Kempinski Hotel Mall of the Emirates

The Kempinski is a shadow of itself. Sometimes when I read negative comments, I assume maybe the guest was just too fussy!! Well now Im that disappointed guest, now I know how it feels!!! On previous family holidays in Dubai, we had stayed at Raffles, Conrad, The Address, Grosvenor House, Four Seasons, all excellent choices. On this particular trip, We had earlier stayed at the Meydan for Christmas for 6 nights and decided to split our holiday into two. Spending the latter 6 nights at Kempinski over the new year. 5 of us in our group, hubby, my 17 year old daughter, 16 year old son and 12 year old son!! We were super excited to stay. From our check in though, I was disappointed and knew I had made a poor choice. Right from the reception!!!! Other guests in the reviews had praised the hotel for being luxurious/ grand etc!!! Was I at the wrong place??? Everything appeared bug standard!! We booked 2 deluxe suites on the executive lounge floor, 11th floor, you would expect that to be luxurious and all. But the rooms were much smaller than any hotel we have ever stayed in Dubia. Their Deluxe suite feels and looks like a European size type suite. Small. In Dubai, my experience has always been that their rooms are generous and spacious! Not at Kempinski!!!! The room smelt mouldy/ stuffy, I had to ask several times to get an air freshener humidifier installed in my suite so I could stay there! The furniture is basic, Im telling you, nothing luxurious! No fruits, chocolates, biscuits, nothing was ever left in our rooms, the entire 6 nights. Zero personal service. The breakfast service was a sham, our eggs, waffle and pancakes arrived after we had finished our breakfast. This was a daily occurrence at their main restaurant. By day 4, we decided to restrict ourselves to breakfast in the lounge since the main restaurant clearly werent coping well with full service.