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About Pullman Auckland Hotel & Apartments
The Pullman Auckland Hotel & Apartments in Auckland offers its guests a range of fantastic amenities and services. The hotel has a convenient location, easily accessible by foot, car, or public t (Read More)ransport. It provides both paid and free parking options near Albert Park. The hotel boasts a good ambiance and is well-managed. The spacious rooms come equipped with great amenities, and there are excellent facilities such as a sauna, spa, fitness center, and heated pool. The on-site restaurant and bar offer delicious food and drinks, and the concierge service is top-notch. Overall, it is a great choice for a pleasant stay in Auckland.
This air-conditioned room features tea/coffee making facilities, flat-screen TV with satellite channels, and en suite bathroom with shower or bath. Wired Internet is available for an additional charge.
This air-conditioned suite features a separate bedroom with flat-screen TV. The lounge area features a flat-screen TV. There is a fully equipped kitchen with a dishwasher, oven and microwave. There is an outdoor balcony with a seating area. Wired Internet is available for an additional charge.
This air-conditioned room features a refrigerator, tea/coffee making facilities and a flat-screen TV with satellite channels. Wired Internet is available for an additional charge.
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 1 bed.
Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as sea views.
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, executive lounge access, a seating area as well as sea views. The unit offers 1 bed.
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.
A kitchen fitted with a refrigerator, a dishwasher and kitchenware is available for cooking and storing food. The spacious apartment features air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom boasting a bath or a shower.
Featuring free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned suite features a flat-screen TV with satellite channels, a coffee machine, a wardrobe, a safe deposit box as well as city views.
Bathroom was tight, carpet near the aircon unit was wet during the duration of our stay, water in the pool was not heated and the pool was not well kept
Published on 05 Jan 2024
Rizwan
family with young children
1.0
Bad
Bad
Basically nothing about these two nights we're enjoyable. It was my wedding anniversary and they made a joke of my entire 2 night trip there
The morning, afternoon and night Manager with the exception of Julian, through my 2 nights of stay were so rude and unfriendly and they should really not be working in hospitality sector, especially as managers. The east Indian female manager of late hours shift is seriously very slow, uninformed, and completely lies through her teeth. The asian male manager basically called me a liar even though it was him and his staff that made a mistake, and then when I asked him to email me exactly what he said for transparency reasons, he started to retract his words in front of another employee. I was so frustrated that I left and he threw my food away from the front reception. The hotel staff is seriously slow. I paid over $400 per night and informed them this was my wedding anniversary and even then they did not have the audacity to help effectively and efficiently. I also told them we are tourists visiting the country for the first time; even then they did not have the decency to show a good side of NZ hospitality. It's unbelievable. From dirty towels upon our entry, to unwashed and unclean room, to late response, to broken tiles, to bad bad bad breakfast that we paid for, this hotel should not be a status of hotel..this is worse than a forbidden forsaken motel found in the the most eerie locations of war torn zones. It's that bad.
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Published on 05 Jan 2024
Jessica
young couple
7.0
Good
Good
Staff were very welcoming and helpful. Downstairs bar was very good and the buffet breakfast was absolutely delicious.
The room was quite average and outdated for the price. The bathroom is not included in that statement.
Published on 03 Jan 2024
Khanya
family with young children
8.0
Very good
Great getaway before the new year! Loved the pool and the spacious room + comfy bed. Thank you!
It was clean & spacious!
The bathroom was a little outdated compared to the hotel as a whole. Also the room service food was below average, very disappointing.
Published on 03 Jan 2024
Kimberley
young couple
8.0
Very good
Very good
Bed was lovely and comfortable
Top of a hill, bit of a walk to Auckland CBD
Published on 03 Jan 2024
Jan
young couple
4.0
Disappointing
Major disappointment for 5-stars
Great breakfast selection. Very good bed, and a great location.
Hotel does not deserve 5 stars, but is more like a 3 star hotel. It simply does not have the required service level for 5 stars.
Issues:
- Bathroom countertop was not cleaned, and contained soap bottle bottom soap leftover prints.
- There was a dirty spoon in our fridge.
- And the biggest disappointment was the 50 NZD valet parking. We had to wait 30 minutes for the car, abd reminded the head of the valet parking 3 times. Somehow he was not able to organize a first in first out queue system. I am expecting my money back!!
- Breakfast room is too noisy. It feels more like a canteen then 5-star relaxed breakfast. The food and selection was great though.
I am not very critical, but this was very far below my expectations. Now I am curious how their after sales service is.
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Published on 03 Jan 2024
Ricky
young couple
9.0
Superb
lovely break in good hotel with great staff and facilities
apartment was great, staff at the hotel were lovely and very polite.
the gym was really well equipped
The Pullman is set on top of a pretty steep hill and although its a nice stroll down to the CBD its a bit of a hike to get back. Ubers are good in Auckland but elderly people could definitely find the hills hard going.
The pool although absolutely lovely got very busy and noisy with families with children. its a great area but not always peaceful or relaxing.
Published on 02 Jan 2024
Chloe
young couple
10.0
Exceptional
Exceptional
Spacious rooms. Comfortable beds. Loved the size of the pool, the hot tub and steam room. Great location.
Published on 02 Jan 2024
Mariana
young couple
8.0
Very good
Awesome
Was nice and clean
Valet parking would much rather get my car self so I can come and go easier instead of waiting
Published on 02 Jan 2024
Anthony
young couple
8.0
Very good
The stay was fine and the people were really friendly - the lack of wifi in the room is unacceptable.
Nicely appointed hotel with great beds and beautiful linens.
The breakfast is of high quality but the organisation of the buffet and tables is frantic. It created a very stressful start to the day.
Wifi did not work in room 500 and there was t any explanation given
All Facilities for Pullman Auckland Hotel & Apartments
Category
Facilities
Activities
Live music/performance, Cycling, Live sport events (broadcast), Happy hour.
Business facilities
Meeting/banquet facilities.
Cleanliness & disinfecting
Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features
Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Miscellaneous
Non-smoking rooms, Non-smoking throughout, Family rooms, Facilities for disabled guests, Lift, Designated smoking area.
Accessibility
Upper floors accessible by elevator, Entire unit wheelchair accessible.
Sofa, Sofa bed, Wardrobe or closet, Seating Area, Iron, Safety deposit box, Interconnected room(s) available, Ironing facilities, Heating, Socket near the bed, Heated pool, Air conditioning, Pool cover, Desk, Shallow end, Carpeted.
Food & Drink
Wine/champagne, Kitchenware, Stovetop, Breakfast in the room, Kitchenette, Oven, Coffee machine, Special diet menus (on request), Dining area, Room service, Dishwasher, Refrigerator, Electric kettle, Snack bar, Microwave, Restaurant, Toaster, Kitchen, Dining table, Fruits, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security
Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services
Valet parking, Invoice provided, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out.
General
Parking, Private parking, Parking on site.
Physical distancing
Cashless payment available.
Pool and wellness
Sun umbrellas, Steam room, Swimming pool toys, Massage, Beauty Services, Indoor pool (all year), Spa/wellness packages, Body scrub, Spa lounge/relaxation area, Yoga classes, Swimming pool, Body wrap, Swimming Pool, Fitness centre, Fitness classes, Fitness, Facial treatments, Spa facilities, Manicure, Personal trainer, Fitness/spa locker rooms, Hot tub/Jacuzzi, Indoor pool (seasonal), Body treatments, Pedicure, Spa and wellness centre, Indoor pool, Sun loungers or beach chairs.
Transport
Shuttle service (additional charge), Shuttle service, Accessible parking.
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