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The Town House by Innkeeper's Collection

The Town House Crown Carvery, 18 - 22 Yarmouth Road

Ranked 18 out of 28 best hotels in norfolk

7.5
1157 reviews

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Room Types Available

Single Room
  • Max 1 Adult
    •
  • 4 Photos available
    •

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    An en suite bathroom, flat-screen TV and tea/coffee making facilities are featured in this room.

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    Double Room
  • Max 2 Adults
    •
  • 3 Photos available
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    View Deal
    An en suite bathroom, flat-screen TV and tea/coffee making facilities are featured in this room.

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    Family Room (2 Adults + 2 Children)
  • Max 2 Adults
    •
  • 6 Photos available
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    View Deal
    An en suite bathroom, flat-screen TV and tea/coffee making facilities are featured in this room.

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    The Town House by Innkeeper's Collection is featured in

    Guest Ratings For This Property

    7.5
    Based on 1157 Reviews
    100% verified reviews

    Comfort

    8.02

    Cleanliness

    8.13

    Value For Money

    7.98

    Facilities

    7.66

    Reviewers Mention About The Town House by Innkeeper's Collection

    The Town House by Innkeeper's Collection received high praise for outstanding customer service, with the staff going above and beyond to help guests even when fully booked. The Beach House was descri (Read More)bed as fabulous, clean, and conveniently located near the high street and pubs. Rooms were tidy with amenities like a mini fridge and TV. Nearby activities included shopping, the beach, and local pubs, with the area deemed safe and walkable.

    Guest Reviews

    Warnersister
    family with young children
    2.0
    Very poor
    More a private hostel than a hotel
    When we had issues at night with loud guests, the night staff was fantastic at trying to help us as best he could. View of the River at breakfast.
    The room was very small with stains on the carpets and holes in the walls. You needed to sit on the toilet sideways so you didn't hit your arm on the toilet roll holder. The TV was mounted on the wonk. You can hear everything happening in other rooms and outside. We could smell the smokers outside and some guests were playing music loudly until 3am, causing issues. The only member of staff who was helpful was the gentleman who was on night and breakfast duty, who was amazing.

    Published on 31 Dec 2023

    Simon
    family with young children
    8.0
    Very good
    Overall very good
    Clean with everything needed, staff were amazing Food fantastic
    Room noisy, with road outside

    Published on 30 Dec 2023

    David
    review category business travellers
    10.0
    Exceptional
    Exceptional
    Cheap food and beer
    Nothing

    Published on 30 Dec 2023

    Reeder
    solo traveller
    8.0
    Very good
    Comfortable and served its purpose
    Comfortable, clean and just where I needed to be with the location
    Room didnt smell nice but was ok. There were people which I assume were members of staff in the corridor talking loudly at 5.45 in the morning.

    Published on 23 Dec 2023

    James
    family with young children
    10.0
    Exceptional
    Exceptional
    Cosy room
    Abut of a distance to city center

    Published on 21 Dec 2023

    Karen
    family with young children
    8.0
    Very good
    Lovely stay
    Staff although thin on the ground were absolutely brilliant. Everyone of them excelled in making our stay comfortable. They were absolutely rushed off their feet (I can only assume there was a staff shortage) and not once did they moan or look put out when something was asked of them. Well done to each and every member of staff who was working Saturday/Sunday.
    We paid for breakfast and were told that we had to line up again to purchase tea/coffee. Maybe add that price onto breakfast. Would be better for guests and reduce pressure on staff.

    Published on 18 Dec 2023

    Jamie
    young couple
    1.0
    Bad
    Rubbish
    We liked it because it was away from the city
    So what can I say about the townhouse it started off quite nice. Till I got woken up at 1am by a crying baby right next to my room I was staying at. I genuinely thought the rooms would be soundproof but apparently not. The constant trains going on the track aswell. Didnt get to sleep till 4am missed breakfast due to not getting enough sleep. Then after a long day christmas shopping me and my partner then both got into the shower to then be startled by someone banging on our door then a fire alarm going off continuously while not even dressed. Having to quickly throw something on to then wait outside in freezing cold weather for about 30 minutes due to a supposed gas leak then after being allowed back into the hotel we got told food was unavailable all of the night even though we planned to have food there so we had to go somewhere else. Im truly unhappy with my stay! This was meant to be a relaxing holiday but its been filled with disappointment and stress. Id like a full refund because Im not happy with my stay at all.
    (Read More)

    Published on 17 Dec 2023

    Lisa
    review category business travellers
    10.0
    Exceptional
    Exceptional
    Excellent food, good service by staff, rooms lovely, would recommend
    What's not to like?!

    Published on 15 Dec 2023

    Anna
    family with young children
    10.0
    Exceptional
    Exceptional
    Overall I liked everything except the bed and shower.
    The bathroom needs some kind of rug. And I didnt really like the shower, because you cant close the door. Therefore, when you wash, the entire bathroom floor becomes wet.

    Published on 14 Dec 2023

    James
    young couple
    10.0
    Exceptional
    Beautiful place to stay
    The staff was so friendly and couldn't do enough for you. The bedroom was very big with a comfortable bed and a brilliant view of the garden and river. The surrounding area was beautiful, and a few Riverside pubs to take a rest and enjoy the river views. Short drive to Nowich Town centre, or save on care parking and take the bus, which stops a 2 minute walk from the pub. Would totally recommend and will be returning again.
    There is nothing that I didn't like

    Published on 08 Dec 2023

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    Top Facilities

    parking

    bar

    See All Facilities

    All Facilities for The Town House by Innkeeper's Collection

    Category Facilities
    Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Non-smoking rooms, Family rooms, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
    Bathroom Toilet, Shower, Private bathroom, Free toiletries, Hairdryer.
    Room Amenities Desk, Carpeted, Ironing facilities, Heating, Wardrobe or closet.
    Food & Drink Electric kettle, Tea/Coffee maker, Restaurant, Bar.
    Safety & security Smoke alarms, Fire extinguishers.
    Services Internet services, WiFi, Free WiFi.
    Services & Extras Key access.
    Media & Technology Satellite channels, Flat-screen TV, Telephone.
    Food & drink safety Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
    Common areas Garden.
    Reception services Private check-in/check-out.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
    General Private parking, Parking on site, Free parking, Parking, WiFi available in all areas.

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