Holiday Inn Express Knoxville-Strawberry Plains, an IHG Hotel

730 Rufus Graham Road
8.4
385 reviews

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This property has been featured in "47 Best Hotels In Knoxville ".

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Room Types Available

Standard Room
  • Max 2 Adults
    •
  • 1 Photo available
    •

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    Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.

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    Standard King Room
  • Max 3 Adults
    •
  • 1 Photo available
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    This room features a cable TV, desk, and small refrigerator. Coffee-making facilities are also included.

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    King Room - Disability Access
  • Max 3 Adults
    •
  • 2 Photos available
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    This accessible room features a cable TV, desk, and small refrigerator. Coffee-making facilities are also included.

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    Standard Room with Two Queen Beds
  • Max 5 Adults
    •
  • 1 Photo available
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    This room features a cable TV, desk, and small refrigerator. Coffee-making facilities are also included.

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    Queen Room with Two Queen Beds - Hearing Accessible
  • Max 5 Adults
    •
  • 1 Photo available
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    This accessible room features a cable TV, desk, and small refrigerator. Coffee-making facilities are also included.

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    About This Property

    This hotel is 11 miles from downtown Knoxville and 4 miles from Ruggles Golf Course. It features spacious rooms with free Wi-Fi and serves a buffet breakfast with hot cinnamon rolls. Guests of the H (Read More)oliday Inn Express Knoxville-Strawberry Plains can enjoy free access to the indoor pool and a small gym. The business center is open 24-hours a day and parking is free on-site. A microwave, refrigerator and coffee maker are standard in every room at the Knoxville Holiday Inn Express. All rooms are warmly decorated with carpeted floors and include a cable TV. The Tennessee Firefighters Museum is less than 1 miles from the hotel. Knoxville Zoo and the University of Tennessee are both a 15-minute drive away.

    Holiday Inn Express Knoxville-Strawberry Plains, an IHG Hotel is featured in

    Guest Ratings For This Property

    8.4
    Based on 385 Reviews
    100% verified reviews

    Comfort

    8.77

    Cleanliness

    8.71

    Value For Money

    8.2

    Facilities

    8.53

    Guest Reviews

    Sue
    family with young children
    5.0
    Passable
    most of our stay for staying a week is good . but check out day your keys get shut off at 7am sharp!
    Mr. Mason Hewitt , I really feel that there need to be some attention done to this motel. Every morning they were out of cereal, milk juice and forks. we were here from December 24 thru December 28 and went thru this every day and no one really seemed to care that this was going on or even cared to fix it. We also had to go get our own bath towels from the front desk 3 days that we were there, we asked the house keepers several times if we could get some and they could not even understand us or other guest. Another problem us and other guest had was when it was check out day, we had out keys turned of at 7:30 so when we all went down to eat and then came back up to eat none of us could get back into our rooms, she wasn't happy at the desk when we all showed up to get our keys fixed at 9:30 or around there. Our Faust in the shower needs help. it will not stay in place it falls down so when in the shower and getting a shower all the sudden it falls and you get scolded (burned), we were in room 316. I feel that we need to have something done to make things right for all this. we did talk to the front desk several times and they kind of acted like what do you want us to do. . A lot of that things that not only went wrong for us went wrong for all your guest and it wasn't fair for us no utensils to eat with 1 day no milk several days for cereal when there was some. . I do hope that you care enough to fix this for other who come to your establishment. Tim and Sue Smith 2915 Zearing Ave Somers , IOwa 50586
    (Read More)
    Mr. Mason Hewitt , I really feel that there need to be some attention done to this motel. Every morning they were out of cereal, milk juice and forks. we were here from December 24 thru December 28 and went thru this every day and no one really seemed to care that this was going on or even cared to fix it. We also had to go get our own bath towels from the front desk 3 days that we were there, we asked the house keepers several times if we could get some and they could not even understand us or other guest. Another problem us and other guest had was when it was check out day, we had out keys turned of at 7:30 so when we all went down to eat and then came back up to eat none of us could get back into our rooms, she wasn't happy at the desk when we all showed up to get our keys fixed at 9:30 or around there. Our Faust in the shower needs help. it will not stay in place it falls down so when in the shower and getting a shower all the sudden it falls and you get scolded (burned), we were in room 316. I feel that we need to have something done to make things right for all this. we did talk to the front desk several times and they kind of acted like what do you want us to do. . A lot of that things that not only went wrong for us went wrong for all your guest and it wasn't fair for us no utensils to eat with 1 day no milk several days for cereal when there was some. . I do hope that you care enough to fix this for other who come to your establishment. Tim and Sue Smith 2915 Zearing Ave Somers , IOwa 50586
    (Read More)

    Published on 02 Jan 2024

    Anonymous
    young couple
    5.0
    Passable
    This room was uncomfortable.
    Location
    The room was minimally comfortable. The bed was uncomfortably high to get in and out. The chair was not at all comfortable and did not seem to fit in its place. I was not able to relax in the room there wasnt anywhere comfortable to sit. We probably wont stay there again

    Published on 19 Dec 2023

    Sam
    young couple
    10.0
    Exceptional
    Exceptional
    Difficult to get a Lyft/Uber from this location to downtown being that its about 15-20 minutes outside Knoxville. Rooms were clean, staff was nice. Continental breakfast overall was good. Overall good experience.

    Published on 01 Dec 2023

    Kisha
    young couple
    10.0
    Exceptional
    Wonderful, clean, friendly place to stay. Highly recommend
    Lisa was so friendly and helpful upon checking. She made it so easy and pleasant. The room was exceptional. It was extremely clean. The bed was excellent and so were the pillows. The breakfast buffet was hot and delicious. The lobby was clean as well. All staff was super friendly. Checkout was easy.
    Everything was excellent!!!

    Published on 14 Nov 2023

    Amy
    family with young children
    9.0
    Superb
    Superb
    Great breakfast.

    Published on 03 Nov 2023

    Kathleen
    review category business travellers
    9.0
    Superb
    Nice people
    Breakfast was great
    Fruit

    Published on 30 Oct 2023

    Gibbs
    young couple
    9.0
    Superb
    Great location for us and we'll definitely stay again on our return visit to see family in the area.
    Lisa was wonderful. Breakfast was always hot and ready and she made sure the coffee was ready, even with our early morning departures each day. All of your staff members were friendly and able to answer any questions we had.
    The toilet in our room needs re-balanced, it was a little wobbly. The hot water in the sink took quite a while to get warm. Nothing big, just little annoyances but not enough to make it anything less than a good stay!

    Published on 28 Oct 2023

    Barbara
    young couple
    8.0
    Very good
    Good overnight stop on long interstate trip
    Quiet and comfortable, early hot breakfast
    Cockroach in bathroom

    Published on 24 Oct 2023

    Cheryl
    young couple
    9.0
    Superb
    It was great with friendly staff.
    Clean, well lit, staff very helpful. Restaurants close by.
    Sounded like someone hammering one night. Not sure if staff or the people above us

    Published on 24 Oct 2023

    Anonymous
    young couple
    8.0
    Very good
    Liked the beds, location and staff
    Clean and beds were comfortable
    Breakfast was not good

    Published on 20 Oct 2023

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    Top Facilities

    parking

    wifi

    pool

    bar

    See All Facilities

    All Facilities for Holiday Inn Express Knoxville-Strawberry Plains, an IHG Hotel

    Category Facilities
    Business facilities Fax/photocopying, Business centre.
    Activities Golf course (within 3 km).
    Others parking, bar, wifi, pool.
    Cleanliness & disinfecting Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
    Miscellaneous Wheelchair accessible, Non-smoking rooms, Family rooms, Visual aids: Braille, Facilities for disabled guests, Higher level toilet, Lower bathroom sink, Auditory guidance, Non-smoking throughout, Visual aids: Tactile signs.
    Safety features Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas.
    Accessibility Toilet with grab rails, Emergency cord in bathroom.
    Bathroom Bath, Private bathroom, Bath or shower, Free toiletries, Toilet, Hairdryer.
    Room Amenities Air conditioning, Interconnected room(s) available, Ironing facilities, Heating, Wardrobe or closet, Clothes rack, Desk, Seating Area, Carpeted, Iron, Safety deposit box.
    Food & Drink Fruits, Wine/champagne, Refrigerator, Kid meals, Microwave, Kid-friendly buffet, Tea/Coffee maker.
    Safety & security Fire extinguishers, Smoke alarms.
    Cleaning services Daily housekeeping, Laundry.
    Services & Extras Wake up service/Alarm clock, Key card access.
    Media & Technology Radio, Cable channels, Flat-screen TV, Telephone.
    Common areas Shared lounge/TV area.
    Reception services Express check-in/check-out, 24-hour front desk.
    General Pets allowed.
    Physical distancing Cashless payment available, Contactless check-in/check-out.
    Pool and wellness Fitness centre, Sun loungers or beach chairs.
    Shops Minimarket on site.

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