-only a minor, yet observation.
we ordered lunch at the bar and my husband asked for the wings which they didnt have and offered him chicken strips instead, but they put less strips on the plate than there would have been wings
-the bar near the pool was closed which we were really looking forward to. There was no atmosphere, no music nothing.
-most importantly, we had a leak in our bathroom and there was water making large puddles we call the reception and no one answered therefore resulted in managing the situation ourselves with the use of towels.
My 4 year old daughter slipped, fortunately didnt hurt herself too much. This was reported at checkout and the head of guest services responded with we cant offer you any compensation. You will need to complete a security incident document in with the security team and they will assess the situation.
Firstly I hadnt asked for compensation
Secondly i informed them of the situation so that no one else in that room woke up to water in there after we would have left, and the fact my daughter had fallen on the wet floor due to the leak. There was a lack of care in my opinion. We waited around for someone to come and take our statement, whom was a lovely individual but the overall flippant attitude by the manager really left a bad taste.
Ive not heard anything back from the resort or anyone on site and definitely wasnt even offered a free cup of tea for the inconvenience.
Therefore although beautiful we did leave feeling inconvenienced and neglected as the lady didnt even ask if my daughter was ok and not hurt. When in-fact she slipped on a floor with large puddles in the bathroom and did feel pain.
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