We felt disappointed and cheated with this hotel experience. Do not book any extras with this hotel! They RIP YOU OFF with taxis/trips in a huge way! Though the room was nice - I found them dishonest, untrustworthy and out to take advantage and CON you out of money. It did not make for an overall positive experience.
We were 3 adults, booked a trip to the Taj Mahal and it cost us 13,000r (130). The driver Bobby was lovely. However that was all we got for our money (a taxi that would normally cost 5 or 6000r. Our tour guide never showed up and we were given a random guy we think might have been found of the street. He told us not to tell anyone we were with him and had forgotten his ID badge at home. He had little to no knowledge of the Taj Mahal. No information was given by the hotel about the extra fees for entrance and other things inside the taj. When I spoke to Amar from the hotel on the phone that evening he said he would return 1000r for the tour guide issue. I asked where the rest of our money had gone and he said on petrol and toll fees - this accounted for 1 to 2000r. So approximately 6000r (60) was unaccounted for - clearly a huge profit for the DECEPTION, POOR QUALITY SERVICE and LIES we had been told.
Furthermore, Transfer from the hotel costs normally 400-500 rupees, they charge 1500 (and in low quality transport compared to a normal modern taxi with air con). I was ok with this at first for the convenience but on top of the Taj Mahal problems, another example of them trying to rip people off.
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