a wardrobe, a safe deposit box and a flat-screen TV with streaming services.
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with streaming services, a minibar, a tea and coffee maker and executive lounge access. The unit has 1 bed.
Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious double room provides air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with streaming services. The unit offers 1 bed.
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with streaming services, a minibar, a tea and coffee maker and a wardrobe. The unit has 1 bed.
Featuring free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious family room features air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with streaming services. The unit has 3 beds.
The stay was comfortable, luxurious, refreshing and simply the best.
The shower was amazing. The room was so quiet despite being in the centre of the city. The buffet breakfast was incredible in choice and quality. The staff were so friendly. The bed was very comfortable.
I can't say there was anything that I didn't like so I can't say anything that i didn't like.
Published on 02 Jan 2024
Elizabeth
young couple
4.0
Disappointing
I wont be staying again. Staff were great
The room was pokey and outdated. The bathroom was awful
Published on 01 Jan 2024
Ana
family with young children
8.0
Very good
Lovely.
The hotel is beautiful, well presented, clean with comfortable bedding.
Unfortunately our TV did not work and was not fixed during our overnight stay. And whilst we arranged a late check out at 2 p.m to ensure a good sleepnin aftee NYE celebrations., we received phone calls at before midday which woke us up.
Published on 01 Jan 2024
Delia
young couple
2.0
Very poor
Not a very pleasant stay. We were glad we only booked one night here.
The location of the hotel was very close to the southern cross station, it was very convinient to catch the train or airport shuttle bus. The toiletry products at the hotel were very good quality and loved the fragrance.
When we came back to the room around 4:30pm in the afternoon, the room was not serviced - both bins were full, the towels we left on the floor for replacement were still there without any replacement, the toilet was dirty, and we didnt ask for change of beddings, but the bed was not made. On top of everything, when I called them to ask for the replacement of towels, they didnt send it for one hour until my husband had to make another call. Not to mention, there was coffee stein on the table upon our arrival, and blue dots on the towel.
Published on 01 Jan 2024
Carolyn
young couple
5.0
Passable
Facilities were a little disappointing
The staff were excellent
The facilities need a bit of maintenance. The room was very hot and lacked fresh air at night so we had difficulty sleeping.
Published on 29 Dec 2023
Andrew
family with young children
8.0
Very good
Very good
Quality
NA
Published on 28 Dec 2023
Stacey
family with young children
9.0
Superb
Superb
The facilities were great.
Breakfast was amazing.
The pillows were too big for the beds, which made sleeping very uncomfortable.
Published on 23 Dec 2023
Brian
family with young children
8.0
Very good
Very good
It's always nice and clean and staff always very pleasant
Nothing
Published on 21 Dec 2023
Timothy
review category business travellers
10.0
Exceptional
Beautiful hotel with lovely staff and amenities
club lounge was amazing. great spot to sit and relax. all the staff were amazing especially the concierges. The room was beautiful and spacious.
the housekeeping couldnt get the crockery and glassware replacement right, but they gave us many glasses and cups so it worked out ok in the end
Published on 18 Dec 2023
Belinda
family with young children
7.0
Good
Hotel restaurant & bar could have been a lot better. Everything else was really good
Staff very friendly, Hotel very central & clean, breakfast was excellent
The bar staff served us 2 beer drinks on draft then ran out of beer. We asked the manager what was the problem we were told they had no keys to the cellar to change the beer keg, this was 5pm in the evening . We booked a meal in the restaurant for that evening. When we sat down we should have know there could be a problem here as there was only 2 other people in the restaurant. The food wasn't great & none of us finished our meal. When we complained to the manager she said she would speak with the chef
All Facilities for InterContinental Melbourne The Rialto, an IHG Hotel
Category
Facilities
Business facilities
Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features
Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Wardrobe or closet, Dressing room, Iron, Rooftop pool, Safety deposit box, Interconnected room(s) available, Ironing facilities, Heating, Socket near the bed, Heated pool, Air conditioning, Desk, Carpeted.
Food & Drink
Wine/champagne, Breakfast in the room, Coffee machine, Special diet menus (on request), Kid meals, Room service, Refrigerator, Electric kettle, Restaurant, Minibar, Fruits, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security
Smoke alarms, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services
Valet parking, Tour desk, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
Physical distancing
Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed.
General
Parking, Private parking, WiFi available in all areas.
Entertainment and family services
Babysitting/child services.
Pool and wellness
Steam room, Massage, Beauty Services, Indoor pool (all year), Spa/wellness packages, Body scrub, Spa lounge/relaxation area, Swimming pool, Body wrap, Swimming Pool, Fitness centre, Fence around pool, Fitness, Facial treatments, Spa facilities, Manicure, Waxing services, Hot tub/Jacuzzi, Body treatments, Pedicure, Spa and wellness centre, Indoor pool, Sun loungers or beach chairs.
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