1. The resort charged my credit card too early (Sep 23) for the whole payment (6,426,055 VND) even though the Booking.com showed me that it will be charged only 5 days prior to the check-in day (Oct 6).
2. The bad breakfast buffet. It's not too many dishes. And the worse thing is that I skipped my breakfast on Oct 7 because of eating several rotten tomatoes (still keep some photos of that on my phone)
3. The very bad tram driver. While other tram drivers are quite nice, they drove carefully and brought us right to the house entrance. There is a very bad tram driver who drove too fast and dangerous on the very narrow and curved paths. He knew that is driving with a pregnant woman (my wife) and a 7-year old child (my daughter). He also refused to bring us near to the house entrance, he dropped us at the low hill and told us to walk upphil. This made me angry because my wife is a 8-month prenant and gets very difficult to walk (her doctor asked her not to walk too much, especially walk upstair/uphil.
4. The surprised charge for the drinking water. They put 4 bottles (2 small plastic bottles and 2 bigger glass bottles) of mineral water on the table (not in the mini bar where there are beers and soft drinks) and did not let us know there 2 of them (2 glass bottles) will be charged. When I checked out, they charged us 112,000 VN for 2 bottles of mineral water. This quite shocked me as I never experience this before with many other resorts and hotels.
This stay is for our leisure and my birthday anniversary. I had imagined that we were be happy and enjoyed the great moment there, but it's was unhappy.
I don't know how the resort got 4 stars. It's worse than others 3-star hotels I used to stay before.
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