Hotel Santo, Cologne

This property has been featured in "50 Best Hotels In Cologne ".

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Room Types Available

Single Room

Max 1 Adult

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This allergy-free room with wooden floors offers satellite TV, a Nespresso coffee maker, free Wi-Fi and a minibar.

Double Room

Max 2 Adults

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This allergy-free room with wooden floors offers satellite TV, a Nespresso coffee maker, free Wi-Fi and a minibar.

Superior Single Room

Max 1 Adult

1 Photo available

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This allergy-free room with wooden floors offers satellite TV, a Nespresso coffee maker, free Wi-Fi and a minibar.This room offers extra space.

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About This Property

This 4-star hotel is within a 10-minute walk from Cologne Cathedral, Cologne Main Station and the River Rhine. Hotel Santo offers design rooms with free Wi-Fi, a flat-screen TV and Nespresso coffee m (Read More)aker. The modern and spacious rooms at Hotel Santo feature contemporary design. Each room includes cable TV, a minibar and a bathroom with hairdryer. A full buffet is served each morning in the elegant breakfast room with its leather seats and stylish black-and-white photos. Guests are also welcome to relax in the Santo’s bar with its white décor. On-site parking is available at Hotel Santo. It is a 6-minute walk from Ebertplatz Underground Station, which is on 5 different lines. The nearby Cologne Main Station offers direct links to Cologne Trade Fair and Cologne-Bonn Airport.

Hotel Santo is featured in

Guest Ratings For This Property

8.4

Based on 7259 Reviews

100% verified reviews

Comfort

8.63

Cleanliness

8.72

Value For Money

8.28

Facilities

8.55

Guest Reviews

Stephen

young couple

10.0

Exceptional

Delighted with our choice of hotel in Cologne.

Smart, modern clean hotel with very pleasant staff. Excellent location only 7 minutes walk from Ebertplatz U-Bahn station intersection with several lines. 10 minute ride to the Hauptbahnhof and the Dom. Really excellent buffet breakfast. We had a very early departure on our last day, and the hotel offered and provided a nice breakfast box each.

Published on 01 Jan 2024

Kingshuk

family with young children

9.0

Superb

It was a pleasure to stay here. The attendants were very helpful

Clean n tidy. Just needed what we wanted for our 2 days stay

The restaurant was only open for breakfast. Cud have provisions for paid dinner

Published on 01 Jan 2024

Alexandraalex

family with young children

10.0

Exceptional

Clean, in a very good location. The breakfast was also very good.

Since we paid for the parking a one- day ticket we expected we could leave it there 24 hours. Instead we should release the parking the time of the checkout (we stayed less than 24 hours in the hotel).

Published on 24 Dec 2023

James

family with young children

8.0

Very good

Good hotel and liked that windows can be opened for a little fresh air.

Staff was efficient and hotel is clean, breakfast was good.

Tissue paper dispenser had about 3 tissues in it, like most hotels. Coffee machine in room was nonfunctional, which means the quality control process in hotel is a little weak.

Published on 23 Dec 2023

Suzanne

young couple

9.0

Superb

The breakfast buffet was exceptional and staff very friendly and helpful.

Published on 23 Dec 2023

Bea

young couple

8.0

Very good

Imagine arriving wet and cold under a storm in Germany and being (not) welcomed by the most rude receptionist. She only

Rituals toiletries, breakfast area, food options, 5.5hr breakfast period, restaurant staff, beddings (pillows, blankets), spacious bathroom, good water pressure

Receptionist was terribly impolite and cold weirdest reception experience Ive had. My friend and I arrived 15 mins before 3pm (check-in) and she was checking in a couple with a baby. When it was my turn (my friend stayed seated at the lobby), she started putting on her jacket because somebody came to fetch her and she told me, you have to wait because I have to go to the parking. I may have looked like I was processing what she was saying so she said, English or German? I answered English and she repeated that she had to go to the parking. The woman who fetched her asked if it was a busy time, she said the guests are here even when its not check-in time. Out loud that I could hear, without a hello nor a smile, without explaining anything to me, without any clear communication that check-in at 2:45 was not possible which I could have totally understood had she only been decent enough to let me know and talk to me like a normal hospitality industry person would. I waited by the counter until she arrived around 5mins later and she hadnt even reached the counter when she told me that I had to wait and that shed call me when I could check in. I repeated everything she said in question form because I couldnt believe how she was talking to me - no greeting, did not even ask if I was actually there to check-in, she just kept ordering me to wait. So I asked again, so I cant check in now? She said, no. You have to wait because I have things to do. So I sat down in the lobby to wait until 3pm. And just before then a group of older people came in obviously just arriving in the hotel and she spoke to them in German without even looking up from the counter. My friend who spoke German said she was more politely (than she did us) telling them that check in was at 3pm. So the group waited with us in the lobby. The receptionist called them first. Not even me and my friend!

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Published on 22 Dec 2023

Hotel Santo

Check Room Options And Availability

Room Types Available

About This Property

Hotel Santo is featured in

Guest Ratings For This Property

Guest Reviews

Stephen

Exceptional

Delighted with our choice of hotel in Cologne.

Kingshuk

Superb

It was a pleasure to stay here. The attendants were very helpful

Alexandraalex

Exceptional

Exceptional

James

Very good

Good hotel and liked that windows can be opened for a little fresh air.

Suzanne

Superb

Superb

Jorn

Very good

Very good

Bea

Very good

Imagine arriving wet and cold under a storm in Germany and being (not) welcomed by the most rude receptionist. She only

Vella

Superb

Lovely pre-Christmas visit

Wesley

Superb

Superb

John

Superb

Sheffielders Xmas trip

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