Mostly it was the ridiculous amount of admin needed. I wouldnt book via the property agent again. It was offensive in the end. Email after email after email, mostly directing me to a third party website and then asking for additional credit card info which felt far too scammy to be real. Emails saying we give you the key code 24 hours in advance to emails saying we let you have it an hour before hand. So much stress. Really thought it was a scam at that point. Especially when any email I sent asking for clarification on when the code would actually come wasnt responded to.
Then on check out (most people are just allowed to leave but not here, oh no,) so on check out I had to list the time I was leaving but wed left the night before and there wasnt an option for that so when I didnt comply with my orders I got a text reminding me to it. Id had enough at that point. Add to that the threatening emails about making sure the correct bins were used at all times or there would be a fine (but not actually saying where the correct bin is which was hidden behind a tree on the green away from the house).
Before we checked in I got an email which said if Id have booked directly (I googled them. I couldnt find them) Id have got a bottle of Prosecco but because I am but a lowly booking.com guest I was essentially being punished and wasnt entitled to one. I own a holiday home and would never treat guests like this. Absolutely bonkers way to treat people.
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