Listed as a 5 star, but its barely worth any rating at all!
We arrived at the hotel and werent even acknowledged by the reception team, we eventually got checked in and taken up to our room. We had booked one room for 3 people and had requested an additional bed during the booking process.
When we got up to our room, we saw that there was a soiled mattress leaning against the window, I asked the porter where the additional bed is and he pointed at the mattress! I was absolutely stunned, we were expected to sleep on a soiled mattress in a 5 STAR HOTEL?!
I told the porters to immediately remove the mattress and arrange for the extra bed to be brought up to our room.
A few minutes later, the porters came back with a metal frame that looked like it had been picked up from the dump down the road! The frame was falling apart and was covered in dirt and cobwebs. I told the porters to leave the room with this bed immediately, and asked for them to send a manager up!
Whilst waiting for the manager I went to wash my hands in our bathroom basin, before I knew it my feet were soaked! The basin was leaking!
The manager came up to the room and was unable to offer me a solution to our bed situation.
The regional sales manager of the hotel chain happened to be at the hotel at this point and he came to see us and assist us. He told us that they dont have additional beds, I asked why my booking was accepted if they couldnt accommodate us, unfortunately he didnt have an answer for me.
I told him that the only solution is to offer us an additional room free of charge, and he agreed. However, the problems didnt end there! The bathrooms looked ok on the offset, however this was not the case! The shower was leaking from around 10 others places and there was more water shooting out from the top of the shower head then the actual shower! The toilet flush button jammed every time we used it!
The issues are endless!
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