Novotel Melbourne Central, Melbourne, Australia | Photos, Reviews & Deals @Holidify

About Novotel Melbourne Central

Located in the heart of Melbourne, the Novotel Melbourne Central offers a fantastic experience with its central location, convenient for exploring the city. The hotel provides clean and well-maintained rooms that offer peace and quiet. Amenities such as a fitness center, business center, and free Wi-Fi are offered for a comfortable stay. The hotel's convenient location allows easy access to shopping areas and public transport. Guests appreciate the spacious rooms and great service from the reception desk. Although parking is limited and comes at an additional cost, the hotel's location and amenities make up for it. Overall, the Novotel Melbourne Central is a great choice for a comfortable and convenient stay in Melbourne.

Top Facilities

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Check Room Options And Availability

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Deluxe Double Room with Two Double Beds

Max 4 Adults

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This Deluxe Double Room is spacious and features modern decor, a 55-inch Smart TV with Chromecast and a day bed for you to relax on. The room also includes a dining area.

Deluxe King Room

Max 2 Adults

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This Deluxe King Room is spacious and features modern decor, a 55-inch Smart TV with Chromecast and a day bed for you to relax on. The room also includes a dining area.

Superior King Room

Max 2 Adults

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This Superior King Room features modern decor, a rainfall shower in the private bathroom and a 55-inch Smart TV with Chromecast. A workspace and sofa are also included.

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Location & Nearby Places

Melbourne CBD (0.3 Km from city center)

399 Little Lonsdale Street

15 Nearby Attractions

Dandenong Ranges

0.3 km

Starward Distillery

0.5 km

Queen Victoria Market

0.6 km

Street Art at Centre Place

0.7 km

Flinders Lane

0.7 km

Flinders Street Station

0.9 km

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All Facilities for Novotel Melbourne Central

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Family rooms, Visual aids: Braille, Facilities for disabled guests, Higher level toilet, Wheelchair accessible, Non-smoking rooms, Lift, Non-smoking throughout.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by elevator, Emergency cord in bathroom, Toilet with grab rails, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Slippers, Shower, Toilet.
Room Amenities	Sofa, Soundproofing, Tumble dryer, Air conditioning, Wardrobe or closet, Clothes rack, Desk, Seating Area, Carpeted, Iron, Safety deposit box, Interconnected room(s) available, Ironing facilities, Heating, Socket near the bed, Pants press.
Food & Drink	Wine/champagne, Refrigerator, Electric kettle, Restaurant, Minibar, Kid-friendly buffet, Breakfast in the room, Special diet menus (on request), Room service, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security	Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
Services	Free WiFi, WiFi, Internet services.
Cleaning services	Daily housekeeping.
Services & Extras	Towels, Wake up service/Alarm clock, Key card access, Linen, Alarm clock, Wake-up service, Key access.
Media & Technology	Cable channels, iPod dock, TV, Radio, Laptop safe, Satellite channels, Flat-screen TV, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
Reception services	Concierge service, Valet parking, 24-hour front desk, Express check-in/check-out, Invoice provided, Private check-in/check-out, Luggage storage.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Parking, Parking on site, WiFi available in all areas.
Transport	Car hire, Parking garage, Shuttle service (additional charge), Shuttle service.
Pool and wellness	Fitness centre, Fitness.
Outdoor & View	City view.

Guest Ratings For This Property

8.4

Based on 1701 Reviews

100% verified reviews

Comfort

8.96

Cleanliness

8.9

Value For Money

8.27

Facilities

8.52

Guest Reviews

Tuan

family with young children

4.0

Disappointing

Privacy and Customer Service Disappointment

The location is absolutely fantastic, providing easy access to key attractions and making exploration of the city a breeze. The room itself was not only clean but also well-appointed, offering a comfortable and welcoming atmosphere. .

Firstly, the lack of a lock on the bathroom door was a major privacy concern. As a group of four people sharing a single room, the absence of this basic amenity significantly impacted our overall satisfaction. However, the real let down occurred when we encountered an unforeseen situation with our bookings. Due to strict annual leave policies at my wife's workplace, we had two reservations one in Dec 2023 and another in Jan 2024. Unfortunately, a cancellation mistake was made for the latter booking, a realization that dawned on us just 1.5 hours beyond the hotel's cancellation policy period. Upon contacting the hotel, the staff exhibited an astonishing lack of empathy and assistance. Referencing our recent visit in Dec 2023 or holding our Accor membership appeared insignificant to them. Their sole focus was on enforcing the cancellation policy, showing little regard for the unfortunate mistake and our attempts to rectify it. This experience has exposed a significant flaw in the hotel's customer service. It is disheartening to realize that their commitment to guests may only become apparent when issues arise.

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Published on 05 Jan 2024

Erwin

family with young children

8.0

Very good

Good location for relaxing/staying if you are attending an event or New Year. Good breakfast and friendly staff.

Published on 05 Jan 2024

Jennifer

family with young children

7.0

Good

We would stay there again.

Room was nice with comfy beds. The bathroom was very clean and the shower was just great. My granddaughter lost a soft toy and the staff were lovely. All the staff were nice and the concierge was more than helpful.

We stayed for 6 nights and it would have been nice to change the sheets at least once. The rooms were a little small for two adults and two children. You cant look out of the window without standing on the divan.

Published on 04 Jan 2024

Eddie

family with young children

7.0

Good

We made the best of the bad situation with our room not being available

Very friendly, great location and very presentable

They had a maintenance problem when we arrived and couldnt give our room we booked , so they gave us two separate rooms which split our family up . We intentionally booked a room with 2 big beds so we can stay together. It was extremely inconvenient

Published on 02 Jan 2024

Samantha

young couple

8.0

Very good

I lined up with everyone else to collect my car. I was told I need to go wait outside so I changed where I waited. Every other person was served (over 40 people) and I was the last waiting for my car. I only got my car after I went to staff and said excuse me Ive been waiting an hour, then they went and got it.

Published on 01 Jan 2024

Nicole

family with young children

9.0

Superb

No coffee pod machine in room Expensive

Published on 29 Dec 2023

Awatea

family with young children

10.0

Exceptional

Great Place to Stay

The location was close to all the places I wanted to be, yet tucked away enough from all the buzz of the city. Staff were very accommodating, super friendly and helpful. Room and view were great. Comfortable beds.

That my stay was too short.

Published on 28 Dec 2023

Kellie

family with young children

6.0

Pleasant

Convenient location and great stay

Location and facilities were great

Initial checkin was a shambles with big queues and staff taking a long time with each customer. They did apologise and give us a bottle of wine which was great, but I feel like their process needs improving (the same person checking people in was having to go and fetch stored bags). We checked in after 2pm and room wasn't ready.

Published on 26 Dec 2023