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The Chateau Spa & Wellness Resort

Theme Park Hotel (6 kms from Genting Highlands Premium Outlets)
KM48,Persimpangan Bertingkat . Lebuhraya Karak,

Ranked 10 out of 26

8.3
945 reviews

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Room Types Available

Two-Bedroom Suite
  • Max 4 Adults
    •

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    Well-appointed with wooden furniture, this spacious suite has separate seating and dining areas. Guests enjoy the lush greenery from the large windows and daily turndown service. The marble bathroom includes a bath and premium toiletries.

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    Three-Bedroom Suite
  • Max 6 Adults
    •
  • 1 Photo available
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    Offering more space, this suite is elegantly decorated with large sofa set and plush dining chairs. It features bio-degradable amenities and organic coffee/tea. Guests enjoy daily turndown service. The marble bathroom has premium toiletries and a bath overlooking the forest.

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    Deluxe Double or Twin Room
  • Max 2 Adults
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    Elegantly decorated, this air-conditioned room is fitted with a king bed or 2 single beds and a flat-screen TV. Organic coffee/tea and a minibar are available. The en suite bathroom comes with a hairdryer and premium toiletries.

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    Deluxe Twin Room
  • Max 2 Adults
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    Suitable for 2 persons, this elegant room comes organic coffee/tea and a flat-screen TV. Bio-degradable amenities are provided. The en suite bathroom is fitted with premium toiletries.

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    Premier Twin Room
  • Max 2 Adults
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    Contemporary designed, this room is appointed with 2 single beds and bio-degradable amenities. Organic coffee/tea and a minibar are available. Premium toiletries are provided in the en suite bathroom.

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    Premier King Room
  • Max 2 Adults
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    This 35 sqm room is decorated with warm colors and a flat-screen TV. Bio-degradable amenities are provided. Shower facilities are included in the en suite bathroom.

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    One-Bedroom Suite
  • Max 2 Adults
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    Overlooking the forest, this spacious suite features a living area with a large sofa and a flat-screen TV. Organic coffee/tea and bio-degradable amenities are provided. The en suite bathroom includes a bath and premium toiletries.

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    Noble Suite King Bed
  • Max 2 Adults
    •
  • 4 Photos available
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    This 88 sqm suite is decorated with elegant furnishings and bio-degradable amenities. It is fitted with 2 flat-screen TVs, a spacious living area and organic coffee/tea. The large marble bathroom comes with premium toiletries and a bath overlooking the forest.

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    Noble Suite Twin Bed
  • Max 2 Adults
    •
  • 5 Photos available
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    The spacious suite features air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV. The unit has 2 beds.

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    Family Suite
  • Max 4 Adults
    •

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    Featuring free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned family room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as pool views. The unit has 3 beds.

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    Staycation deal with early check in 1pm - Deluxe Double or Twin Room
  • Max 2 Adults
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    The Chateau Spa & Wellness Resort is featured in

    Guest Ratings For This Property

    8.3
    Based on 945 Reviews
    100% verified reviews

    Comfort

    8.81

    Cleanliness

    8.75

    Value For Money

    7.99

    Facilities

    8.22

    Reviewers Mention About The Chateau Spa & Wellness Resort

    The Chateau Spa & Wellness Resort received highly positive reviews. Guests admired the beauty of the castle-like property and found the staff to be friendly, helpful, and accommodating. The rooms wer (Read More)e clean and well-appointed, and the bed was comfortable. The hotel went above and beyond to make special occasions memorable by providing surprise decorations and cakes. The surrounding environment was peaceful and offered beautiful scenery. However, there were minor issues with checking in and communication with restaurant staff. Overall, the stay was enjoyable and highly recommended.

    Guest Reviews

    Bairave
    family with young children
    8.0
    Very good
    Good stay overall, thank you Chateau!
    The staff were super friendly and helpful. I really liked the ambience of the place, very calm and relaxing. Check in and check out was smooth.
    The window panel and railing, the table top, inside cupboard were all dusty, I could see the dust layer. I started sneezing the moment I hit that bed nearest to the window. It looked like the room was not used and cleaned for a long time perhaps. Breakfast menu could be improved to include more items, and its taste.

    Published on 04 Jan 2024

    Ibrahim
    family with young children
    9.0
    Superb
    It was a nice experience and glad to be there for our short getaway.
    The environment was nice. Staff was very friendly and welcoming. Security is good. Hi-tea was fantastic. Relaxing coz its not very crowded.
    The pool can be better.

    Published on 03 Jan 2024

    Anuar
    young couple
    8.0
    Very good
    It's was a good outing and short break for my wife and I. Enjoyed it.
    The weather, staff ever very nice.
    some waitress/ waiters were not that well trained yet maybe they were new.

    Published on 02 Jan 2024

    Tuck
    family with young children
    9.0
    Superb
    A truly sensational getaway option that is not too far from KL.
    The comfort of the room and the surrounding environment that is quiet and tranquil. The entire resort were well maintained . A truly great getaway.
    Staffs were not really well trained. Some staffs (with christmas attire) were standing at the counter but couldnt answer guest's enquiry. Staffs were served at the christmas dinner were not well managed.

    Published on 02 Jan 2024

    Rockytiger
    with friends
    10.0
    Exceptional
    LUXURY EUROPEAN CITADEL
    The location up mountain and the view of Chateau and the natural you feel you are in Europe,The room nice view see swimming pool and mountains very comfortable and contain on everything you need , The food was perfect dinner buffet and Breakfast buffet have everything Bakery , Salads , Fruits , Smoked Salmon , Appetisers , Canaps, Lamb, Beef many varieties , Friendly staffs all of them smile and welcome you start from the guard till the Manager,You have to pay 200 RM as deposit will return to you upon check out and 3 RM Tax .
    My Room 218 when checked in have problem in Aircondition dropped water the maintenance fixed already but before make check out happens again please fix it for the next client , Swimming pool need maintenance because some ceramics floor broken.

    Published on 01 Jan 2024

    Nicole
    family with young children
    9.0
    Superb
    Superb
    The hotel is clean and staff is friendly
    Very limited food choices. Only 1 restaurant is open .

    Published on 27 Dec 2023

    A
    family with young children
    3.0
    Poor
    Poor
    Nothing
    Almost everything

    Published on 26 Dec 2023

    Intan
    family with young children
    8.0
    Very good
    Nice stay, excellent staffs
    Comfortable room
    Foods did not reflect 5 stars status

    Published on 26 Dec 2023

    Arul
    family with young children
    7.0
    Good
    Overall the stay was good, just a pity about the lunch experience.
    Breakfast was good, the room was clean and cozy. The shower was very good as well with nice hot water and high pressure.
    Had lunch at the restaurant and the burger we ordered was a disappointment. At first, the beef was overcooked and too tough and chewy, so we informed the waiter and he said he will get the chef to prepare a new one. But the second was even worst as the beef was totally undercooked and cold. We just gave up and didn't eat it at the end.

    Published on 26 Dec 2023

    Muthya
    family with young children
    6.0
    Pleasant
    You can stay here for one night
    The room and the amenities was good .
    Food is not good . They had very few Vegetarian options.

    Published on 26 Dec 2023

    Location & Nearby Places

    Theme Park Hotel (5.6 Km from city center)

    KM48,Persimpangan Bertingkat . Lebuhraya Karak,

    10 Nearby Attractions

    Sky Avenue Genting

    5.3 km

    Awana Horse Ranch

    5.4 km

    Arena of Stars Genting

    5.4 km

    Skytropolis Funland

    5.4 km

    Genting Casino

    5.5 km

    Chin Swee Caves Temple

    5.8 km

    Awana SkyWay

    6.2 km

    Genting Skyway

    6.2 km

    Gohtong Jaya

    7.8 km

    Genting Strawberry Leisure Farm

    8.0 km

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    Top Facilities

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    bar

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    All Facilities for The Chateau Spa & Wellness Resort

    Category Facilities
    Business facilities Meeting/banquet facilities.
    Activities Billiards, Walking tours, Darts, Themed dinner nights.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Safety features Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Face masks for guests available, Process in place to check health of guests, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Miscellaneous Non-smoking rooms, Family rooms, Facilities for disabled guests, Wheelchair accessible, Lift, Designated smoking area.
    Accessibility Upper floors accessible by elevator, Toilet with grab rails.
    Bathroom Private bathroom, Bath or shower, Toilet paper, Slippers, Bidet, Free toiletries, Hairdryer, Sauna, Bath, Shower, Toilet, Bathrobe.
    Room Amenities Sofa, Wardrobe or closet, Dressing room, Seating Area, Iron, Safety deposit box, Interconnected room(s) available, Ironing facilities, Hardwood or parquet floors, Air conditioning, Desk, Carpeted, Fan.
    Food & Drink Wine/champagne, Breakfast in the room, Packed lunches, Special diet menus (on request), Kid meals, Room service, Electric kettle, Restaurant, Minibar, Fruits, Outdoor furniture, Tea/Coffee maker, Bar.
    Safety & security Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
    Services Internet services, Free WiFi, WiFi.
    Cleaning services Dry cleaning, Daily housekeeping, Ironing service, Laundry.
    Services & Extras Towels, Key card access, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service.
    Media & Technology DVD player, Satellite channels, Flat-screen TV, Telephone, Cable channels, TV.
    Common areas Sun terrace, Games room, Garden, Chapel/shrine.
    Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
    Reception services Valet parking, Invoice provided, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed.
    General Parking, Private parking, Parking on site, Free parking, WiFi available in all areas.
    Entertainment and family services Karaoke, Board games/puzzles, Babysitting/child services.
    Pool and wellness Outdoor pool (all year), Steam room, Massage, Kids' pool, Beauty Services, Pool with view, Spa/wellness packages, Body scrub, Spa lounge/relaxation area, Swimming pool, Foot massage, Body wrap, Swimming Pool, Fitness centre, Fitness, Facial treatments, Spa facilities, Outdoor pool, Manicure, Back massage, Hot tub/Jacuzzi, Couples massage, Neck massage, Body treatments, Head massage, Pedicure, Spa and wellness centre, Full body massage, Hand massage, Sun loungers or beach chairs.
    Transport Shuttle service, Shuttle service (free), Accessible parking.
    Outdoor & View Terrace, Pool view, Mountain view, View.

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