The hotel has a strange policy regarding towels...We put the do not disturb sign on our door and went out because our room was already clean and didn't need cleaning. When we came back in the afternoon we simply asked for additional towels at the reception. The reception lady refused to give us towels, saying it's a policy at the hotel that either the cleaning staff goes in the room in the morning to clean it and change the towels, or they don't provide you any additional towels until 3 days later!! We were not told about this policy when we checked in, and she claimed that there's a poster in the elevator about this policy (we had not noticed the poster and we checked it later to verify and it only says to be cautious with water use for environnemental reasons).
We found this policy very weird because normally hotels provide you with additional towels at any time of day without preset conditions. If the cleaning staff left and you need a towel in the afternoon, you simply go down to the reception and colllect the additional towels yourself.
So, the hotel should make it clear to guests when they check in about this policy and conditions.
Gladly after we insisted the reception lady agreed to give us towels, but such encounter was unpleasant, and was the only thing we didn't like about the hotel because everything else was truly amazing and wonderful.
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