Rooms were close together in the end but only after complaining and requesting to speak with the manager. We also had an email confirming with our booking that the rooms would be together/interconnecting. Apparently there were not notes on file!
The beds were not made correctly, sheets did not fit the bed, No sheet at the feet end!!! Not hygienic at all. And my husband is 6'2" tall. That was horrible! Both 401 and 402 were made like this.
Floors weren't clean and there was hair on furniture. Room 401 could do with a big bleach clean in the shower. Also amenities were not replenished daily, eg toilet paper.
The TV didn't work in 401 on the first day/night. No one could explain why. We were told 'at least you have another room to watch the TV in' (not helpful!) On day 2, an engineer guy came to the room and found it had been unplugged! He literally fixed it in 2 mins.
Booking the restaurant for dinner was difficult. The hotel reception couldn't help and the App didn't work for us.. We tried to book over the phone twice but were told they just take walk ins. Well when we walked in at 6.45pm we were told there was no availability until 8pm! Not what you want to hear when you have children and experienced all these other issues. After expressing our disappointment once again, a table was finally found and things improved.
(Read More)
See all hotels in Sydney
