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About InterContinental Sydney, an IHG Hotel
Hotel InterContinental Sydney is a beautiful and impressive hotel with spacious and well-designed rooms. The highlight is the breathtaking views from the lounge, although access is limited to elite s (Read More)tatus guests or those willing to pay extra. The lobby, bar, and overall ambiance of the hotel are stunning. The staff are friendly, attentive, and provide excellent service. The location is perfect, within easy walking distance to Downtown Sydney, the Royal Botanical Gardens, and the Opera House. The hotel combines modern amenities with historic architecture, creating a romantic atmosphere. The amenities include a fitness center, pool with a view, sauna, and a highly regarded club lounge.
Spacious 32sqm, City view, 24h gym, WiFi, world-class services, moments from Sydney Opera House. Bed configuration (two doubles/king) subject to availability & cannot be guaranteed.
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned suite offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as sea views.
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Classic King Room with Opera House View - High Floor
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as sea views. The unit offers 1 bed.
Providing free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as sea views.
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Classic Double Room with Two Double Beds and City View
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.
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Classic King Room with Harbour View - Club Lounge Access
Great location, bar & breakfast - service is AVERAGE
Large newly renovated rooms, bar is fabulous on the rooftop and the breakfast is great with lots of options. Fantastic central location for exploring tourist sites of Sydney.
The phone was broken in the room so I went to the concierge to organise a cot and room service for my young children. The concierge took the room service order, Room service took 45 mins, I called after 30 mins and it was clear my order was never properly logged. This was frustrating as it was dinner for our young kids, then when it arrived there were multiple mistakes and errors from being sent the wrong drink with room service to then receiving two of the same food orders although we only ordered one and then them having the nerve to charge for it! Check in took 30 mins with two young kids due to poor logistics of the reception desk and unclear queue lines. At breakfast twice I didnt receive an item Id ordered. First was my omelette which I didnt have energy to reorder as it was busy and I had a 2yo with me (IYKYK). Glasses werent replaced in the room after house keeping etc, just these little things add up over two nights stay which dampen the experience.
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Published on 04 Jan 2024
Amber
young couple
7.0
Good
Great location. Nice hotel, but overall, nothing really impressed me.
Comfy and spacious hotel room.
Impressive looking lobby area
Location
Decor was a bit bland.
I would have liked a breakfast dining alternative to the buffet breakfast ( I really dislike buffet dining), but also didn't want to eat in my room.
Overall nothing truly impressed me. I anticipated being impressed by this venue.
Published on 04 Jan 2024
Hong
family with young children
9.0
Superb
It was a great choice of location for fireworks.
Great location, great facilities!
Nothing I disliked about this property
Published on 02 Jan 2024
Sally
with friends
9.0
Superb
Amazing location and top quality stay
Amazing location and the building was beautiful. Breakfasts were delicious! Staff v helpful. Good value for money. It was 2 mins from circular quay.
It was hard to visit the rooftop bar and in fact we never went. Making it bookable for hotel guests is ridiculous.
Published on 01 Jan 2024
Cuauhtemoc
solo traveller
8.0
Very good
Nice hotel to visit Opera House
Very comfortable bed. Excellent location for gigs at the opera house
In general staff was amazing but I found this young blonde Australian receptionist slightly rude
Published on 01 Jan 2024
David
young couple
10.0
Exceptional
Absolutely brilliant.
Every single thing
Everything
Published on 31 Dec 2023
Natasha
family with young children
9.0
Superb
Always a pleasure to stay at Intercon Syd. Biggest asset is you staff, absolutely exceptional from the reception staff t
Great service
Clean
Renovated
Fluffy towels and comfy bed
All good
Published on 31 Dec 2023
Vartika
family with young children
5.0
Passable
Intercontinental : More miss than hit
Location is brilliant. Very central for walking and right next to Sydney Harbour
Laurence from Concierge desk, Roman at The Treasury and Priyank - Manager at The Conservatory were exceptionally helpful. Rest of the staff is very curt and quite cold.
Common amenities like lobby level bathrooms are filthy.
Carpet in rooms hasn't been vacuumed in months.
Generally, very poor maintenance overall.
Very long queues at breakfast. Poor selection of cheese and bread spreads.
Published on 30 Dec 2023
Barry
family with young children
10.0
Exceptional
Amazing couple of days with family and friends. Great staff with excellent levels of service. Will definitely be back.
Treasury bar with its nods back to its heritage.
Published on 29 Dec 2023
Emma
young couple
2.0
Very poor
We were supremely disappointed with our stay and will not be returning.
The rooms were clean
From start to finish our experience was less than satisfactory. The concierge took our bags and we asked that they be brought straight to our room as we had a wedding to attend and needed to get ready immediately. There was a mix up and after calling twice we had to go downstairs to retrieve them ourselves and ended up late for our event.
The rooftop area that is part of all of their marketing - Instagram, the images displayed on booking.com etc was not accessible unless you paid a cover charge or were an intercontinental club member. The rooftop area was part of the reason we had booked this hotel and this was not clear until arrival.
On return to our hotel we tried to close our automatic curtains which wouldnt join in the middle leaving a wide gap. This was unable to be rectified overnight and we had to attempt to close them with a clip.
We have stayed in four intercontinentals this year and this was by far the worst experience we have had.
All Facilities for InterContinental Sydney, an IHG Hotel
Category
Facilities
Business facilities
Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features
Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Hypoallergenic, Wardrobe or closet, Clothes rack, Seating Area, Safety deposit box, Ironing facilities, Heating, Socket near the bed, Heated pool, Air conditioning, Desk, Carpeted.
Food & Drink
Wine/champagne, Coffee machine, Special diet menus (on request), Kid meals, Room service, Refrigerator, Electric kettle, Restaurant, Minibar, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security
Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services
Valet parking, Invoice provided, Luggage storage, Concierge service, 24-hour front desk.
General
Parking, Private parking, Parking on site, WiFi available in all areas.
Physical distancing
Cashless payment available.
Entertainment and family services
Babysitting/child services.
Pool and wellness
Pool with view, Indoor pool (all year), Swimming Pool, Fitness centre, Fence around pool, Fitness, Indoor pool.
Transport
Accessible parking, Parking garage.
Outdoor & View
City view, Landmark view, View, Sea view, Garden view.
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