Reviewers Mention About The Westin Austin Downtown
The Westin Austin Downtown received high praise for its attentive and friendly staff, particularly at the front desk and restaurant. Guests enjoyed the central location, with many attractions and din (Read More)ing options within walking distance. The rooms were comfortable and luxurious, and the hotel was commended for its safety measures. The food and drinks, including the coffee bar and happy hour, were well-received. The bartenders received special mention for their exceptional service and expertise. Overall, guests had a wonderful stay and expressed a desire to return in the future.
Guest Reviews
Patrick
young couple
9.0
Superb
Superb
Rooftop
Only parking is valet and it was horrible had to wait to long for my car. Or nowwhere to park to wait for valet.
Published on 03 Jan 2024
Umapathy
family with young children
8.0
Very good
Very good hotel centrally located and will stay there again.
We stayed for 1 night
There was just a small issue with the front desk asking for photo ID as the key did not work and all the photo ID was in the room. This happened with my husband on the day of our checkout.
Published on 31 Dec 2023
Neal
with friends
10.0
Exceptional
Exceptional
Been here several times and always enjoy location and nice rooms. Thank you.
Published on 04 Dec 2023
Karen
young couple
10.0
Exceptional
Excellent choice. Highly recommend
Breakfast was excellent. Location was good great bar great vibe Excellent room. Very comfortable bed. Highly recommend.
Published on 03 Nov 2023
Soyeon
young couple
9.0
Superb
So happy with the location and staff! Would stay there again if ever back in Austin.
The location was great. Staff was super friendly. Room was comfortable and clean.
I still wish you didn't have to ask to have your room cleaned, but I guess that's one of the benefits we lost with COVID.
Published on 27 Oct 2023
Abby
young couple
8.0
Very good
Very good
Rooftop
Published on 25 Oct 2023
Chance
young couple
1.0
Bad
Short
Terrible service
No communication skills
Published on 23 Oct 2023
Lauren
group
6.0
Pleasant
Nice but over priced for the comfort and lack of amenities
Location was great and pretty hotel that was clean.
They have the air in the room shut off throughout the night making it either very hot or very cold. The beds have a waterproof cover that felt like plastic under your thing sheet. The hotel didnt have a gift shop and they did not have microwaves or room service as stated.
Published on 09 Oct 2023
Lesia
review category business travellers
9.0
Superb
Superb
like the rooftop area with pool.
the minute you step outside the hotel, the streets are filthy and the homeless are everywhere, its stinky and they are living miserably very very close to the front door.
Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities
Pub crawls.
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous
Family rooms, Facilities for disabled guests, Soundproof rooms, Non-smoking rooms, Lift, Allergy-free room, Pet bowls, Non-smoking throughout.
Safety features
Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Accessibility
Hearing accessible, Entire unit wheelchair accessible.
Bathroom
Hairdryer, Bathrobe.
Room Amenities
Air conditioning, Wardrobe or closet, Desk, Iron, Safety deposit box, Heating.
Food & Drink
Wine/champagne, Restaurant, Fruits, Special diet menus (on request), Kid meals, Outdoor furniture, Room service, Tea/Coffee maker, Bar.
Safety & security
Smoke alarms.
Services
WiFi, Internet services.
Cleaning services
Dry cleaning, Laundry.
Media & Technology
iPod dock, TV, Telephone.
Services & Extras
Key card access.
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services
24-hour front desk, Express check-in/check-out, Luggage storage.
Physical distancing
Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Physical distancing rules followed.
General
Parking, Paid WiFi, Private parking, Pets allowed, Parking on site.
Pool and wellness
Outdoor pool (all year), Pool with view, Outdoor pool, Swimming pool, Swimming Pool, Fitness centre, Fitness, Sun loungers or beach chairs.
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