I was extremely dissatisfied with my stay at this 4-star hotel, which turned out to be my worst hotel experience. The receptionist at check-in was unwelcoming and discourteous. Despite having paid in full for five nights, I was unexpectedly charged a $400 guarantee, deviating from the typical practice of simply recording credit card details without actual charges. The check-out process was equally disappointing, with the staff member being impolite and dismissive, especially when I sought an explanation for the receipt.
Additionally, the hotel imposed a $25 daily fee at the time of reservation, providing a $25 daily coupon for expenses. However, this arrangement offered no refund for unused portions. In comparison to standard hotels where such a fee includes a complete buffet breakfast, here it barely covered a sandwich and coffee. Even spending it at the bar was inefficient, as a cocktail priced between $17-$19 meant the remaining balance was forfeited.
Furthermore, I was dismayed to find a post check-out charge of $14 for two bottles of refillable water, an amenity typically complimentary in other 4-star hotels. The absence of a desk and wardrobe in the room further detracted from the overall experience. Given these issues, I am firmly decided against staying at a Moxy hotel in the future!
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