Downtown Los Angeles Proper Hotel, a Member of Design Hotels

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that dont correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didnt appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and werent even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! Im currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that dont correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didnt appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and werent even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! Im currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that dont correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didnt appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and werent even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! Im currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that dont correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didnt appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and werent even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! Im currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that dont correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didnt appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and werent even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! Im currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that dont correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didnt appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and werent even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! Im currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.