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Hotel

Mercure Townsville

(3 kms from Castle Hill)

Ranked 10 out of 16 best hotels in townsville

7.8
(1274 reviews)

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Superior King Room

  • Max 2 Adults
    •

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    This stylish room features modern furnishings, a flat-screen TV, a desk and minibar. It includes an en suite bathroom and views of the pool or Lake Curralia.

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    Deluxe King Room

  • Max 2 Adults
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    This room includes a luxury king-sized bed, a spacious lounge and a private balcony with views of Lake Curralia.

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    Standard Queen Room

  • Max 2 Adults
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    Surrounded by lawns and tropical gardens, this modern room includes a queen-sized bed.

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    Standard Twin Room

  • Max 2 Adults
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    This spacious room offers a queen and a single bed. The room leads out on the spacious lawns and gardens of the hotel. You can open up the windows to take full advantage of the beautiful North Queensland weather.

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    Premium King Room

  • Max 2 Adults
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    This refurbished, spacious room includes a modern bathroom, unlimited free WiFi and a Bluetooth iPod docking station.

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    Family Room with Queen Bed

  • Max 4 Adults
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    This air-conditioned quadruple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with lake views. The unit has 3 beds.

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    Two-Bedroom Deluxe Bungalow

  • Max 4 Adults
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    The well-fitted kitchenette features a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with lake views. The unit offers 3 beds.

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    Deluxe Room with Two Queen Beds

  • Max 3 Adults
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    The unit offers 2 beds.

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    All Facilities for Mercure Townsville

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Activities Tennis equipment, Live sport events (broadcast), Tennis court.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Facilities for disabled guests, Wheelchair accessible, Non-smoking rooms, Designated smoking area, Lower bathroom sink.
    Safety features Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Accessibility Toilet with grab rails.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Shower, Toilet, Additional toilet.
    Room Amenities Sofa, Air conditioning, Wardrobe or closet, Desk, Private entrance, Shallow end, Carpeted, Seating Area, Iron, Safety deposit box, Fan, Tile/marble floor, Interconnected room(s) available, Ironing facilities, Heating, Socket near the bed.
    Food & Drink Wine/champagne, Dishwasher, Refrigerator, Electric kettle, Microwave, Vending machine (drinks), Kitchenware, Restaurant, Toaster, Stovetop, Breakfast in the room, Kitchenette, Vending machine (snacks), Packed lunches, Dining table, Fruits, Special diet menus (on request), Kid meals, Outdoor dining area, Outdoor furniture, Room service, Bar, Coffee house on site.
    Safety & security Smoke alarms, CCTV outside property, Security alarm, Fire extinguishers, CCTV in common areas.
    Services Free WiFi, WiFi, Internet services.
    Cleaning services Ironing service, Dry cleaning, Daily housekeeping, Laundry.
    Services & Extras Towels, Wake up service/Alarm clock, Key card access, Linen, Alarm clock, Wake-up service.
    Media & Technology Pay-per-view channels, Cable channels, iPod dock, TV, Radio, Laptop safe, Flat-screen TV.
    Common areas Sun terrace, Garden, Picnic area.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
    Reception services 24-hour front desk, Express check-in/check-out, Invoice provided, Luggage storage.
    Physical distancing Single-room air conditioning for guest accommodation, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    General Parking, Private parking, Free parking, Parking on site, WiFi available in all areas.
    Entertainment and family services Board games/puzzles.
    Pool and wellness Sun umbrellas, Outdoor pool (all year), Swimming pool toys, Kids' pool, Outdoor pool, Swimming pool, Swimming Pool, Fence around pool, Fitness, Salt-water pool, Sun loungers or beach chairs.
    Transport Accessible parking.
    Outdoor & View Pool view, Terrace, Patio, View, Lake view, Garden view, Balcony.

    Guest Ratings For This Property

    7.8
    Based on 1274 Reviews
    100% verified reviews

    Comfort

    8.24

    Cleanliness

    8.23

    Value For Money

    7.64

    Facilities

    8.09

    Reviewers Mention About Mercure Townsville

    Guests praised the Mercure Townsville for its excellent wedding coordination, clean cabins, efficient staff, and comfortable rooms. Some feedback included a suggestion for carports, slow restaurant s (Read More)ervice, and a lack of lighting for makeup application. Despite some minor issues, guests appreciated the great location, facilities, and friendly service. The hotel was described as an oasis with immaculate grounds and delicious food, with special mention of the attentive staff and vegan options available.

    Guest Reviews

    Jackie
    young couple
    6.0
    Pleasant
    Was good for the rate
    Breakfast was good but was dirty around the serving area
    The garbage around the resort piling up and birds ripping bags open

    Published on 01 Jan 2024

    Jezebel
    family with young children
    7.0
    Good
    Good
    Location

    Published on 31 Dec 2023

    Matthew
    young couple
    9.0
    Superb
    Superb
    Loved it all
    Curtains needed replacing.

    Published on 30 Dec 2023

    Aleisha
    family with young children
    5.0
    Passable
    Passable
    Location was great
    The pool was dirty. The foot paths were dirty.

    Published on 27 Dec 2023

    Jessica
    young couple
    7.0
    Good
    Overnight stay
    We were on and out for an overnight transit so didnt see much of the property but it was very clean and tidy. Pool looked great!
    Nothing comes to mind

    Published on 26 Dec 2023

    Robin
    young couple
    9.0
    Superb
    Enjoyable and convenient
    Position, staff available and friendly. 24 hour office. On-site restaurant excellent.
    Nothing

    Published on 23 Dec 2023

    Halen
    young couple
    8.0
    Very good
    Very good
    Not enough staff at the bar and limited drink choices

    Published on 23 Dec 2023

    Shahzad
    review category business travellers
    10.0
    Exceptional
    Superb
    Everything

    Published on 22 Dec 2023

    Mic
    solo traveller
    6.0
    Pleasant
    Overpriced
    Its position close to airport and the large swimming pool. 24 hour reception.
    The breakfast was very average.

    Published on 22 Dec 2023

    Lomano
    family with young children
    9.0
    Superb
    Great stay.
    Had to book in a day early. Staff very helpful and made our transition the next day from one room to another seamless.
    The rain. Too much

    Published on 20 Dec 2023

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