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About JW Marriott Auckland
JW Marriott Auckland is a centrally located hotel in Sky City that offers top-notch services and amenities. The staff provides excellent service and assists guests with their needs. The hotel offers (Read More)parking, a restaurant, a bar, a sauna, a fitness center, a business center, laundry, and dry cleaning services. There is also a lift, safety deposit box, valet parking, hot tub/Jacuzzi, luggage storage, free WiFi, and air conditioning. Nearby landmarks include shops and attractions, making it convenient for guests to explore the city. The hotel is highly praised by guests for its exceptional service, beautiful rooms, comfortable beds, delicious breakfast, and peaceful atmosphere.
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.
Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views.
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
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Premium Double Room with Two Double Beds - Upper Floor
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
Providing free toiletries and bathrobes, this apartment includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned apartment provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views.
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One-Bedroom Presidential King Suite with Sky Tower View
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
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Superior Double Room with Two Double Beds and City View
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as garden views. The unit has 1 bed.
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 2 beds.
The staff at the counter realised it was my birthday and were very lovely saying happy birthday with huge smiles and a lot of chocolate ;)
Published on 03 Jan 2024
Vs
family with young children
8.0
Very good
Very good
Facilities were good
1. Food not great.
2. Lot of dust in restaurant Area.
3. No complimentary parking. Paying for a 5 star should have come with a parking. Can't expect to pay extra for everything when u have already spend a lot on rooms
Published on 29 Dec 2023
Paul
young couple
8.0
Very good
I had been looking forward to this stay for a number of months.. but the room was a disappointment.
The staff , the hospitality, the restaurant were all excellent
the room we had (a Junior Suite - room 601) was tired and could use some serious loving to bring it up to a standard which equated to the room rate charged. for example the left hand door on the cabinet (under the TV in the lounge area) was off its hinges and only remained inplace because it was jammed into the gap.. all of the wardrobe doors were badly scratched by either finger nails of rings on fingers... either way the wood work was gouged by these scratches so it has been an on going problem for some time that has never been addressed. The furniture in the lounge was tired and looked like it had passed it use by date some years ago,,, if it was my hotel I would be closing this room off and putting it on the maintenance list.
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Published on 26 Dec 2023
Rahul
review category business travellers
10.0
Exceptional
Home away from Home
Ambience, staff
Nothing to complain about
Published on 23 Dec 2023
Faysophie
family with young children
4.0
Disappointing
Lost item never returned
The hotel was clean and the room was big
Unfortunately, I left behind a purse that had irreplaceable items in it and the staff, while friendly, were absolutely no help at all. They couldn't even find my booking for reference. I was passed around with very little guidance and my purse is still missing or stolen. I'm very disappointed and frustrated. Based off this experience, I do not rate the hotel
Published on 23 Dec 2023
Geraldine
young couple
7.0
Good
Will re consider
Location
Poor cupboard space not restaurants except Buffett
Published on 15 Dec 2023
Jamie
solo traveller
7.0
Good
Overall it was a pleasant stay for the short time I was there.
I booked the hotel for the location
The rate as I was a local from Waiheke and needed a room for the night.
Published on 06 Dec 2023
Glenn
group
8.0
Very good
Very good
Stay here often always good
A bit of confusion with counter staff and have been overcharged $70 when told the valet parking had it been charged when it had so need a $70 refund
Published on 03 Dec 2023
Emily
review category business travellers
3.0
Poor
Not going back.
Poor welcome. Dreadful room service - no one seemed to know what was on the menu. Food was over priced and descriptions inaccurate. Fire alarm went off for 30 mins at 4am with no acknowledgment/ follow up or explanation the next day. Housekeeping didnt come until past 5.30pm despite being out from 8am. Pool is tiny.
Published on 26 Nov 2023
Denise
review category business travellers
8.0
Very good
Great hotel for a quick stay in the city
Location is excellent for the viaduct and shopping.
Staff super friendly and helpful.
Live music/performance, Live sport events (broadcast), Happy hour.
Business facilities
Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting
Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features
Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Miscellaneous
Non-smoking throughout, Facilities for disabled guests, Lift.
Wardrobe or closet, Clothes rack, Iron, Safety deposit box, Heating, Heated pool, Air conditioning, Desk, Carpeted.
Food & Drink
Wine/champagne, Kid-friendly buffet, Breakfast in the room, Packed lunches, Coffee machine, Special diet menus (on request), Kid meals, Room service, Refrigerator, Electric kettle, Restaurant, Minibar, Fruits, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security
Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services
Valet parking, Invoice provided, Tour desk, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
Physical distancing
Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed.
General
Parking, Private parking, Parking on site, WiFi available in all areas.
Entertainment and family services
Babysitting/child services.
Pool and wellness
Steam room, Pool with view, Indoor pool (all year), Swimming pool, Swimming Pool, Fitness centre, Fitness, Hot tub/Jacuzzi, Indoor pool.
Transport
Accessible parking, Public transport tickets, Parking garage.
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