They put me in a room that looked clean but the complementary bottle of wine was half drunk, the sheets had wine stains and they had obviously been slept in (visible hair and eyelashes). I asked for fresh sheets and was put in a different room of lesser value and told to leave my things in that one. Took my bag because I needed clothes for the morning and my purse because of valuables. I left cookies my father had brought 2,000 miles as a Christmas present. The next morning I was told there was maintenance in the original room but they would put me in another but I would have to wait until 2.
I walked around and went sightseeing in the rain, came back wet as a dog at 2:30 and was put in a room that was of less quality than the original room. I asked about the cookies and they had thrown them away. I asked about the original room and they had put someone else in it. I asked to cancel my reservation and they told me that they wouldnt refund me the second night even though I only had access to that room for an hour at that point. All I wanted was fresh sheets and even offered to put them on myself and was treated like I was crazy for being upset about being shuffled to three different rooms in under 24hrs. All for asking for a sheets that hadnt been slept in for an hour. They offered me 10% off.
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