The Star Grand at The Star Gold Coast, Surfers Paradise

About The Star Grand at The Star Gold Coast

The Star Grand at The Star Gold Coast in Surfers Paradise offers a range of amenities including parking, a restaurant, bar, fitness center, a garden, a business center, laundry, and dry cleaning. Guests can also enjoy an outdoor pool. The hotel is located near famous landmarks such as the Pacific Fair, Dracula's, and Broadbeach restaurants, with the beach just a short distance away. Positive reviews mention the comfortable rooms, impressive facilities, beautiful surroundings, and memorable events. Guests rave about the delicious food at the Harvest buffet and the stunning views from Nineteen restaurants. There are a variety of dining options nearby, as well as easy access to transportation.

Top Facilities

parking

bar

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Check Room Options And Availability

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Club Suite

Max 2 Adults

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Located on floors 14 to 17, these lavish suites feature open plan living, complete with a bar and private balcony.

King Terrace Suite

Max 2 Adults

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Located on floors 18 and above, the refurbished king terrace suites feature breathtaking views of the Gold Coast skyline. The suite features WiFi access, luxurious bedding and pillows, in-room safe and Appelles bath amenities. The bathroom has a bath and a dual rain showerhead/handheld shower.

Ocean Terrace Suite

Max 2 Adults

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Located on floors 18 to 20, the ocean terrace suites feature stunning views of the Gold Coast, to the east along the Coolangatta coastline or north towards the Surfers Paradise skyline. These stylishly appointed rooms feature an open-plan lounge area complete with private bar, as well as spacious, private sun terraces. It offers WiFi access, luxurious bedding and pillows, in-room safe and Appelles bath amenities. The bathroom has a spa bath and a dual rain showerhead/handheld shower.

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All Facilities for The Star Grand at The Star Gold Coast

Category	Facilities
Activities	Live music/performance, Live sport events (broadcast), Movie nights, Golf course (within 3 km).
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines.
Safety features	Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Miscellaneous	Non-smoking rooms, Non-smoking throughout, Facilities for disabled guests, Higher level toilet, Wheelchair accessible, Lift, Designated smoking area.
Accessibility	Upper floors accessible by elevator, Toilet with grab rails.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Additional bathroom, Slippers, Bidet, Additional toilet, Spa bath, Free toiletries, Hairdryer, Bath, Shower, Toilet, Bathrobe.
Room Amenities	Hypoallergenic, Wardrobe or closet, Dressing room, Clothes rack, Seating Area, Iron, Safety deposit box, Interconnected room(s) available, Ironing facilities, Heating, Socket near the bed, Air conditioning, Desk, Carpeted, Hot tub.
Food & Drink	Wine/champagne, Breakfast in the room, Kitchenette, Coffee machine, Special diet menus (on request), Kid meals, Dining area, Outdoor dining area, Room service, Refrigerator, Electric kettle, Snack bar, Microwave, Vending machine (drinks), Restaurant, Dining table, Fruits, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
Services	Internet services, Free WiFi, WiFi.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Key card access, Linen, Wake-up service.
Media & Technology	Laptop safe, Flat-screen TV, Telephone, Cable channels, TV.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Common areas	Garden.
Reception services	Valet parking, ATM/cash machine on site, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
General	Parking, Parking on site, WiFi available in all areas.
Physical distancing	Physical distancing rules followed.
Entertainment and family services	Evening entertainment, Casino.
Pool and wellness	Sun umbrellas, Spa lounge/relaxation area, Swimming Pool, Fitness centre, Foot bath, Outdoor pool, Fitness/spa locker rooms, Sun loungers or beach chairs.
Transport	Accessible parking, Parking garage.
Outdoor & View	Terrace, Patio, River view, City view, Pool view, Mountain view, View, Sea view, Balcony.

Guest Ratings For This Property

8.3

Based on 5827 Reviews

100% verified reviews

Comfort

8.83

Cleanliness

8.84

Value For Money

7.83

Facilities

8.56

Guest Reviews

Carla

family with young children

5.0

Passable

Options for eating

The rooms were not clean. The housekeeping missed towels, replacement of bath wash and one day just did not clean our room at all. The floor was not vaccumed for the entire stay. Extremely disappointing

Published on 05 Jan 2024

Phil

young couple

4.0

Disappointing

Disappointing and not worth the money

Location

Took far too long to check in. Not enough staff. Went to bar 19 but it had already closed (before 10.30pm). Staff member in casino was rude to my wife for no reason. Mix up with car parking so delayed exit. Over priced and overrated

Published on 04 Jan 2024

Severine

young couple

10.0

Exceptional

The hotel is beautiful Everything that we wanted was within arm's reach

Published on 04 Jan 2024

Sara

family with young children

10.0

Exceptional

My kids loved it

Flash

Not fussy

Published on 04 Jan 2024

Rossa

group

9.0

Superb

I think one of the pools could be adult only there was lots of children hard to relax

Published on 04 Jan 2024

Mikhaela

family with young children

8.0

Very good

No bathrobes as it stated in booking.

Published on 04 Jan 2024

Vicky

with friends

2.0

Very poor

Terrible staff, terrible service but rooms are nice.

Room was lovely and spacious and very clean.

Staff were rude and unhelpful. We were ignored by bar staff. Inconsistent information was provided about guest parking. Ordering drinks from one area and then having to collect from another rather than providing table service (its. 5* hotel after all). Check in was from 3pm but our room was not available until after 6pm. Hotel WiFi was terrible and it was sometimes not possible to access the hotel website. None of the restaurant telephone numbers were in service. Not enough cups and glasses in a room for four people. The advertised events were not actually running.

Published on 04 Jan 2024

Payal

family with young children

1.0

Bad

Will not recommend this hotel

Location was the only good thing about the property barring that there was nothing good about it .

The staff the hotel was extremely uncooperative and non compromising We being a family were not given rooms together. Room service was pathetic . It took them 3-4 hours to just get some towels to our rooms We were denied bottles of water We were charged for parking when we were eligible for free parking Wifi was not working at all and we must have complained several times but didnt receive any response or remedy.

Published on 03 Jan 2024

Paragalli

young couple

5.0

Passable

Check in and check out slow To clean room was slow but my buttons had no writing and went to days without being cleaned. Give toothy brush Another day forgot shampoo and that Cafe downstairs slow service

Published on 03 Jan 2024