Being someone who visits hotels very frequently, i was honestly disappointed with Tamassa Hotel.
Very poor customer service in restaurants, often neglected and talked to properly by staffs. We paid over 150 EUR for an all inclusive package and all we had in our minibar was a 2 beers and 2 soft drinks, which the hotel must have paid less than 2-3 EUR.
No snacks were provided in our minibar, a first for me in my life, never seen this in any other hotel so far.
Rooms and furniture are very old, dirty and outdated, and badly needs renovation.
Bathtub in the room does not have a stopper and hence cannot be used to relax.
Food was okay but definitely not worth the price we paid.
On top, basic necessities, shampoo and body lotion was not provided at all, hotel said only soap is provided, which is a first for me taking into account all the hotels ive been to around Mauritius and overseas.
Its a shame for such a hotel to form part of LUX Collective.
DENITELY NOT RECOMMENDED.
For the price paid, you will get better hotels of Constance Group or Beachcomber.
Management need to open their eyes amd see how this hotel is being managed.
If maintained properly, it would be a gorgeous hotel.
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