On our arrival , the hotel was dated and the staff were immediately difficult. When paying for the room , their card machine failed halfway through the transaction; causing the hotel to demand I pay again.
To explain this fully, I have later been advised that the card machine was faulty - and that it was the hotels fault and not mine . This however , was not portrayed at the time , where I got blamed and berated for not paying - Infront of numerous other guests and staff. I advised the money had been taken from my account , to which point the staff took my phone - and photos of my online bank . I protested this with no success.
This was just the start of it , this happened again on two occasions where they demanded I paid - and when I did , yet another transaction was completed on my side but their machine conveniently broke again.
I was shocked to see they kept using the same machine - despite being told it wasnt functioning - and they kept blaming me - the user - causing both embarrassment and frustration.
To make matters worse again, I emailed management who said a phrase similar to sorry , we hope you will stay again
This is the first hotel I have ever thought of walking out of mid stay.
The management in this hotel are both rude and useless , along with the accounting staff at the front desk .
I am still waiting on a response from the management .. and as such I wouldnt advise anyone to stay at this location .
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